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EbonyOnlineReviews 828

4.1
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EbonyOnline Reviews Summary

The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.

This summary is generated by AI, based on text from customer reviews

service
363
value
355
shipping
349
returns
216
quality
339
This company does not typically respond to reviews
New Jersey
1 review
0 helpful votes
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My order came super fast! I was so satisfied with order, both products and service! Continue doing an exceptional JOB! I will recommend to family and friends. Thank uuuuuuuu DEJONEE I hope that i spelled your name correctly for your wonderful service you are the absolute BEST! THANK U FOR GOING ABOVE AND BEYOND FOR ME! --Sameerah H

Date of experience: June 29, 2021
New York
1 review
0 helpful votes
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Love all of it!
June 29, 2021

I order dominica and love every bit of it. My shipment came sooner than expected just in time for my trip. I will continue to order for ebonyline! Fo sho. Thanks larissa for making sure everything went great!

Date of experience: June 29, 2021
Connecticut
2 reviews
0 helpful votes
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My Place for Hair
June 29, 2021

I have been a customer with Ebonyline.com for a very long time. I've had an one issue with them of receiving my products and hair but Daejonna D was very helpful in solving the issue. They were very on point during COVID of sending my merchandise. Will continue on as a customer!

Date of experience: June 29, 2021
Bahamas
1 review
0 helpful votes
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Dejonntae
June 29, 2021

I purchased a wig from Ebonyline, Peruvian Remy. It felt more like plastic instead of Remy hair, but was still nice. Dejontae was pretty helpful with my purchase. Thanls!

Date of experience: June 29, 2021
Nevada
1 review
0 helpful votes
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Awesome Buy
June 28, 2021

The wigs from here are awesome rather 100% real to synthetic to being a mixture. You can not go wrong I have been a valued customer for years and I will continue to shop with Ebony even my 20 year old daughter is hooked lol!

Date of experience: June 28, 2021
North Carolina
1 review
0 helpful votes
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Elora wig
June 27, 2021

I purchased the Elora wig from ebonyonline and they shipped it within 3 days. Love it! I will always purchase my wigs from them. DaejonnaD

Date of experience: June 27, 2021
Georgia
1 review
0 helpful votes
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Ordered this wig with 0 complications. The wig came packaged well and was a quick receipt. Two days and she was here.
I will definitely be ordering again. THANKS Dejonna D

Date of experience: June 27, 2021
Connecticut
1 review
0 helpful votes
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Love and Trust
June 27, 2021

This is the only on-line site Ebony Online that I use when ordering lacefront wigs... You get exactly what you ordered, I always received my purchase when they give a date of delivery, I never had to call customer service to complain about late delivery or purchase not being what I expected. That's why I trust them DAEJONNA, I'm always happy with all my purchases. Keep up the good work!

Date of experience: June 26, 2021
Kentucky
1 review
0 helpful votes
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I received the outre melted lace front wig and it's the best the color was vibrant and I got plenty of compliments thank you DAEJONNA D for getting in touch with me to make sure I'm satisfied with my purchase. Thanks Rochelle Sivils

Date of experience: June 26, 2021
New Jersey
1 review
0 helpful votes
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Definite must have!
June 26, 2021

I love the wigs from ebony line. I have ordered many wigs and referred them to my friends and family. The turnaround time from order date to deliver is great! You can't beat the prices either. You get a lot for your money.

Date of experience: June 26, 2021
Florida
3 reviews
1 helpful vote
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Shonta Alexander
Order #*******
DaeJonna D,
I love this set. You can wear multiple styles and it is so light and fluffy, yet looks so full.

Date of experience: June 26, 2021
Texas
1 review
0 helpful votes
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Amazing!
June 26, 2021

I love this website! Gives me the opportunity to browse at my own leisure in the comfort of my home. So much to choose from! And they're affordable which means I can purchase more items!
Meche Davis
Order #*******
DAEJONNA

Date of experience: June 25, 2021
Massachusetts
1 review
0 helpful votes
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Roselie simon
June 26, 2021

I very satisfied thank you so much i'm happy good product fast delivery good service i make order again

Date of experience: June 25, 2021
Jamaica
1 review
0 helpful votes
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5 stars
June 26, 2021

I always use ebonyline for hair. Products are amazing and good quality. Customer service is always available to answer any queries about a product. Customer rep Michelle i spoke with was really helpful on my order #******* i placed. Will use ebonyline again and again.

~ Joydeen Brown

Date of experience: June 25, 2021
Michigan
1 review
0 helpful votes
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Charlie Wig
June 24, 2021

I recently ordered Charlie wig Order#******* OM30Gold from Ebonyline I love the wig and will be ordering from them again.
Happy customer,
Winifred Foster
Ebonyline: DAE JoannaD

Date of experience: June 24, 2021
Canada
1 review
4 helpful votes
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Ridiculous
June 24, 2021

Ordered 500 in wigs and have been waiting over a week before even hearing from them that they canceled the entire order over not sending photos of my id as it had gone to junk mail. When chatting with someone she was a complete $#*!. I wouldn't order from them

Date of experience: June 24, 2021
Missouri
1 review
0 helpful votes
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Daejonna D let me tell you babii this lulutress hair I received from Ebonyline is so bomb and natural looking. Not only is the hair pretty ebonylines service was great. I received my hair in three business days after I made my online order.

Date of experience: June 24, 2021
Georgia
1 review
0 helpful votes
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Great customer service, fast shipping
June 24, 2021

I purchased two wigs from this website and wasn't disappointed at all. They were prompt with communication throughout and my order arrived on time. I spoke to Hector when I was worried about my order not making it on time and he went above and beyond to resolve it

Date of experience: June 23, 2021
New York
2 reviews
0 helpful votes
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I purchased a bobbi boss livana synthetic wig and it was beautiful. I usually purchase my wigs from ebonyline and always have an awesome experience. I had a few questions and was helped by DAE JONNA D. SUPER FRIENDLY AND HELPFUL. I WILL BE BACK SOON.

Date of experience: June 23, 2021
Indiana
1 review
0 helpful votes
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Tamila Wig
June 23, 2021

I wanted this Wig so bad, had ordered it from another company and it was stolen from the front of my door. I was glad to find out that Ebonyline delivers to P. O. Box.
That's a PLUS

Date of experience: June 23, 2021

From the business

Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


ebonyline.com
Niles,, IL, United States
+204