EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
Hi! I am a Lady who enjoys changing my hair color and hairstyle, so protective hairstyles are great for me. I have ordered from Ebonyline both in June and again this month. I felt safe to order from the beauty line therefore I made the second order this month, plus I plan to do so again in the near future. With both orders, I had contact with customer service which I can sincerely state were quick and efficient with every response. I dealt with Michelle who was extremely courteous and helpful which makes me feel secure in ordering from the website.
DAEJONNA was an angel. I forgot to add my apt number on my order and she got back with so fast and updated it for me. Excellent customer service
Laronda,
Thank you for sharing your experience with us it means a lot!
Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. And today I called about the Kelsey wig To order and Larissa answered my question because it's 4 in stock...
I love EbonyOnline. Great service and very response and helpful support team. Daejonna D helped resolve my issue expeditiously.
Carmen,
We are glad our customer representative Dae was able to help you with your order. Thank you for taking time out your day to write us a positive review.
We hope to hear from you again soon!
Absolutely love this site. They always have just what I'm looking for. Great selections, great pricing, and shipping is always super cheap, and fast. I wouldn't shop anywhere else. Even their customer service team is always *******@DAEJONNA D.
Always a pleasure doing business with this company.
Review by loyal customer
-Sara Beckwith
Sara,
Beautiful!
We are glad Dae was able to assist.
Every unit I've ordered from Ebonyline had been exactly as advertised! Orders arrive on time. If any situation arises, they are one email away! Thank you Ebonyline! A forever customer
Latonya,
Thank you for taking the time to share your positive feedback! It means everything to us.
200 REWARD POINTS EQUIVALENT TO $7.00 OFF ON MY NEXT ORDER. THANKS FOR THIS ASSISTANCEIN RECEIVING THIS PROMOTION
I was very pleased with the product I ordered and the service I received. I also recommend ebony line for ordering products.
Fast shipping Larissa gave me a quick response to my email inquiry. Very happy. Will definitely order again from you all.
Denice,
We are glad our customer representative Larissa was able to help.
We thank you for your positive feedback, our mission is to be your go to store
For your hair & beauty needs!
Every time I ordered from ebonyline.com I was extremely satisfied... I will continue to be a customer. They have amazing customer service and Larissa is amazing
Nikel,
We thank you for being a loyal customer and for sharing your positive feedback!
This was my first wig purchase and was extremely impressed with the quality of the hair. Daejonna D was extremely helpful with keeping me updated on the status of my order.
Ginelle,
We value your positive feedback. I am glad Daejonna was able to take care of you!
Thank you for being a valued customer!
Placed my order and it came sooner than expected. I will say it came in 3 days which is perfect for me. Hector gave me excellent customer service. I will be ordering again...
Amber,
I am glad Hector was able to take care of you. We love to hear from our satisfied customers.
Thanks Mahaz for being super helpful with my order and making sure I got what I needed. Very quickly
Hana,
We appreacite your feedback.
Thank you for shopping with us!
Stepped their game up. Great selection, informs you if product is in or out of stock and the customer service is great (for example: Hector).
Patricia,
It is always nice to hear from our satisfied customers.
Thank you for sharing your positive feedback!
Michelle Was the person that contacted back and she really did a good job with the response will definitely be buying more stuff here!
Thank you Abisola for sharing your positive feedback!
Ladies I'm not a professional at all I'm just learning how to install lace fronts and let me tell you the Outre melted hairline Breanne #******* and this unit is everything! I just had my second baby and needed a simple easy to install go to wig and she's the business. Just debuted her this weekend and I got so many compliments ladies get her you won't be disappointed. I hope to be able to purchase the popular sold out darker colors as well. Special shout out to DAEJONNA D for checking in on my experience I really appreciate it.
Lari,
We are glad to hear you loved our products.
Thank you for taking time out your day to write us a review. We appreacite having you as customer!
OUTRE X-PRESSION TWISTED UP LACE FRONT WIG - KINKY BOHO PASSION WATERWAVE 18"
This is a beautiful lace front. I haven't even worn it yet and I had to purchase another one just like it before it sold out again. Thanks Larissa for all of your help with my order. ORDER #******* (Brenda Jefferson)
I placed an order for my "vacation…
I placed an order for my "vacation hair" and received an email (including an apology) informing me that some of my order was not available. Although it was a little disappointing, I was given a list of options of available hair and asked how I wanted to proceed. I've dealt with companies that would put the items on back order without informing me. Hector was very professional and courteous. I have ordered from ebonyline.com for years and I will continue to be a customer because I feel like my business is appreciated. It's people like Hector that make life a little easier. :)
I absolutely love the Lulutress 3X Pre-looped Crochet Braid that I ordered through Ebonyline.com. I have ordered from this site before and I've been satisfied with purchases!
April,
Amazing!
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
Tip of the day! If you don't already have this documented please do! The best customer service is rendered by (DAEJONNA D), the deliveries are fast and I order monthly several pieces from this company! I'm very happy and get several compliments and my husband loves it so that's all that matters.
I emailed customer service and received help within five mins. DAEJONNA D Was very kind and helpful.
From the business
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rene,
I'm glad our customer representative Michelle was able to help with your order.
Thank you for taking your time to write us a positive review it means a lot to know our customers are satisfied and well taken care of!