• eBay

eBay

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

eBay has a rating of 2.21 stars from 4,919 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 196th among Auction sites.

  • Service
    816
  • Value
    742
  • Shipping
    700
  • Returns
    662
  • Quality
    699
Positive reviews (last 12 months): 5.9%
Positive
15
Neutral
7
Negative
234
515
See all photos

What reviewers want you to know

Positive highlights

  • Also did get a customer service number for help needed.
  • Read our review of eBay and see how this online auction site can help you make some extra money.

Critical highlights

  • Especially if the buyer showed proof that they fought to get answers from the post office.
  • Very poor customer support if you can even reach anyone at all.
How would you rate eBay?
Top Positive Review

“True pioneer”

Imrul A.
1/6/24

I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business. Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons. By the way, if you want to obtain some stuff you can also visit it as a customer, prices are affordable.

Top Critical Review

“Counterfeit Automotive Parts”

R F.
2/19/24

The nations #1 online source for buying and selling counterfeit automotive parts listed and sold as genuine. No other online company even comes close to eBay in this department. They invite fraud with open arms.

Reviews (4,919)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (54) customer support (78) bank account (47) customer service (575) credit card (78) auction site (29)
Thumbnail of user williamh5132
1 review
4 helpful votes
November 24th, 2023

As a buyer I have never really had a problem with eBay, but as a seller it's only getting worse, you really don't get any help from eBay as a seller, it's all about keeping the buyer happy, no matter how bad a buyer maybe, I've lost money because of bad buyers, but eBay doesn't want to hear it, and sides with the buyer every time, but if you don't have sellers, you don't have buyers.

Thumbnail of user grantb269
1 review
0 helpful votes
April 13th, 2024

I have used ebay for some years, I like to shopping online and buy every thing I like, to be honest, shopping is easier than before. But this company's customer service is terrible is terrible. It's hard for me to contact.

Service
Value
Shipping
Returns
Quality
Thumbnail of user justins825
2 reviews
1 helpful vote
June 4th, 2022

Sellers are becoming increasingly bolder with their scam attempts. Others are just plain lazy and not concerned with the punctuality of their shipment. In some cases it's appears as though the seller will try and wait until the buyer "forgets" about the order or becomes so exasperated with waiting or attempting to receive a refund that they just give up. I recently had to have eBay step in and resolve an issue with a very feeble 'bait n' switch' attempt over a $145 where the seller basically tried to unload a piece of junk on me. An N scale locomotive that didn't even run that he claimed "ran perfectly", did not have the proper DCC decoder installed and didn't come in the case that was shown. Pic shows old DCC decoder that was not supposed to be installed. Seller had a couple of bad reviews with accounts of the exact same scam attempt. That tells me eBay is doing very little to restrict offending sellers. Be VERY careful and read the negative reviews if the seller has any. Also, try to avoid second hand items from home sellers and items from sellers who don't actually own physical storefronts.

Tip for consumers:
Be very selective of sellers.

Service
Returns
Thumbnail of user siturs
5 reviews
0 helpful votes
December 25th, 2020

Here, too, there are cases of fraud, after all, any person can register here - so I advise you to be careful.
But on the other hand, this is a truly modern solution, and it deserves attention.

Thumbnail of user susanc2527
5 reviews
1 helpful vote
October 20th, 2021

Ebay is a total lottery, ones you receive fast and correct order, once you never receive it. Also a lot of fakes out there. I prefer stability, that's why I order here not very often

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennetha202
1 review
1 helpful vote
April 19th, 2020

This is regarding my negative review of expired Turmeric. After much complaining, they finally issued refund.

Tip for consumers:
I will never use this site again!

Products used:
I ordered same product elsewhere. The manufacturer said to NEVER order any supplements from eBay!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lillyg3
48 reviews
187 helpful votes
February 29th, 2020

Leaving negative feedback is not stellar on this site, as Ebay simply allows seller with countless complaints against them to set up new accounts, and therefore allows poor sellers to remain unaccountable. If feedback is worthless and your just going to allow them to assume an new name to duck negative feedback, not helping customers determine who good and bad sellers are. And customers can't steer away from for the few dishonest sellers on the site. Feedback on the site used to count for something an actually be a guarantee that one was dealing with a dishonest seller. Buyer protection and the Ebay Money Back Guarantee are sometimes effective. I will be shopping at Etsy in the future more than Ebay as the Feedback counts for something. They immediately take care of issues.

Thumbnail of user patm917
1 review
1 helpful vote
April 10th, 2022

Wrote about the wrong buyer.! Forget the last post! He never bought the barlow knife. Sorry! Pat

Thumbnail of user christopherr1231
1 review
2 helpful votes
July 13th, 2022

How these companies are allowed to perform as they do is well beyond me. Since ebay has taken over managing everyone's funds in somewhat of an obtrusive manner. Now adding insult to injury they continue to manipulate their fee structure. Not only do buyers pay sales tax now but for sellers it is ridiculous. Ebay charges a total of 14.3% of the total sale which include the sale price, tax, and shipping. So yes ebay is charging fees against sale tax that buyers pay and again finding another way to add to their bottom line. The government has their nose in every country but our own which allows companies like ebay and Amazon just to name a few to continue not only questionable business practices but possibly illegal ones.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevens2763
6 reviews
2 helpful votes
September 29th, 2022

I bought a power energy saver which is supposed to save electricity when you plug it in it does not it's a complete fraud and freak once opened you can easily see there are only transistors in there to keep the green light on the item is also unsafe I've reported it to eBay who did not listen right away it took me to report this to the IRS the Better Business Bureau and homeland security Because these items are coming from China defective from the very beginning and meant to destroy or hurt people here

Tip for consumers:
EBay needs to be more consistent in stopping individuals like this from violating eBay security policies which they openly admit to selling items that could damage property and hurt individuals

Products used:
I did not purchase this item or anything like it again until I get proper information from my license electrician..

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonymousa1626
2 reviews
0 helpful votes
December 10th, 2022

Ive been shopping on ebay for many years. Sometimes i get good stuff and sometimes i dont. My major complaint about this site is the communication of the sellers is just awful. I cant tell you how many times ive written a seller with a question or request and heard nothing back. Also as of late the prices have been really going up which sucks. Ebay until recently always had really good prices but now theyre doing what all the other big corporations do, theyre taking a bite out of the little guys arse.which sucks. So overall if youre looking for a casual usually reasonably priced goods shop on ebay but dont go on that site for their communication. People are so quiet on that site sometimes i feel like im on planet of the apes trying to get my money back.

Thumbnail of user lindsayw171
2 reviews
4 helpful votes
February 21st, 2022
Verified purchase

I've been an ebay user for well over a decade, as both a buyer and seller. In all of those years, I could count on one hand the amount of shonky purchases made; on the whole, I've always been satisfied with purchases/sales. However, a recent influx of Alibaba-type, China-based sellers has changed the complexion of the platform. I've experienced very unpleasant exchanges with grumpy "middlemen" (usually young women), working on behalf of a seller in the far East. For example, I ordered what I believed was a table-top ironing board. The listing showed 3 different sizes of ironing board and their respective prices. Given IKEA sells mini ironing boards for less then a tenner, I wasn't surprised that the most being asked was eight quid. I ordered the board and waited... what I received, was an ironing-board cover. I reviewed my purchase. For the first time, I noticed the caveat, "ironing board not included". There was no indication of this at the time of purchase, no photographs of the cover, no indication whatsoever that it was this item they were selling. Needless to say, I contacted the seller in question. Her response was typically arrogant: "You expect me to bother my boss in China to send back this product for £3?!" When I explained she'd charged me three times that amount for the wrong item, she knew I wouldn't give in. I got a refund but that's not the point. In my opinion, the listing amounted to sharp practice and her response far from acceptable. The fact that contacting ebay remains far from simple (to speak to a human being), suggests they don't really care that their platform is playing host to more unscrupulous sellers than ever (there's always been a dodgy element) and only really pay lip service to taking action against repeat offenders.

Tip for consumers:
Don't.

Products used:
N/a

Service
Value
Shipping
Returns
Quality
Thumbnail of user lydiaf32
4 reviews
9 helpful votes
July 9th, 2021

Listen, eBay was a great site when it first hit the internet streets. But along the way money became the only thing that matters. Good Customer service, fast & effective decision making for sellers is a distance memory at eBay. Im just need them to be a better company that's all. Just kindness. Just a bit of kindness. That is all.

Thumbnail of user samt250
12 reviews
44 helpful votes
August 14th, 2020

Every time I try to buy something on eBay I must go through the process of changing my password. In addition, changes are made to the website without notification. We sell on ebay and none of us are notified when they change the system. Sometimes the changes are significant.

Thumbnail of user mr.s1
1 review
0 helpful votes
December 28th, 2021

They did'nt care for the negative review. Nor my networking. They fixed part of the problems. Thank you.

Thumbnail of user normanc195
1 review
0 helpful votes
April 10th, 2022
Verified purchase

I am getting tired of having to buy something first before finding out when it will arrive. I waste my time putting in all the info just to find out that it will arrive in 2 months. What happened to the shipping business? Why can't they be transparent and tell you up front before ordering?

Tip for consumers:
Be ready to spend lots of time trying to find information about both Ebay & the sellers estimated shipping time.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user worlddomination89
10 reviews
11 helpful votes
April 17th, 2023

I have gotten some great items from eBay but I've also been ripped off probably the same amount of times. The worst part is the drop shippers. I ordered a lamp and it came back with a tracking number from Amazon, so I look up the lamp on Amazon and I realized I paid 12$ extra dollars for a drop shipper to place the order on Amazon for me. Then the idiot gives me the wrong tracking number that says it was delivered and handed to someone named Sheldon, so I wasted time arguing with ups on the phone thinking they delivered my item to the wrong address. What a mess! Shopping on eBay is a gamble. Be sure to check rating and look up the products on Google to see if you can get them cheaper elsewhere, because if you can then you know the item is being drop shipped. (look up drop shipping if you don't know what it is).

Products used:
Kept the lamp because I liked it.

Service
Value
Shipping
Returns
Thumbnail of user divineg38
1 review
0 helpful votes
September 19th, 2023

Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevina1845
1 review
0 helpful votes
September 11th, 2023

After selling parts and or small game systems on eBay i would get a notice not as described.After getting the item back i noticed parts missing.Some very nasty buyers will buy a part or system no matter what it is and steal parts from it and ask for a refund.
One example was a TV i sold with a box i had to make specially.I packed it and covered the screen so as not to have the screen damaged in shipping.After 3 days the person send me a photo of the TV with a smash in the corner of the TV.I asked him to show me the box which he did not do.After receiving the TV, the box was in perfect shape,guess he didn't like the box and damaged the TV to get a refund.All kinds of kooky buyers.Soo many more things like this happened so i decided it just wasn't worth my time.
They need to bring back customer feedback to warn sellers.

Thumbnail of user emilym1329
2 reviews
0 helpful votes
September 7th, 2021

My order was supposed to arrive on 23 August and it was delivered 2 days late and even packaging was not good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ebayb
1 review
1 helpful vote
November 28th, 2022

I love the communication and easy to use aspects on ebay.
One thing that really upsets me is that if im winning an ebay bidding contest and there is 2 seconds left someone can come in and steal it from under me and I won't get a chance to respond. I think it should add 10 seconds or something to help out bidders from ratty people that wait till the last second.

Thumbnail of user gloriag799
2 reviews
1 helpful vote
December 5th, 2023

Any website, if I like something then I expect the prices to remain the same if you change prices- I want purchase it!

Tip for consumers:
My theory of no purchase when the seller changes the price is not to purchase it at all- and this goes for any website.

Products used:
No such thing as free shipping- if you like something it generally will have free shipping, however they have the price set to cover shipping- for example if the item should be sold for $20.00 then the seller will put a price on it for $32.00 which generally covers a $12.00 shipping fee. Sometimes I have put stuff on my like list and then within two days the seller has went in there and went up on it. I sure enough will not purchase it then.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryishaw
2 reviews
0 helpful votes
August 16th, 2021

I was easy to get gift card, and to redeem it didn't. Take long to received it about a week wish it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user meganc872
2 reviews
1 helpful vote
August 23rd, 2023

I bought a back up camera battery and it was damanged tried to contact selling and no response. I had to contact ebay it self for a refund

Thumbnail of user paganiz1
1 review
0 helpful votes
December 28th, 2023

I faced many fake offers and good! Never was shipped, I wasted my time for few orders and now need to find and order again

Service
Value
Returns

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

How do I know I can trust these reviews about eBay?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eBay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business