Dunelm

Placed an order with worldstores for a duvet set on the 9/9/17. Emailed after a few weeks as nothing came, and the delivery couriers said they had never received the parcel. Tried to contact their customer services numerous times but could never get an aswer. Finally got through on the 28/9 and got the item re ordered because apparently it had been lost in transit. The lady said it would be 3-5 days. Then on the 6th day I received a text, saying not to wait in as my order would not be coming and they would call me tomorrow. Had no explanation why and contact from them since. It is now the 4/10 and been nearly 4 weeks since I placed the first order. Now trying to get hold of them for a refund and cannot get through again. Been on hold for hour! NEVER PLACE AN ORDER THROUGH THIS COMPANY!

Just an update on my shambolic experience with Worldstores. Today I have received 2 emails. One saying that my items have been dispatched and another saying that they don't know where the goods are and don't even know if they had them in the first place. This is nearly one week on from original shambles and they still have my money:(
PLEASE PLEASE PLEASE don't use this company,

Just an update on Worldstores debacle. Still no goods, still have my money, lots of lies and contradictions, asked for my money back, which apparently tales 3-5 working days. This company are so unbelievable that I am beginning to question our consumer protection laws.

Visco Memory Magic 2000 Mattress Double

When isn't named day delivery named day - when it's from worldstores!

Ordered a mattress for named day delivery today. Tracker says it is at the Hull collection depot. Managed to find a contact number for trhe courier and called them. They say the mattress will not be delivered until after the new year.

Have been on hold with the very difficult to find worldstores number for nearly 45 minutes now!

Why bother letting me choose a named delivery day when you have no intention of keeping to it.

Finally got through to a very uncaring person and have cancelled the order and requested a refund.

Am not impressed with their service and will not use them again. Will also spread the word that your delivery times do not match your promises.

I wish there was someway they could compensate me for my wasted day...

Very bad customer service. I ordered a bench with didn't arrived on time and I had to call several times to get the product to be delivered. When it finally arrived there were missing parts that I called the cust service team and they offered 2 options: buy myself the missing parts and send the invoice or wait 15days for the parts to be delivered. I choose to buy the parts myself and after I sent the invoice the cust service team replied that they are not responsible for any extra bills. Completely dissapointed on the service and product quality.

Dunelm don't care about customers
Ordered a large item for delivery today.
Just chased as item not showing on DHL, oh we have a problem. Check back in a few days!
Taken the day off work at my expense, their answer is to cancel the order.

GREAT CUSTOMER SERVICE

Totally useless and pathetic customer service. Delivery never happens. There is just one man working in customer service. I called and spoke to same person. Excuses from them "it is on the van to you" probably was somewhere on the north pole. "Delivery was refused". Rubbish no one turned up on my door steps. "Can i rescheduled it for tomorrow" cant be done as it past the cut off point. AVOID! AVOID! AVOID! IT LIKE THE PLAGUE ORDERING FROM THIS ONLINE STORE. SEE REVIEW https://www.glassdoor.co.uk/Reviews/WorldStores-Reviews-E*******.htm.YOU CAN EMAIL THIS GUY '*******@worldstores.co.uk'. I am sure he will help you.

THINK TWICE BEFORE YOU ORDER FROM THIS COMPANY - Ordered & paid for 2 items both for next day delivery, same courier company used as noted on the tracking link but only 1 arrived, delivery driver had 1 item only on dispatch note. Several phone calls left on hold to their premium rate number and emails sent which have not been replied to - customer service - WHAT customer service? - happy to take your money but not supply all the goods. If our company treated customers this would we would not be employed for very long! I wish I had read all the reviews before I placed my order.

Placed an order for three pieces, two mattresses and one bed. Waited in on scheduled delivery day - no show. Over the following week I spent £32 on calls (mainly on hold) trying to find out where my goods were. Total waste of time, new arrangements were made day after day and not honoured. I had taken the week off work to have new floors laid on ground floor so delivery of the beds on the Monday was important before work commenced midweek. I had to cancel the floor laying to accommodate new delivery dates which were not fulfilled. They finally arrived the following Monday, a week late, requiring me to take a further day off. My daily online complaints finally generated a totally inadequate 'apology' on the Saturday. My formal written complaints subsequently have been totally ignored and not even acknowledged. It is now six weeks and not a word from them. World Stores obviously rely on the average aggrieved customer such as myself just giving up in the end. What else can we do, it is not worth suing, the frustration and anger only takes over your life so one just has to put it down to the modern way of business and move on. God help anyone else who tries to do business with this firm. Unfortunately I did not research this firm prior to placing my order or I would have seen that there are many, many more suffered the same fate as myself. They appear to have so much business that Customer Service has been deemed as superfluous to THEIR needs.

So having posted a bad review of earlier today and tweeted it this is the reply they immediately tweeted and still no sign of my delivery or customer service:

"@*******@*******@sitejabber automated response tweet! Becca loves a copy and paste pal! #worldstoreuk #donotbuy"

Says it all really. They obviously have a petulant 5 year old in charge of customer service. But proof of their attitude. Avoid and share. I am sending this stuff to trading standards as clear evidence of their behaviour.

So I order a bed and a mattress. Delivery in 7days the website says. I call the next to change from Kingsize to Double... the operator tells me it'll be delivered in the same time frame.

1 day before, I get an email telling me that they have severe delays and cant tell when it will be delivered...

I wouldnt recommend this site to anybody who wants some form customer service or logic... why not just advertise. We are dropshippers, middemen, we have no stock and cant tell you when anything will be delivered because we are literally not in control!

I was supposed to move in the same day as the bed arriving!

We bought a bed frame and mattress and in less than 6 months the slats had warped (massively) and the mattress had a huge indentation in it. The quality of both bed and mattress is rubbish and, for a bit more money, we bought a really great mattress from Loaf and far superior bed frame from IKEA.

In addition to a poor quality product, the service is honestly amongst the absolute worst I've ever dealt with. I sent more than 20(!) emails over a period of more than a month chasing people and trying to find out what was happening with my complaint. They often take a week to respond (if you remind them every couple of days). Eventually I called World Stores but you have to wait on hold for a long time and then someone just tells you someone else will get back to you. But no one does. They won't transfer to you a manager and they won't let you wait on hold until one is available. If you ask them to, they threaten to terminate the call (this actually appears to be policy).

Eventually World Stores agreed to replace the slats and refund me for the mattress. After more than 15 phone calls over the past two weeks, I've received neither.

I dealt with Emma Mitchel, Zoe Longhurst, and a manager called Ray Jordan (amongst others).

Save yourself the hassle and spend a bit more money on something that will last more than 6 months.

Ordered good for next day delivery on Thursday, Received email saying goods would be delivered on the Thursday pm. NO SHOW! Emailed Customer services in evening. Friday received email goods would be delivered pm. AGAIN NO SHOW. Today Monday received email goods will be delivered today approx. Midday WOT A SURPRISE NO BLOODY SHOW. Order now been cancelled and wont be ordering again from this cowboy outfit. How the hell they can put on order tracking that the item has been dispatched by courier on the Wednesday with a dispatch number is beyond me. There was no hesitation in them cancelling my order, which make me think that the goods have not even been dispatched yet!

My sofa arrived damaged and spent a week trying to get through to after sales spending many hours on phone trying to make contact. Also they recommend to email and then they don't reply. 2weeks later I got a replacement and then had to argue for the courier to take the damaged one away. AVOID THIS COMPANY

I ordered chairs from this company on 1st September and they sent chairs with wrong colour legs. I contacted them and very quickly they apologised and said they'd replace. 3 weeks later I still have no replacement but have been lied to several times about the replacements being on the way. After dozens of phone calls and more than 20 emails I have decided to contact their suppliers direct. They were very helpful and told me categorically that they never ever received a replacement request from Worldstores! I challenged them and have not had satisfactory answers. Fortunately their suppliers are more sensible and have sent the legs to me themselves, hopefully this time they'll be the right ones. Apart from all of the inconvenience of having to deal with this mess up by Worldstores, we have been unable to use our meeting room since the 1st of September because when I ordered them I was told that they were in stock and would arrive the next day. They didn't it was a few days, but that seems inconsequential now! So I threw the old chairs out and awaited the new ones. 3 weeks later and still waiting!

My advice would be to steer clear of this company. It kinda feels like a fake company who don't really have anything to sell, and when they mess up just don't handle it properly. If they get it wrong you will wait weeks and weeks to get a replacement, which is ridiculous given that a new customer will get a next day delivery of the items they are supposed to be replacing for you.

I have dealt with poor customer service before but this company take the award for the most ridiculous and the most challenging.