The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
I love, love, love both unit! Thanks to Hector for all of his help! Ebonyline is the only place to shop for units. They sell the best quality hair and never have any issues. As a matter of fact, everything I purchase from Ebonyline I love. These are great units and I will purchase again.
Very rarely do you come across a person that assists without frenzy or judgement. Larissa was amazing! An item I'd ordered was not in stock, so I reached out via chat to see what we could do. She without a beat assisted me in switching the items, and did I mention she did it sweetly too! She said hi, hello, and how are you today?! Maybe I just love politeness to boot, but that really made me smile and set the tone for our chat. Sending her a big bear hug not just for assisting me in adjusting my order, free of charge, but also for being such a rare gem and a heartwarming kind of amazing and fresh air. God bless you Larissa, xoxo
Btw, this is Moi, Order #******* :D
Ije,
Thank you for taking the time to share your positive feedback. I am glad Larissa was able to take care of you.
Came quick. And the quality was amazing. Got three units. Have only wore one so far,, but very happy with order.
Thanks Hector!
Tyhisha,
I am glad Hector was able to take care of you. We love to hear from our satisfied customers.
Made an error with my address and panicked that my order would be sent to the wrong address! Michelle was extremely helpful in correcting my mistake, and in a very short amount of time. Thank you so much Michelle!
Chestine,
We appreciate your honest review. We are glad Michelle was able to assist you with your order. Thank you for shopping with us and being a valued customer!
I've had wonderful experiences with Ebonyline. They sell a range of amazing hair products which make it quite convenient to find all that you need in one place. Also, living in New Zealand where there is a very limited supply of hair products for my hair type, it's great to have a go-to place with fast shipping to this part of the world.
I also appreciate their great customer service. On my last two orders, I needed to make some changes. I emailed their customer service team and Daejonna D. Resolved the issues quite quickly. Thanks so much for the excellent customer service!:-) I'll definitely be ordering again.
Dawn,
We value your positive feedback. I am glad Dae was able to take care of you!
Thank you for being a valued customer!
I like this hair because it was a reasonable price for how many I needed. I bought 3 of the 3xpack hair. I used almost all of it to make a full head. I had a little left over though. I bought the Bobbi Boss Synthetic Crochet Braid 3x Calif Butterfly Locs in 18 inches. I bought 1 pack of blue and 2 packs of the black.
Latonya,
Thank you for sharing your positive experience with. We appreacite you valued customer!
I placed a order for clips. Clip arrived cracked and I sent a request for instructions on how to get a refund. I was told to send an RMA form, which I did with image. I am literally in a back and forth battle with Daejonna D about images not being sent and she cannot see the crack in the clips. I have never in my life had to go back and forth with customer service like this. Horrible customer service. Very disappointed. They just did not want to provide a refund.
Hello Dawn,
We apologize for any misunderstanding. I was able to review your case as well as the conversation. I see we just needed clearer images since the images sent were blurry. We requested a clear video or image for review. I do see your RMA was approved for this order. All returns do require prior authorization which is why an RMA is needed. I will be resending your RMA approval.
Once again we do apologize for the mishap.
Have great customer service, good prices and fast shipping and delivery... I recommend this site, and I give this site an A+
Latonya,
We thank you for being a loyal customer and for sharing your positive feedback!
Every wig I buy is very high quality, been buying wig for years from ebonyline they always have good pricing
Dee,
Thank you for sharing your positive experience!
I love Ebonyline wigs. My favorite website I have been ordering from the for over 5 years. The last order was sensationnel instant bun bangs and sensationnel velika both fit perfectly! My order # *******. Thanks again Hector Ebonyline sales associate.
Tara Mabry
Tara,
Thank you for sharing your positive experience, I am glad Hector was able to help you with your order.
We appreacite you loyal customer!
This site is my go to for hair. So many wonderful options and super quick delivery! (Well priced I might add) I will not shop online anywhere else for my wigs. Their customer service is always on point if you need them, which I don't too often because things run smoothly! Shout out to DaeJonna D! Thank you, you all are the best!
Briana,
Wow! Those looks amazing on you.
Thank you for sharing your positive experience, I am glad Hector was able to help you with your order.
I am so very happy with my new wigs! They are amazing! Also, the customer service experience provided by Daejonna D was outstanding!
Paula,
Thank you for sharing your positive experience with us, I'm glad our customer representative Daejonna was able to assist you.
We are glad to hear you are satisfied with our products.
I would like to thank Michelle for giving me a 5- star customer service, very friendly, patient and helpful. Customer service is the backbone to and company. This is the only online hair company I use because the customer service is always a 5-star and they are reliable with their products. I have also received 5- star service from Dae.
Dana,
I'm glad you are content with our customer service.
We appreacite you valuable customer!
ABSOLUTELY Love! Ebonyline.com. My order shipped fast and the quality of the hair was PERFECT! I love that they offer reviews and great customer service. Hector in the customers service department was amazing and a big help with my order. Don't sleep on Ebonyline.com They are the best and leading in fast and effective hair and products
Name: Porsche Spurlock
Order #*******
Porsche,
Thank you for the positive feedback its always great hearing from our happy customers.
We appreacite you and look forward to hearing from you soon!
Thank you DAEJONNA D for you service! The item that I received arrived on time and was well packaged. Thank you!
Lenas,
We are glad our customer representative Daejonna was able to assist you with your order.
Thank you for taking your time out to write us a positive review its well appreacite.
I have bought from them countless times and every product I have got looks just like the pics. Quality products on every buy. Their customer service reps are the best as well any issues and they respond right away. Larisa was a great big help as well on order number *******
Jennifer,
Thank you loyal customer for that positive review. We look forward to hearing from you soon!
My latest order from Ebonyline is Order # *******, but I have ordered from Ebonyline numerous times. I would say over 20 times. Each time I have been satisfied with their ability to either have the items I requested or obtain them and keep me abreast of the status of when they will get it. On these occasions, the items I ordered have been lace front wigs. Ebonyline will always follow up with me in a timely and professional manner via phone or email. Thank you Hector for doing that. All in all, I am pleased and plan on continuing to order from Ebonyline in the future. Again, thank you Hector and Ebonyline.
Yvonne,
Thank you for your positive feedback!
We are honored to have you as our customer.
I placed an order late yesterday and early today got an email some of my products were out of stock. I emailed back and forth today now my order is revised and about to be on the way with no delays ‼ Thanks ebonyline for such quick service
Tracy,
Our company is all about improvement and satisfying our customers.
Thank you valued customer for your positive feedback!
Hector I have purchased the wig Audrina and it looks so natural, I have been getting a lot of compliments and I do recommend that wig order#*******
Sylvia,
Amazing! We're glad to hear our customer representative Hector was able to assist you with your order.
We look forward to hearing from you soon!
I always get my products on time. Very fast actually. They have everything I need on there. I mostly get wigs on there and they are very good quality.
Taliyah,
Thank you for sharing your positive feedback! It means everything to us!
Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
Valorie,
We are glad our customer representative Hector was able to assist you.
Thank you for your positive feedback! We are honored to have you as our customer. =)