business logo of EbonyOnline

EbonyOnlineReviews 828

4.1
How would you rate EbonyOnline?
grey star
grey star
grey star
grey star
grey star

EbonyOnline Reviews Summary

The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.

This summary is generated by AI, based on text from customer reviews

service
363
value
355
shipping
349
returns
216
quality
339
This company does not typically respond to reviews
Indiana
1 review
0 helpful votes
Follow Valorie R.
Unfollow Valorie R.
Send Message
Share Review
Report Review

Order # 1386523
August 4, 2021

I love, love, love both unit! Thanks to Hector for all of his help! Ebonyline is the only place to shop for units. They sell the best quality hair and never have any issues. As a matter of fact, everything I purchase from Ebonyline I love. These are great units and I will purchase again.

Date of experience: August 4, 2021
Ebony l. EbonyOnline Rep
over a year old

Valorie,
We are glad our customer representative Hector was able to assist you.

Thank you for your positive feedback! We are honored to have you as our customer. =)

Georgia
1 review
0 helpful votes
Follow Ije E.
Unfollow Ije E.
Send Message
Share Review
Report Review

Very rarely do you come across a person that assists without frenzy or judgement. Larissa was amazing! An item I'd ordered was not in stock, so I reached out via chat to see what we could do. She without a beat assisted me in switching the items, and did I mention she did it sweetly too! She said hi, hello, and how are you today?! Maybe I just love politeness to boot, but that really made me smile and set the tone for our chat. Sending her a big bear hug not just for assisting me in adjusting my order, free of charge, but also for being such a rare gem and a heartwarming kind of amazing and fresh air. God bless you Larissa, xoxo

Btw, this is Moi, Order #******* :D

Date of experience: August 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Ije,

Thank you for taking the time to share your positive feedback. I am glad Larissa was able to take care of you.

New York
1 review
0 helpful votes
Follow Tyhisha P.
Unfollow Tyhisha P.
Send Message
Share Review
Report Review

Quality
August 3, 2021

Came quick. And the quality was amazing. Got three units. Have only wore one so far,, but very happy with order.
Thanks Hector!

Date of experience: August 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Tyhisha,
I am glad Hector was able to take care of you. We love to hear from our satisfied customers.

Maryland
1 review
0 helpful votes
Follow Chestine J.
Unfollow Chestine J.
Send Message
Share Review
Report Review

Great service
August 1, 2021

Made an error with my address and panicked that my order would be sent to the wrong address! Michelle was extremely helpful in correcting my mistake, and in a very short amount of time. Thank you so much Michelle!

Date of experience: July 30, 2021
Ebony l. EbonyOnline Rep
over a year old

Chestine,
We appreciate your honest review. We are glad Michelle was able to assist you with your order. Thank you for shopping with us and being a valued customer!

New Zealand
1 review
0 helpful votes
Follow Dawn C.
Unfollow Dawn C.
Send Message
Share Review
Report Review

I've had wonderful experiences with Ebonyline. They sell a range of amazing hair products which make it quite convenient to find all that you need in one place. Also, living in New Zealand where there is a very limited supply of hair products for my hair type, it's great to have a go-to place with fast shipping to this part of the world.

I also appreciate their great customer service. On my last two orders, I needed to make some changes. I emailed their customer service team and Daejonna D. Resolved the issues quite quickly. Thanks so much for the excellent customer service!:-) I'll definitely be ordering again.

Date of experience: July 29, 2021
Ebony l. EbonyOnline Rep
over a year old

Dawn,

We value your positive feedback. I am glad Dae was able to take care of you!

Thank you for being a valued customer!

Virginia
1 review
0 helpful votes
Follow Latonya C.
Unfollow Latonya C.
Send Message
Share Review
Report Review

I like this hair because it was a reasonable price for how many I needed. I bought 3 of the 3xpack hair. I used almost all of it to make a full head. I had a little left over though. I bought the Bobbi Boss Synthetic Crochet Braid 3x Calif Butterfly Locs in 18 inches. I bought 1 pack of blue and 2 packs of the black.

Date of experience: July 27, 2021
Ebony l. EbonyOnline Rep
over a year old

Latonya,

Thank you for sharing your positive experience with. We appreacite you valued customer!

Georgia
1 review
2 helpful votes
Follow Dawn E.
Unfollow Dawn E.
Send Message
Share Review
Report Review

Unfair Practices
July 24, 2021

I placed a order for clips. Clip arrived cracked and I sent a request for instructions on how to get a refund. I was told to send an RMA form, which I did with image. I am literally in a back and forth battle with Daejonna D about images not being sent and she cannot see the crack in the clips. I have never in my life had to go back and forth with customer service like this. Horrible customer service. Very disappointed. They just did not want to provide a refund.

Date of experience: July 24, 2021
Ebony l. EbonyOnline Rep
over a year old

Hello Dawn,

We apologize for any misunderstanding. I was able to review your case as well as the conversation. I see we just needed clearer images since the images sent were blurry. We requested a clear video or image for review. I do see your RMA was approved for this order. All returns do require prior authorization which is why an RMA is needed. I will be resending your RMA approval.

Once again we do apologize for the mishap.

District of Columbia
1 review
0 helpful votes
Follow Latonya H.
Unfollow Latonya H.
Send Message
Share Review
Report Review

Have great customer service, good prices and fast shipping and delivery... I recommend this site, and I give this site an A+

Date of experience: July 24, 2021
Ebony l. EbonyOnline Rep
over a year old

Latonya,

We thank you for being a loyal customer and for sharing your positive feedback!

New York
2 reviews
0 helpful votes
Follow Dee D.
Unfollow Dee D.
Send Message
Share Review
Report Review

Every wig I buy is very high quality, been buying wig for years from ebonyline they always have good pricing

Date of experience: July 24, 2021
Ebony l. EbonyOnline Rep
over a year old

Dee,

Thank you for sharing your positive experience!

Alabama
1 review
0 helpful votes
Follow Tara M.
Unfollow Tara M.
Send Message
Share Review
Report Review

Wonderful wigs
July 24, 2021

I love Ebonyline wigs. My favorite website I have been ordering from the for over 5 years. The last order was sensationnel instant bun bangs and sensationnel velika both fit perfectly! My order # *******. Thanks again Hector Ebonyline sales associate.

Tara Mabry

Date of experience: July 23, 2021
Ebony l. EbonyOnline Rep
over a year old

Tara,

Thank you for sharing your positive experience, I am glad Hector was able to help you with your order.

We appreacite you loyal customer!

Wisconsin
1 review
0 helpful votes
Follow Briana T.
Unfollow Briana T.
Send Message
Share Review
Report Review

Love this site
July 24, 2021

This site is my go to for hair. So many wonderful options and super quick delivery! (Well priced I might add) I will not shop online anywhere else for my wigs. Their customer service is always on point if you need them, which I don't too often because things run smoothly! Shout out to DaeJonna D! Thank you, you all are the best!

Date of experience: July 23, 2021
Ebony l. EbonyOnline Rep
over a year old

Briana,

Wow! Those looks amazing on you.

Thank you for sharing your positive experience, I am glad Hector was able to help you with your order.

Georgia
1 review
0 helpful votes
Follow Paula S.
Unfollow Paula S.
Send Message
Share Review
Report Review

I am so very happy with my new wigs! They are amazing! Also, the customer service experience provided by Daejonna D was outstanding!

Date of experience: July 23, 2021
Ebony l. EbonyOnline Rep
over a year old

Paula,

Thank you for sharing your positive experience with us, I'm glad our customer representative Daejonna was able to assist you.

We are glad to hear you are satisfied with our products.

Texas
1 review
0 helpful votes
Follow Dana C.
Unfollow Dana C.
Send Message
Share Review
Report Review

Customer Service
July 24, 2021

I would like to thank Michelle for giving me a 5- star customer service, very friendly, patient and helpful. Customer service is the backbone to and company. This is the only online hair company I use because the customer service is always a 5-star and they are reliable with their products. I have also received 5- star service from Dae.

Date of experience: July 23, 2021
Ebony l. EbonyOnline Rep
over a year old

Dana,

I'm glad you are content with our customer service.

We appreacite you valuable customer!

Texas
1 review
0 helpful votes
Follow Porsche S.
Unfollow Porsche S.
Send Message
Share Review
Report Review

ABSOLUTELY Love! Ebonyline.com. My order shipped fast and the quality of the hair was PERFECT! I love that they offer reviews and great customer service. Hector in the customers service department was amazing and a big help with my order. Don't sleep on Ebonyline.com They are the best and leading in fast and effective hair and products
Name: Porsche Spurlock
Order #*******

Date of experience: July 22, 2021
Ebony l. EbonyOnline Rep
over a year old

Porsche,

Thank you for the positive feedback its always great hearing from our happy customers.

We appreacite you and look forward to hearing from you soon!

Georgia
1 review
0 helpful votes
Follow Lenas S.
Unfollow Lenas S.
Send Message
Share Review
Report Review

Satisfied
July 22, 2021

Thank you DAEJONNA D for you service! The item that I received arrived on time and was well packaged. Thank you!

Date of experience: July 21, 2021
Ebony l. EbonyOnline Rep
over a year old

Lenas,

We are glad our customer representative Daejonna was able to assist you with your order.

Thank you for taking your time out to write us a positive review its well appreacite.

California
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Send Message
Share Review
Report Review

Love ebonyline.com
July 21, 2021

I have bought from them countless times and every product I have got looks just like the pics. Quality products on every buy. Their customer service reps are the best as well any issues and they respond right away. Larisa was a great big help as well on order number *******

Date of experience: July 21, 2021
Ebony l. EbonyOnline Rep
over a year old

Jennifer,

Thank you loyal customer for that positive review. We look forward to hearing from you soon!

Florida
1 review
0 helpful votes
Follow Yvonne I.
Unfollow Yvonne I.
Send Message
Share Review
Report Review

My latest order from Ebonyline is Order # *******, but I have ordered from Ebonyline numerous times. I would say over 20 times. Each time I have been satisfied with their ability to either have the items I requested or obtain them and keep me abreast of the status of when they will get it. On these occasions, the items I ordered have been lace front wigs. Ebonyline will always follow up with me in a timely and professional manner via phone or email. Thank you Hector for doing that. All in all, I am pleased and plan on continuing to order from Ebonyline in the future. Again, thank you Hector and Ebonyline.

Date of experience: July 21, 2021
Ebony l. EbonyOnline Rep
over a year old

Yvonne,

Thank you for your positive feedback!

We are honored to have you as our customer.

Michigan
1 review
0 helpful votes
Follow Tracy L.
Unfollow Tracy L.
Send Message
Share Review
Report Review

Fast Service
July 20, 2021

I placed an order late yesterday and early today got an email some of my products were out of stock. I emailed back and forth today now my order is revised and about to be on the way with no delays ‼ Thanks ebonyline for such quick service

Date of experience: July 20, 2021
Ebony l. EbonyOnline Rep
over a year old

Tracy,

Our company is all about improvement and satisfying our customers.

Thank you valued customer for your positive feedback!

Nevada
1 review
0 helpful votes
Follow Sylvia M.
Unfollow Sylvia M.
Send Message
Share Review
Report Review

Hector I have purchased the wig Audrina and it looks so natural, I have been getting a lot of compliments and I do recommend that wig order#*******

Date of experience: July 15, 2021
Ebony l. EbonyOnline Rep
over a year old

Sylvia,

Amazing! We're glad to hear our customer representative Hector was able to assist you with your order.

We look forward to hearing from you soon!

Arkansas
1 review
0 helpful votes
Follow Taliyah M.
Unfollow Taliyah M.
Send Message
Share Review
Report Review

I always get my products on time. Very fast actually. They have everything I need on there. I mostly get wigs on there and they are very good quality.

Date of experience: July 15, 2021
Ebony l. EbonyOnline Rep
over a year old

Taliyah,

Thank you for sharing your positive feedback! It means everything to us!

About the Business

Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


+204