Dwolla

Working with Dwolla has been one of the most frustrating and disappointing experiences I've ever had with a service provider. After nearly three months of onboarding, jumping through their compliance hoops, and investing over $1,000 directly into Dwolla fees, I also spent more than $10,000 paying my development team to integrate our software with their API. Everything seemed to be going as planned—until, without any warning or explanation, Dwolla completely stopped communicating with us. Emails, follow-ups, support tickets—all ignored. We were left in the dark with a partially built platform, thousands of dollars lost, and zero clarity on why they abruptly ghosted us. Not only was this unprofessional and unethical, but it also created a massive financial and operational setback for my business. There was no transparency, no support, and no respect shown to us as a client. If you're a startup or small business considering Dwolla for payment infrastructure: proceed with extreme caution or better yet, look elsewhere. There are other platforms out there that actually value their customers and won't disappear on you without a word.

Horrible company to deal with. Signed up with them, sent tons of personal and professional information, copies of drivers licenses, bank statements, FEIN info, etc. After running a successful multimillion business with great relations with our merchant account, we wanted to explore this option. To date, weeks later, nothing at all. I get marketing emails, but nothing more. Really, really shady - we have closed two bank accounts because of it and recommend AGAINST using this service. Too new, too soon.

Total waste of time. Support is a joke. They request a ton of information and never explain why. If you ask, they suspend your account and refuse to help.

Don't bother. It's too bad because the service would be helpful, but they are not doing it right.

We fought with our previous payment integration for about 6 months before we had decided to look for a new provider. We knew we needed to figure out an alternative. We didn't consider building our own integration with a bank because I'm a big believer in sticking with your core competency and partner with people that are much better at the things than I am... for us, that was Dwolla.

I used Dwolla because I have GoDaddy Bookkeeping and it appeared to be a simple way to accept checks from clients. I've only had 3 client use it in the last 4-5 years. The 3rd one accepted and processed the payment. I withdrew it to my bank. Well, it never showed up in my bank. I found 2 emails and sent emails to both of them without a reply. I also found 2 phone numbers where you can leave messages that no one ever replies to.

Beware this is not a legit company!

They made an error -- told me funds were available from my client and then when I tried to withdraw it they told me the client's payment did not go through as authorized, to both my and my client's disbelief-- and then charged ME for trying the withdraw the funds they said were available. And then! They cut me off from customer support and shut down my account so I could not investigate them! They are criminals and utterly unprofessional. They should be shut DOWN. Do NOT fall into this trap!

The problem started when i started to fund my account. After wasting my time with requesting driver license, bank statements and lots of time wasting security team suspended my account.

I have not done any transactions with the account yet.

The reason stated is that i tried to fund my account with large fund. I made their job easier and i cancel the transfer of fund since they could not come up with a legally acceptable way for their behavior.

My impression is: it is kids operation, they are not ready for doing real business unless for kids.

Clumsy, small minded, useless and unreliable.

I work as a contractor for a nationwide handyman service. The service pays via dwolla and initiates the payment either the day of or the day after a job is complete. It typically take Dwolla three to four days to process the payment and credit it to my account. Then another day or two to process the request to transfer the funds to my bank account. All told, about a full week to get a payment from my employer to my bank. Square Cash and Paypal are almost always next-day. Avoid Dwolla if time is of the essence.

After six months of development on a project, and in moving my application to their production environment, my application to move to the production API was rejected and my account was suspended without explanation or warning. Support responded to my inquiry by explaining that they reject sole proprietorships, and they proceeded to up-sell their $2k/month plan, when the pay-as-you-go plan was the incentive as a single developer to build the product in the first place.

I normally do business with a vendor all the time but every once in a while they mess up and lose my order. I submit a claim on the second time I have to email where my order is. Dwolla sends me a nice emails saying "at this time, unfortunately you have filed 2 claims with this vendor and you continue to do business with them so we cant help you"

NO WHERE IN THEIR POLICIES does it say you have a certain amount of claims you can file. I DIDNT EVEN GET A WARNING WHICH WOULD HAVE BEEN NICE.

Let me tell you about this company. I wouldnt DO any business with this company. I had submitted my paperwork for my VAPE business 3 months ago. NEVER got an email, nothing. I go to login and its asking for more paperwortk. Submitted it. Then they asked me to SUBMIT my drivers license, which was BS as it has nothing to do with my business. I could have been an employee working on behalf of the company.

Anyways, lets get on with it. They told me they needed the paperwork and didnt say anything about my website. Nothing; well they told me after i uploaded PERSONAL information, IRS paperwork, they said we are going to look over account. The said they didnt want to approve me because I sold CBD products. WHAT? Ok then, what about Hemp iced tea? Do you block that? Or hemp backpacks? Hemp clothing or cotton? So I took it down and emailed them to tell them I removed it. I get an email saying my account status has changed. To my confusion and despair I logged in and im suspended? I email them and they said basically we do not want to do business with you.