business logo of eBay
How would you rate eBay?
grey star
grey star
grey star
grey star
grey star
Washington
1 review
3 helpful votes
Follow Rob W.
Unfollow Rob W.
Send Message
Share Review
Report Review

EBay is not what it used to be. I've bought and sold over 50,000 items on eBay so I have a lot of experience with this. The prices you could get both as a buyer and seller were great. Now it seems like you can buy just anything you want cheaper on Amazon. Oh well.

Date of experience: April 20, 2011
Netherlands
2 reviews
6 helpful votes
Follow alamelu v.
Unfollow alamelu v.
Send Message
Share Review
Report Review

EBay tells you your protected when purchasing but twice I have lost my money and both times eBay says there is nothing they can do. At least with AliExpress the merchant doesn't get their money until you confirm you have received the goods in working order. Which is why I now buy most things cheaper and safer on that site.
EBay seems to have forgotten about the customer. Well in this day and age that's a bad mistake.

Date of experience: June 10, 2015
Texas
1 review
1 helpful vote
Follow Jason S.
Unfollow Jason S.
Send Message
Share Review
Report Review

Old dinosaur
January 17, 2023

EBay is the old dinosaur of the online shopping experience. You would think they would do like other platforms to keep up with the times and even have their own shipping platform by now. Whether you're buying or selling it has because a disappointment. It's like the wish.com of American companies.

Date of experience: January 17, 2023
Belgium
7 reviews
19 helpful votes
Follow lincoln b.
Unfollow lincoln b.
Send Message
Share Review
Report Review

Me and my friend started selling his unopened birthday present ties on ebay. Some were 300 dollars new and others were rare. The one problem we have ever had was when someone bid 150 for a 150 tie and they won it (of course). But then ebay pulled them off the site because they were selling items illegally. We had to sell it to the second highest bidder at a price of 115. No problems with buying stuff ever though. So buy away, but always do research to see if the product actually exists.

Date of experience: July 1, 2011
New York
11 reviews
27 helpful votes
Follow Lillian R.
Unfollow Lillian R.
Send Message
Share Review
Report Review

I love this site for slightly used designer clothing! Some items even still have store tags on them! Shipping is free with any $49 purchase or you pay a flat rate of $4.99 per order. Can't beat the very low prices of the beautiful quality clothing on this site! Items range from about $10 and up! They also buy your used clothing! They will send you a postage paid bag to ship your items. Then they'll contact you to let you know how much they'll pay you! You can get paid by check or through PayPal or in store credit... whatever you want. I've purchased many items and LOVED them all! Great customer service also!

Date of experience: April 29, 2014
GB
1 review
2 helpful votes
Follow John H.
Unfollow John H.
Send Message
Share Review
Report Review

Terrible service
January 11, 2017

Terrible site power seller and sold only authentic goods to which all receipts could be produced yet they closed my account, would never recommend to any one, seller has no rights on this site anymore rubbish

Date of experience: January 11, 2017
South Carolina
1 review
0 helpful votes
Follow Richard T.
Unfollow Richard T.
Send Message
Share Review
Report Review

Very Disappointing.
March 31, 2021

Ebay refunded one of our buyers without having our item returned, leaving us with no product or payment. We understand the need to allow for refunds, but not without a return. This is a dangerous situation.

Date of experience: March 31, 2021
Washington
1 review
7 helpful votes
Follow Michael J.
Unfollow Michael J.
Send Message
Share Review
Report Review

Ebay is simply a money grab, Has been since it's inception. Encourages and profits greatly from fraudulent practices especially in the selling of illegal counterfeit items and successfully hides behind it's "venue only status" and treats it's sellers with zero respect. Changes it's policies constantly to only advantage itself. Potential buyers and sellers seriously beware and understand the risk you assume on every transaction you engage in. Buyers especially should only fund their payments with major credit cards for the protections they afford against online fraud.

Date of experience: August 27, 2015
Ohio
1 review
2 helpful votes
Follow Marry C.
Unfollow Marry C.
Send Message
Share Review
Report Review

EBay claims to be all about their customers. But in all reality, they just care for themselves. Terrible place to buy from. Never know what you're actually getting yourself into. If you want a product for cheaper than in-store, go to Amazon.

Date of experience: March 19, 2017
Maryland
1 review
5 helpful votes
Follow Allison N.
Unfollow Allison N.
Send Message
Share Review
Report Review

The process Twice uses is fantastic. Request a prepaid label or bag and it comes and you ship off your clothes and it's out if your hands. However, I sent 18 items and they rejected 6 of them, mostly sighting "stained" as the reason for rejection. None of my clothing was stained. They can say whatever they want and you probably won't reject the offer because you have to pay for shipping the clothing back. I received only $64 for 12 premium items, which should definitely have been more if they accepted my not-stained "stained" items. Just don't get your hopes up about the value you get back! I'll be interested to see how much they'll be selling my items for on the site if they only gave me a few dollars for each. Overall: easier than selling at a consignment shop but not sure I would use them again.

Date of experience: October 10, 2014
California
1 review
2 helpful votes
Follow Frank T.
Unfollow Frank T.
Send Message
Share Review
Report Review

E-bay and pay pal allow uninformed buyers to pay without being invoiced or billed for a product they can not possibly pick up or take possession of thus causing days and days of hassle. The pay pal foreign representatives do not always have the language skills to deal with hearing impaired people. Included in my torture was a foreign rep. That could not deal with an apple computer running safari. When told to respond by e-mail they just ignore me. I have had more satisfactory dealings than bad ones.

Date of experience: March 17, 2014
Georgia
1 review
3 helpful votes
Follow Heather S.
Unfollow Heather S.
Send Message
Share Review
Report Review

DO NOT USE EBAY
July 3, 2017

Ridiculous! No seller protection from unscrupulous buyers. Will never use the site to buy or sell again.

Though, if you feel like ripping some people off, go ahead and order and claim it's not in good condition. It is fun to make a struggling human being already selling everything they own to pay rent pay shipping to you, then shipping back, but not return all of the product! Order a big lot and only return part of something and keep the rest for free! Yay! Don't worry, Ebay will do NOTHING for the seller.

Date of experience: July 3, 2017
GB
5 reviews
4 helpful votes
Follow gail l.
Unfollow gail l.
Send Message
Share Review
Report Review

I bought a portable power bank phone charger, it stopped working after 2 months but eBay was useless, no help or assistance in trying to get the seller to even reply to me.
My main tip would be not to buy anything expensive or electronic from eBay.

Date of experience: June 3, 2023
GB
4 reviews
1 helpful vote
Follow Carol c.
Unfollow Carol c.
Send Message
Share Review
Report Review

Great prices
August 19, 2019

This is one of the best sites to shop free delivery so much to choose from new and used also you can bid and grab a bargain easy to do wish I joined sooner definitely recommend eBay fast delivery aswell love it

Date of experience: August 18, 2019
Washington
1 review
0 helpful votes
Follow Go fuck yourself P.
Unfollow Go fuck yourself P.
Send Message
Share Review
Report Review

I have been buying and selling on eBay for over 20 years. It has been a mostly good experience until now. They have changed the search engine so much that it is nothing like what it used to be. All the categories (dolls, teddy bears, clothing, parts, wholesale) and sub categories (antique, by material, by maker, artist dolls ect... all gone! Why? What is the point of changing something in such a way that makes it harder to browse and search for just what you need. It's frustrating as a buyer, but actually frightening as a seller, to think it will be difficult for buyers to find your items. Especially in an auction setting. This has made me extremely hesitant to even list. I know there are thousands of people, maybe tens of thousands, feeling the same way I do. I can imagine ebay has to be feeling this in their profits, know how many people are negatively affected by these changes. For God sakes ebay! Put it back the way it was!

Date of experience: February 23, 2022
France
1 review
3 helpful votes
Follow Josh T.
Unfollow Josh T.
Send Message
Share Review
Report Review

Competitors will pay bidders to submit bad reviews to eliminate competition and restrict new sellers from obtaining a higher selling limit or worse ban from selling. Sellers that sale restricted items on a large scale does not have their items removed when reported, but the little guys will get their listings removed. Beware ebay will issue a refund customers without seller consent whenever they file a complaint even though the terms are clear stated that purchase is not refundable. J

Date of experience: August 5, 2014
Thailand
9 reviews
50 helpful votes
Follow Robert Y.
Unfollow Robert Y.
Send Message
Share Review
Report Review

I ordered a piece of electronic test equipment from an eBay seller who had a perfect record of customer reports. Turned crooked all of a sudden or something, but my $65 device never came, the sellers site immediately closed and the complaints started piling up reaching 90.
EBay refunded my money without any argument, excessive paperwork or excessive delay. I was highly impressed. EBay does protect their buyers.

Date of experience: December 9, 2018
Florida
1 review
2 helpful votes
Follow CD S.
Unfollow CD S.
Send Message
Share Review
Report Review

Ebay allows buyers to return items after the buyer has stripped parts off. Small sellers will have no recourse, and it will cost you a broken returned item, and shipping loss. BEWARE. EBay customer support cannot understand English, let alone try to resolve a complicated financial problem between buyer and seller. I move 100% to other selling platforms.

Date of experience: May 7, 2018
Wisconsin
4 reviews
5 helpful votes
Follow Julia P.
Unfollow Julia P.
Send Message
Share Review
Report Review

I've been shopping on ebay for maybe 7 or 8 years, mostly for vintage/pre-owned clothing and shoes and bike parts. I've purchased a few other random things as well.

Overall, my transactions have been positive: I've only had a few items that were either in poor condition or not as described. For items where size and condition really matters, I ask sellers questions before making a purchase - generally, they are happy to respond and do so within a day or two.

For the most part, my purchases have arrived quickly - including a dress from the UK and some hardware from Canada! (I'm in the US.)

Date of experience: January 1, 2015
21 reviews
35 helpful votes
Follow Chloe R.
Unfollow Chloe R.
Send Message
Share Review
Report Review

Awesome deals
September 6, 2018

I have been using eBay for 5 years. I am so contented for having an opportunity to purchase items there. What I like the most about shopping on eBay is that the sellers offer real bargains and you can buy a sale item at half price.

Date of experience: September 6, 2018

Overview

eBay has a rating of 1.7 stars from 3,486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eBay most frequently mention customer service, negative feedback and credit card. eBay ranks 179th among Auction sites.

service
867
value
790
shipping
739
returns
706
quality
743
+521