EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
There is no other online beauty supply I would trust. They haven't been restocking lately but I guess that's out of their control.(Michelle)
I been ordering them from Ebonyline for hair while they have good thing to sell since 2018 I think. I will continue to order them
A wide selection of brands for great pricing that usually sell out fast in the local beauty supply and customer service thank you MAHAZ for always returning emails expediently
The order came quick snd the hair unit is amazing! I love this hair! The experience was awesome!
I purchased three wigs from Ebonyline. They didn't have one color I ordered instock, but made a suggestion color, which I didn't want. I agreed to wait for the color I ordered. It didn't take long, I received all three wigs and excited that I purchased them from Ebonyline. I will shop there again. I decided to order three more. Thank you Daejonna for your help and support. No hassle, no fuss, great service.
This hair here! I searched all of Atlanta looking g or this hair. We all at my hospital wears this hair. Well ebonyline. Thank you. In anoint to be extra cute in MIA this weekend. Delivery was very quick might I say. Michelle y'all are a life saver
Great customer service
Mitchelle notified me my order will be delayed and refunded me back. Nice and very understandable
I ordered from this website and upon them emailing me telling me the hair colored I ordered was out of stock I requested to have another color and upon several emails no one never responded back and all their numbers they have on their site do not work and I never got my money back either! Signed a pissed off 1st time customer
Shipment arrived with open shampoo bottle literally emptied in the package. Baby don't be bald ointment (it was mixed with something else) I compared with others purchased from the beauty supple and ebony online mixed them with cream! There were clumps of grease and you could tell it wasn't mixed well. COMPLETELY DIFFERENT CONSISTENCY from the REAL BABY DONT BE BALD. They would not accept for refund or credit. That's why Amazon is more trust worthy because they hold merchants account. DO NOT SUPPORT PREDATOR ONLINE MERCHANTS.
Hello,
I am sorry to hear you are not satisfied with the items received. We did email about this and we did issue a refund for the Shampoo and you were satisfied. Weeks later you emailed about
Receiving a refund for the rest of the order since you are not satisfied with the consistency however on our policy we do indicate chemicals are not refundable and you also used the items
Therefore we are not able to refund you however the Shampoo was refunded to you as well as the shipping.
Once again we do apologize.
EbonyLine is my GO-TO! I love their hair, their prices, and their deals. Shipping doesn't take too long either. I even inquired about when they're coming back with my favorite wig and Hector responded to my email so timely! Their customer service is awesome and I'd recommend them FOR SURE!
We appreciate your positive feedback!
Excellent Prices and up to date selections, as well as on time shipping. Great shipping rate $3.99! Keep up the great job EbonyLine!
Theresa,
We strive to keep our shipping low and our prices lower.
Thank you for being our valued customer!
Love the prices and wigs just need more stock besides that their great! Please restock my carefree wig p4/27/30
Joy,
Thank you for sharing your positive feedback. We strive to keep stock of the top selling items however at times the manufacturer may not have availability due
To high demand however we thank you for your patience on that.
Great hair Great service
The online agent was very helpful and had me find what I was looking for
Received my wig within 5 days I think
Jaida,
Thank you for taking time to share your positive feedback. We are glad to hear you are very satisfied.
Thank you Daejonna for such a great service. I would really want to work with you as I am building my business here in Australia.
M
Thank you for taking the time to share your positive feedback! It means everything to us!
Everything looked just like the picture. I don't trust ordering online but i trust you guys! Thanks again!
Monica,
We thank you for sharing this positive feedback, we love to hear from our satisfied customers.
Ebonyline is a great company, and the products that they sell are top of the line. I've been buying my extensions from them for over 10 years. And I can't say enough about their customer service …. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Would definitely recommend! :)
Erika,
Amazing!
Thank you for taking the time to share your positive feedback! It means everything to us!
I have been a customer of Ebonyline for years, and purchasing online has improved so much with the updating of whether the product is 'IN STOCK' or 'OUT OF STOCK'. There is no longer any guessing of whether you will obtain your selections. It also makes it very easy with the pulldown menu of the Brand names. That way you can see everything of a particular brand name, and I noticed that other wig sellers don't always have that option. Thank you Ebonyline and DAEJONNA D. For always assisting me with questions and update on orders, especially this order, and other products.
BJ,
We are glad to hear you had a positive experience and our customer representative Dae was able to assist you with your order.
They have great customer services and they help me cancel my order even though it wasn't in time enough to cancel.
Shatoria,
Thank you for sharing your positive experience. We appreacite having you as a customer.
I love shopping on Ebonyline.com! They always have reasonable prices, and shipping was cheap and fast! Thanks Larissa and Ebonyline.com for a great shopping experience!
Shauna,
Thank you for taking the time to share your positive feedback! It means everything to us!
Did not send me my hair, just took my money, a scam don't order off this website, and will answer their phone
Hello Sharika,
We apologize for any confusion in regards to your order.
I was able to review the order and we in fact did ship this order out to you, if you track the order you will see that it already has been delivered as well.
We are not a scam, we have been in business for 20 years and have built long time relations with our customers. If you need to reach us we service
Our customers via Email and Live Chat to better assist all.
61290988116521390868
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Delivered
Saturday, July 31,2021 at 12:00 pm
DELIVERED
GET STATUS UPDATES
FROM
NORTHBROOK, IL US
TO
Louisville, MS US
Travel History
Shipment Facts
Local Scan Time
TIME ZONE
Saturday, July 31,2021
12:00 PM Louisville, MS
Delivered
About the Business
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tenisha,
I am sorry to hear you received an incorrect item. We would like to review your order however our website indicates we can be reached via Live Chat on our website and email ask@ebonyline.com.
We respond to every ticket email and live chat.
Thank you for your cooperation.