The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
My order came super fast! I was so satisfied with order, both products and service! Continue doing an exceptional JOB! I will recommend to family and friends. Thank uuuuuuuu DEJONEE I hope that i spelled your name correctly for your wonderful service you are the absolute BEST! THANK U FOR GOING ABOVE AND BEYOND FOR ME! --Sameerah H
I order dominica and love every bit of it. My shipment came sooner than expected just in time for my trip. I will continue to order for ebonyline! Fo sho. Thanks larissa for making sure everything went great!
I have been a customer with Ebonyline.com for a very long time. I've had an one issue with them of receiving my products and hair but Daejonna D was very helpful in solving the issue. They were very on point during COVID of sending my merchandise. Will continue on as a customer!
I purchased a wig from Ebonyline, Peruvian Remy. It felt more like plastic instead of Remy hair, but was still nice. Dejontae was pretty helpful with my purchase. Thanls!
The wigs from here are awesome rather 100% real to synthetic to being a mixture. You can not go wrong I have been a valued customer for years and I will continue to shop with Ebony even my 20 year old daughter is hooked lol!
I purchased the Elora wig from ebonyonline and they shipped it within 3 days. Love it! I will always purchase my wigs from them. DaejonnaD
Ordered this wig with 0 complications. The wig came packaged well and was a quick receipt. Two days and she was here.
I will definitely be ordering again. THANKS Dejonna D
This is the only on-line site Ebony Online that I use when ordering lacefront wigs... You get exactly what you ordered, I always received my purchase when they give a date of delivery, I never had to call customer service to complain about late delivery or purchase not being what I expected. That's why I trust them DAEJONNA, I'm always happy with all my purchases. Keep up the good work!
I received the outre melted lace front wig and it's the best the color was vibrant and I got plenty of compliments thank you DAEJONNA D for getting in touch with me to make sure I'm satisfied with my purchase. Thanks Rochelle Sivils
I love the wigs from ebony line. I have ordered many wigs and referred them to my friends and family. The turnaround time from order date to deliver is great! You can't beat the prices either. You get a lot for your money.
Shonta Alexander
Order #*******
DaeJonna D,
I love this set. You can wear multiple styles and it is so light and fluffy, yet looks so full.
I love this website! Gives me the opportunity to browse at my own leisure in the comfort of my home. So much to choose from! And they're affordable which means I can purchase more items!
Meche Davis
Order #*******
DAEJONNA
I very satisfied thank you so much i'm happy good product fast delivery good service i make order again
I always use ebonyline for hair. Products are amazing and good quality. Customer service is always available to answer any queries about a product. Customer rep Michelle i spoke with was really helpful on my order #******* i placed. Will use ebonyline again and again.
~ Joydeen Brown
I recently ordered Charlie wig Order#******* OM30Gold from Ebonyline I love the wig and will be ordering from them again.
Happy customer,
Winifred Foster
Ebonyline: DAE JoannaD
Ordered 500 in wigs and have been waiting over a week before even hearing from them that they canceled the entire order over not sending photos of my id as it had gone to junk mail. When chatting with someone she was a complete $#*!. I wouldn't order from them
Daejonna D let me tell you babii this lulutress hair I received from Ebonyline is so bomb and natural looking. Not only is the hair pretty ebonylines service was great. I received my hair in three business days after I made my online order.
I purchased two wigs from this website and wasn't disappointed at all. They were prompt with communication throughout and my order arrived on time. I spoke to Hector when I was worried about my order not making it on time and he went above and beyond to resolve it
I purchased a bobbi boss livana synthetic wig and it was beautiful. I usually purchase my wigs from ebonyline and always have an awesome experience. I had a few questions and was helped by DAE JONNA D. SUPER FRIENDLY AND HELPFUL. I WILL BE BACK SOON.
I wanted this Wig so bad, had ordered it from another company and it was stolen from the front of my door. I was glad to find out that Ebonyline delivers to P. O. Box.
That's a PLUS
Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!