• Dylan Queen UK

Overview

Dylan Queen UK has a rating of 2.5 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dylan Queen UK most frequently mention customer service, prom dress, and poor quality problems. Dylan Queen UK ranks 27th among Wedding Dresses sites.

  • Service
    193
  • Value
    192
  • Shipping
    188
  • Returns
    172
  • Quality
    184
101
See all photos

What reviewers want you to know

Positive highlights

  • Thank you to the customer service who answered every concern I had!
  • I bought my prom dress from this company and am extremely pleased with it.

Critical highlights

  • Now I am not attending my prom due to the horrible customer service that Dylan Queen have.
  • I bought a wedding dress, but they sent something completely different, very poor quality, horrible!
How would you rate Dylan Queen UK?
Top Positive Review

“Gorgeous dress”

Melissa B.
5/14/23

So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x

Top Critical Review

“They rip you off...”

Sandra B.
7/27/22

I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few hours (maybe 3 at the most) I decided the dress would be too hot for an outside wedding. I emailed DylanQueen and canceled my order. I received an email saying I would only get shipping cost and 80% of dress cost refunded. Ridiculous!

Reviews (622)

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Reviews that mention popular keywords

dylan queen (98) customer service (131) wedding dress (36) trading standards (20) prom dress (61) credit card (26)
Thumbnail of user melissabailey366
1 review
0 helpful votes
May 14th, 2023

So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x

Thumbnail of user michelleb240
1 review
10 helpful votes
January 18th, 2017

I have just received my wedding dress, and was really worried because of the reviews I read AFTER I'd ordered. I can honestly saw it is the most beautiful thing I have ever seen. It's exactly as it is in the picture (if not better), and it fits just perfect. I really can't wait until August for my wedding to wear this gorgeous dress. Thank you Dylanqueen. I would recommend you anytime.

Thumbnail of user julieh88
1 review
19 helpful votes
December 24th, 2015

I had a good experience regarding the customer and delivery service.
Price is very reasonable and thank you for the special offer.
The shape of the dress I've got is flattering, particularly with the slit up the left side. It is tailored for my exact fit as I wanted.
It is both elegant and sophisticated and good to cover self conscious tummies too.The material is relatively comfortable and it has the perfect length and color for me.
Will buy again soon!

Thumbnail of user kareng82
3 reviews
14 helpful votes
January 9th, 2016

I purchased one maxi dress and a formal one and both at a reasonable price.
There is a big variety of colours and many available sizes, so I was able to find exactly what I like and what it fits me. I ordered from similar sites in the past, but I remained unsatisfied because I didn't receive what I paid for. The dresses at DylanQueen has vivid colours, good quality and they are real handmades! Most important the delivery was totally fast and live support helped me very much with all my questions! Therefore, I definitely recommend you to order from DylanQueen! :)

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Thumbnail of user blanches2
1 review
11 helpful votes
March 1st, 2015

Dress is of very good quality.The site is easy to navigate, easy to find what you are looking for.The shipping was super fast got here before the expected delivery date. Didn't have to contact customer service so I can't comment on that. Very prompt communications. Five stars, will shop at dress-market again. The dress is absolutely beautiful! The measurements are exactly as stated in the size chart! The quality is far beyond my expectations. This dress is lovely and flattering!

Thumbnail of user maliyaw
1 review
0 helpful votes
December 2nd, 2014

Today I receive the dress, when I open the package, I am amazing, the dress is suitable for my size and I like the design and color. It is made very well and is absolutly gorgeous. So happy, and i will come back soon!

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Thumbnail of user juditha8
1 review
1 helpful vote
March 25th, 2015

Product looks great! I am completely satisfied with the dress I ordered, absolutely love it! Not only was it on sale, but the dress was tailored to my measurements with accuracy. I am used to buying clothes on line following size charts, so I was pleasantly surprised. The delivery time was exact and with no delays. 5 STARS!

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Thumbnail of user mattreg
1 review
2 helpful votes
October 13th, 2014

The dress is high quality, better than most I saw in the stores. Beading is beautiful, perfect color, looks just like the picture. It did not fit me perfectly so my mom had to do some alterations, but overall I am very happy with it. I would buy from here again :) My dress was ordered custom fit, and fit it did! The timeliness, the quality of material, and the workmanship all exceeded my expectations. The price is incomparable! Thanks to Dylanqueen UK, my day was perfect!

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Thumbnail of user mackayl
1 review
12 helpful votes
January 7th, 2015

Absolutely love my dress. Fit me perfect. Its so pretty and I'm so thankful for you offing such a reasonable deal. I would recommend Dylanqueen to my friends!

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Thumbnail of user annc39
1 review
0 helpful votes
March 20th, 2015

I really happy with my blue dress which buy at Dylanqueen. The dress take me 135$, and i love the design of the dress. Besides, customer service gives some good idea for me to make sure the size. And the customer service call me with some details, and i am so moved. Always, thanks for Dylanqueen. Recommend to my friend and women.

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Thumbnail of user cassieb7
1 review
1 helpful vote
April 9th, 2015

This year, two piece prom dresses are very popular. I find the dress i really want at Dylanqueen. The piece dress with tulle fabric, and pink color. I can show my sexy body with the sexy design. The importance that i save 5$ with a coupon which i get from kind customer service. The company is trustworthy and the dress has best quality. I hope to order another one for my sister

Thumbnail of user zoeyg1
2 reviews
0 helpful votes
March 19th, 2015

When I first looked at reviews of this site online, I was sort of skeptical about buying a dress from them. However, I purchased one anyway and was very pleased with what I received! The dress came on time and looked fantastic. Thanks Dylan Queen!

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Thumbnail of user rubyj9
1 review
1 helpful vote
December 15th, 2014

Great prices and great selection. Really I try many shopping site but I don't find like the services and the quality is perfect also they have quick shipping free. Nice to visit Dylanqueen UK. Fantastic quality long satin chiffon evening dress, arrived on time, very well priced, will use them again.

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Thumbnail of user mariam121
1 review
0 helpful votes
January 30th, 2015

Fabulous service... Will be shopping with
Dylanqueen.co.uk a lot more in the near future and will let friends and family know about this web site Thank you again

Thumbnail of user susand35
2 reviews
0 helpful votes
March 21st, 2015

Initially I was a little hesitant to place orders. This is because, all the dresses that they offer have a low price. But after doing a live chat on the website and read reviews, I tried to order one. WOW,, dress comes with good quality and materials. In addition, the overall look is very amazing, and I cannot wait to wear it. I recommend it 100%, and I will make another order when I need special clothes.

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Thumbnail of user amys77
1 review
3 helpful votes
February 3rd, 2015

I purchased this dress for my daughter's wedding, and it looked exactly as shown on the pics. I ordered a size bigger than usually but I guess I should have just gone with my regular one, great quality.

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Thumbnail of user jennyb23
1 review
0 helpful votes
March 1st, 2015

I found the dress to be an exact fit, following the sizing chart. The checkout process on their website is streamlined and fast. Shipping was surprisingly quick and am satisfied with my purchase. It is beautiful with attractive design and reliable quality. I love its natural waist. It's chic on me.

Thumbnail of user alexb83
1 review
0 helpful votes
July 9th, 2014

Really liked the quality of the dress. Wish it took less time to ship to us. Website says they add just a little to hem for high heels, but my daughter was wearing very high heels and the dress dragged on the ground. We did not have time to get it altered before the prom. Thank you to the customer service who answered every concern I had!

Thumbnail of user sanskritas
1 review
0 helpful votes
March 13th, 2015

DylanQueen is the best website for clothing online shopping.The products are authentic and well described. Delivery mostly takes place much earlier than the estimated delivery-date.The exchange and returns policy is very user-friendly.The best thing is, frequent product status mails at every stage of order, order placed, dispatch, delivery (even if the product is delivered in 24 hours). Highly recommended :)

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Thumbnail of user nitins3
5 reviews
10 helpful votes
March 26th, 2015

My girlfriend has been looking out to buy some good quality dresses and when I came across this online store, I was glad, that I could order something which she would like. The dress was delivered on time and the fit was perfect. It was worth the money spent and the transaction happened very smooth.
I believe this is a good place to fashionable, trendy party wear.

Thumbnail of user bllucew
1 review
7 helpful votes
November 3rd, 2014

The first time i order from this website, I liked the dress and it was as I saw in the picture also the size was great. The most important that the guys are so nice, Thunder, Will come back next time.

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Thumbnail of user sarag31
2 reviews
0 helpful votes
April 21st, 2015

DylanQueen has exquisite dresses. I had to purchase a bridesmaid dress for my best friend's wedding and decided to look online when i came across DylanQueen. I have no regrets purchasing from this site. The customer service was great and also the dress was delivered on time. I love this dress, it is exactly the same as on my computer screen. Thanks guys.

Thumbnail of user rebeccae15
1 review
4 helpful votes
January 14th, 2015

My dress order number is D************** I'm So HAPPY with the look and quality! I am extremely pleased that my dress came earlier than expected. The look is exactly the same as in the picture. Everything is absolutely perfect, the dress is made so well, the lines are clean and straight, the veil is wonderful, the gloves are nice, the petticoat matches the dress excellent, the material of the dress is thick like is shown on website. The delivery was very fast and reliable. Only the wedding dress packaging could have been better.

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Thumbnail of user tinabellab
1 review
1 helpful vote
December 8th, 2014

I have ordered a A-Line Strapless Sweetheart Neck Dropped Sweep Train Lace Wedding Dresses. Dylanqueen UK is a serious site, their quality is amazing, the delivery is on time and they respond immediately. Purchase experience was very pleasure, items arrived in post well packaged and on time. I will still purchasing from them.

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Thumbnail of user lizardid
2 reviews
6 helpful votes
January 20th, 2015

I bought a dress from dylanqueen and i really love it! Excellent Shopping Experience, thank you!

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From the business

http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money

Company Representative

Thumbnail of user dylanq1
dylan q.

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