Bought this machine from Eastwood customer service was trash the machine was trash it burned out the first time I used it the spool gun is trash the solenoid stuck open the whole time don't buy nothing from them if it's not a Miller don't buy it
Placed a order for paint back on November 6 paint was backordered no big deal they told me They would have it in on the 13th of November I called the 20th and was told it was being tested by there quality department now 7 weeks later there shipping the activator and reducer but no paint I feel ive been lied too. I'm returning there products and will never buy from them again
We have reviewed Dan’s order and we did fail on his order. We have offered our apologies to him and have tried to make it right. His back ordered paint did come in a little later than anticipated but failed our Quality Control Manager’s testing. Shortly thereafter, we made the decision to ship every available product out that was being held awaiting back orders since we did not know which items might be gifts and we wanted to make sure gifts would arrive in time for Christmas. In our haste, we neglected to consider that there may be activators and reducers going out without the paints—it was a unfortunate mistake we made and we are very sorry. On the bright side, hundreds of gifts have arrived or are arriving on time! There were certainly no lies and no intent to mislead anyone whose paint was back ordered. In stock dates are always estimates and we hold our vendors accountable when they don’t meet them. It is an unfortunate outcome that the paint did not pass inspection.
I ordered a part on line from eastwood bur never got a reicpt to tell me the order went through. Days went buy and no response. When I called they said I would get notification when It left the ware house. A week later I called again and asked if the part was backorderd they said it has just come in and the would expedite my order. Now a day laterstill no word where the part is. If you don't care when or if yiu will ever get what you order the fo ahead and order from eastwood otherwise go somewhere else.
Hello Norman,
I would like to take the time to apologize for any and all issues you have had so far with your order. I have attempted to locate your order using your name. Unfortunately, I can not find an order that fits that description above. If you could please respond back or email in with your order number I would be more than happy to assist you. If an item is on backorder it will detail that on the product page next to the cost of the item. You should have received an order confirmation email after completing your order. Once I am able to locate your order I will have our IT department look into this. Thank you for reporting it. You can, however, log back into your Eastwood account at any time and see your order history. This will detail for you if an order has gone through. Once I am able to locate your order I will do everything I can to make this right for you.
Thank you.
I placed an order for a plasma cutter on Monday and here we are on Thursday and my order is on a security hold. When I ask when it will be released I am told that is a different department and they will email you if they have further question, they have no idea how long it will be and if I do not want to wait I can cancel my order. So after the second person at Eastwood telling me that I said to cancel my order and spoke to a supervisor who was very nice and said they would review but there is nothing that they can do about the review process. BTW, this is not the first time I have ordered from Eastwood so who know why this order was placed on a "Security Hold". So at this point I ordered a plasma cutter from Cyberweld and it should ship the same day, that is how you should be treating your customers.
Hello,
Thank you for reaching out to Eastwood.
We completely apologize that you have had a bad experience with regards to our products. We are truly sorry for any inconvenience you have incurred. Please do not hesitate to reply to this message, message us privately or you can give us a call at 1-800-343-9353. We will be more than happy to assist you in any way possible.
I see there are a few reviews with 5 stars----------------- must be customer service trying to do something positive with their time because they won't answer the phones!
All 5-star reviews we have on all sites are legitimate. We don't pad scores. We have had some trouble getting calls answered, especially on Mondays. However, we are now fully staffed and all calls are answered within a reasonable amount of time. We even installed a call-back feature! Tim-Customer Solutions
Leah c, you make purchasing at Eastwood simple, fast and friendly,very professional,I look forward to buying more toys for my shop.thank you
6 days before shipping. Plus shipping. For two quart cans of seam sealer. Wow I could have used elmers glue. This sucks I wont buy from these turds agin.
Our order confirmations state that orders will ship between 2 and 5 days after confirmation This order shipped on day. 4 We have been forced by government regulations and safety concerns to change our processes, and unfortunately it makes it slower work for our team. We are pleased to report that our process changes have kept our teammates safe and working! Candy
Worst experience ever! Maybe this is the way I can finally reach this company! To start, on December 28th I had placed an order for a powder coating gun and an air regulator. When I checked my confirmation, only the gun was on the order and that's the only thing they charged me for. Never got another email saying anything wasn't in stock. So I thought I just forgot to add it to my cart. I didn't receive it in mail, nor pay for it so it wasn't an issue. I went to the store that same day and bought a regulator. A whole 2 weeks after my powder gun arrived, I noticed they charged my account for the air regulator on January 12th. I emailed them right away and told them the story. No one responded. I called 3 times that day, sat on the phone for 10 min each time waiting on someone to pick up. No one did. I tried calling everyday…. Now today is January 26th! I've sent them 4 long emails, called everyday, and not willing to help me. And ontop of everything, I've used this gun 4 times so far and it broke out of my control. It's a cheap piece of crap that you pay a ton for. This company is a scam, takes your money without you knowing and not even shipping it, not that I need it anymore. And takes you a MONTH to get a response, which I have to get. So im hoping this will reach the right person
Hello Makenna,
Thank you for reaching out. We apologise for any inconvenience and see that an agent has responded to your emails and the air regulator was cancelled off your order. If you did not receive their response please check your spam/junk folder as sometimes our emails can accidentally get sorted by the email provider.
We are sorry for any confusion as the air regulator is present on both the sales order confirmation and the online order we received however at the time of the order the air regulator went on backorder which is why it did not ship right away with the powder gun.
Additionally, we are so sorry however, the earliest email message we have from the email address on your order dates 1/19 - if you sent a previous email under a different email address please let us know so we can further investigate the miscommunication.
We thank you for taking the time to submit your feedback. For further assistance regarding the errors with the powder coating gun please respond to our agent's email.
Thank you
I'd have given zero stars if it were an option. Of course had I checked the reviews prior to placing an order I might have steered clear. Don't make the mistake I made, I trusted the guaranteed delivery date of ordered within the next__hours. FALSE! LIES! UNTRUTHS!
Spent 2 days, 3 emails and 3 phone calls just trying to get someone from LeastWood to confirm when my order would be shipped. Turns out it's shipping after the company had promised it would be delivered? Very convenient that when asked them to cancel my order, "it's released to shipping" was the excuse why they couldn't. Released to shipping? Yet you won't see it until middle of next week? I had no idea USPS was using mules to move packages. But hey, when we pressed they said they'd give us 15% off next order! NEXT ORDER? Ohhhh Hell no! There won't be a next order there will however be a rapid return!
Great instructional videos, TERRIBLE PRODUCT AND CUSTOMER SERVICE!
Hello Jeff,
I would first like to thank you for providing us with your honest feedback. The shipping dates that can be found on the product pages on our websites are not guaranteed delivery dates. They are estimates and are labeled with the phrase "as soon as." I apologize for any and all confusion this may have caused you. Your order was placed on 11/28. The website did provide you with a notice that your order was on hold for review with our security software and suggested that you contact us with any questions regarding this hold. After your order was reviewed it was released from hold. This took place on 12/1. There is also a notice on the Eastwood website that does detail that all orders are not able to be canceled or changed once placed. We do offer a knowledge article on our website detailing our shipping methods, informing our customers that shipping via FedEx-Home does take 4-8 business days. According to your tracking, your order was delivered on 12/5. This is within the estimated shipping time for FedEx-Home deliveries. I apologize again for any inconvenience this may have caused you. At this time I do not see any contact regarding a return or the use of the future discount. Please let me know if you would like assistance with setting up the return or if you would like us to email out the 15% off coupon code offer again. I am more than happy to do everything I can to make this right for you.
Thank you
HOLY CRAP, I have never had such troubles trying to purchase from a company. They are scripted teleprompter readers and nothing more. Talked with Angela in "customer service" (for lack of a better term) and she was NO HELP. Trying to PAY them and they act like they don't want my money! DO NOT BUY FROM THIS COMPANY! Can you imagine if they treat you like AFTER they get your money?
After listening to this entire conversation, there was a misunderstanding from both parties. Peter asked about financing through his bank, which does not involve us and Angela was explaining the financing option we have through a 3rd party. It's unfortunate but misunderstandings do happen. We will work to do a better job ensuring that our team seeks first to understand the question. Tim-Director, Customer Experience
I was extremely enthusiastic about this company based on the many helpful DIY videos they've posted and the nice assortment of products they offer, specifically their auto painting tools and materials. But, when a part of my first order was damaged in shipment and I had to begin to deal with their customer service department my opinion of this company has quickly plummeted. After calling more than five times and waiting more than two weeks after the original shipment date, I've yet to receive any more of the items I've paid for, more than $250 of products. When I asked their customer service if they could expedite the missing items, I was rudely told by the obviously miserable service rep that they absolutely do NOT expedite shipment. It's ironic how that was the one thing these people could tell me with certainty. I'm now trying to cancel the rest of my order and intend never to do business with them again. I would recommend to anyone considering buying from Eastwood that they go elsewhere.
Their customer service is like no existing! It takes for ever to get a reply and they don't wan't to accept that they has made an error.
It you can find the item somewhere else - buy it!
Hello,
Thank you for reaching out to Eastwood.
We completely apologize that you have had a bad experience with regards to our products. We are truly sorry for any inconvenience you have incurred. Please do not hesitate to reply to this message, message us privately or you can give us a call at 1-800-343-9353. We will be more than happy to assist you in any way possible.
They had the tools I needed at a great price, and quality, and I got them fast. Easy to use site with a lot of choices for most any budget.
Ordering was easy and quick good price on the items I ordered good verify of products to choose from also liked that I received my products in a few days
Worst company I have ever felt with company tried to get me to order 2 times and get double charged never got my product and horrible system that deals with billing kept flagging my card even though I use it all the time same information and then the said they could order the product again but I'd be charged again can't express the discontent with this company use TCP or anything else instead
Hello Kalei, After reviewing I do see that your order was stopped by our security software. You were not billing twice. That is an authorization on your card to verify that funds are available. We use a software to protect our customers from unauthorized use.
They have VERY VERY BAD Customer Service, They do not LISTEN, and TALK DOWN to the CUSTOMER. When they would not listen or work with me I had the shipment re -routed back to them. They got angry and charged me for shipping. This is CREDIT CARD FRAUD, The item was never received Their POOR LOGISTICS is not my problem! I'm filing a FRAUD COMPLAINT WITH MY CC Company. THEY DON'T CARE!
As explained to gentleman, shipping charges are not refundable (as stat.ed in our policy document on the website where his order was placed) when there is no problem with the product or delivery. It would be his responsibility to return the merchandise, but he re-routed it. We paid for the return shipping cost and only charged him for the outgoing shipping cost. The merchandise was to arrive within our guidelines. The total cost of shipping both ways was split with Eastwood paying 2/3 and customer paying 1/3. There is no fraudulent transaction here.
Was planning on buying multiple things from this site but a 1.6 ratting stopped me from doing any business with this company. Cindy sure does have a answer for everything may 1 or 2 times do they take full responsibility other then that it's every excuse in the book. THANK YOU EVERYONE FOR YALLS REVIEW STOPPED ME FROM MAKING A BIG MISTAKE
Hello Renee,
I am sorry to hear that you feel that way and we appreciate your feedback. I do my very best to respond to every review our customers take the time to enter. Very often there are logical reasons for what took place and I do my best to explain the situation and offer further assistance. I apologize for every inconvenience and offer to make things right. Yes, our reviews on Sitejabber are not good, but we do have a 4.2-star rating on Google, as well as a 4.2-star rating on Facebook, 83% satisfaction on customer surveys, and a 93% seller rating on Amazon. We also have industry-leading warranties and return policies; in addition to being known world-wide for our DIY videos and content. Again, I thank you for providing us with your honest feedback. Please let me know if I can do anything else for you.
So I have ordered a package deal for epoxy primer with sanders and roller kit. So it's been two months and have been told rollers were on back order. Received rollers finally today 6/6/21. Nothing else. Product looks great on line but if you can't supply your customers what's the point and please don't give me excuses like COVID or shipper is over booked. When coming to complete a transaction my part was done and Eastwood your end hasn't. So in short. They may have been in business for 30years, so it's time to hire people who do there job. Would I recommend! How if I can never try the product. Two months behind on my project and extremely unsatisfied. Should get product for free at this point. If this had been a contract on my part I'd have to pay the customer for the long long long long long delays. Consumers beware! Check reviews before purchasing. I didn't read any and now I regret it. I will post my experiences on other website and post so no one else has to endure such failures and excuses. There are none!
Unsatisfied Customer
Everett Trinidad CA
Their system thought my shipping address was incorrect so the their system just used an address from a previous without anyone checking out the issue. Customer service guy said it is what it is.
Hello First,
I do apologize for the error in your address. I will look into this and make sure the issue is resolved. If you would like to give us a call at 1-800-343-9353 we can make sure that the address that is no longer valid is removed from your account completely. Thank you!
I would give a zero star if they allowed me to. I ordered from Eastwood on April 1st with a promise to get my product by April 5th. On April 6th I emailed and Customer Service (a day later) said that I didn't have an order. (I forwarded them the confirmation email), then they said that the address was wrong..."you mean the same address other material was just ordered to from your site?"... They said they would get it shipped out. April 13th I still had not received a shipping confirmation. So I called... BIG mistake. Their customer service team could care less if they make a mistake. My order was still in processing. About 45 minutes later I received NO apology, NO reason for the order not being shipped and I was not allowed to speak to a manager. Though the manager did promise it would be shipped out that day after I told them the least they could do was get it out that day (they wanted to wait another 2 days). Well it has been two days and I still don't have a shipping confirmation. So their promises are also false. Well folks an apology goes a long way, as does trying to make your mistake right. You have done neither. It is April 14th with no hope of getting my material I have already paid for...
Hello Dawnellle, I apologize for the delay in responding. I do see here that your order was stuck in our system and did not transfer over. I see that we worked on it and got it out to you. I know that it was not in the time frame you expected and we missed the mark on that. I do apologize. I will review your interactions with us to make sure this does not happen in the future.
Overview
Eastwood has a rating of 2.4 stars from 168 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eastwood most frequently mention customer service, next day and credit card. Eastwood ranks 486th among Auto Accessories sites.
Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of
Offering solutions which combines our 4,000+ unique products with the know-how to “Do The Job Right”
In-house product design, development and testing with a strong track record of high-quality, innovative products
Used and trusted by top builders to beginners
Order anytime online, by phone, catalog or in our retail stores
Expert DIY advice and instruction via phone (866-759-2131), email, and our solutions
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products
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- Pottstown, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for reaching out to Eastwood.
We completely apologize that you have had a bad experience with regards to our products. We are truly sorry for any inconvenience you have incurred. Please do not hesitate to reply to this message, message us privately or you can give us a call at 1-800-343-9353. We will be more than happy to assist you in any way possible.