Dunelm

Worldstores are pathetic incompetent liars. Avoid them like the plague.

I ordered a shed from their website on 18 April. On the website it said 1-2 weeks delivery. I had not heard anything about a delivery date and it was getting close to the two week point, so I sent them a message. They replied defensively saying it was not yet two weeks. I wrote back and said I needed the shed urgently and if it was not delivered by 4 May (2 weeks and 2 days after I ordered) I would escalate my complaint.

So they did deliver it on 4 May, but they did not include a door! When I complained, they asked for photographic evidence. So I sent them two photos of the doorless shed. I have e-mailed them several more times and got bland useless replies. It is now 11 May and I still have no door.

These people are useless -- do not waste your money on them.

Waited over three weeks, when i contacted them to enquire when it would arrive was told it was no longer in stock and they didn't know when it would be available. Asked for a refund and processed a paypal dispute due to non-receipt of goods. Was told i should be refunded within 48 hours. Now being told they won't refund me unless i cancel the dispute on PayPal. If i cancel the dispute and they don't refund me i can reopen the dispute! I'm so angry and feel like they are trying to manipulate the situation so they can steal from me! Don't trust this company at all.

Having been promised deliver of a bed and mattress I only received the mattress. This was despite all email communications referring to both items. A call to the firm meant a 1/2hour hold on the phone to be told that I could not speak to anyone to resolve this issue but the call handler would refer it to someone who would call me back. I have received no call call and on phoning them again was put on hold and the call dropped. I have called at all times of day and you always get the same message to hold as they are experiencing high call volumes. This seems to a poor organisation badly resourced and poorly staffed and I certainly would not recommend them to anyone.

These people accept an order DEPENDANT on an agreed delivery date, confirm that agreed delivery date in an email, change the delivery date when contacted because of no delivery and then refer to their terms and conditions which say that they do not guarantee delivery! (As if we would place an order with no idea whatsoever of the delivery date?!). They accept payment for the goods but fail to keep their side of the bargain. Further, despite numerous emails requesting information about delivery of the order they fail to respond to them. This is tantamount to fraud. Taking money under false pretences.

The worst quality products I have ever purchased and the worst customer service, poor return service, poor customer service. Stayed in all day for a courier to pick up a return. No one appeared. Phoned up and was told courier could not collect as the road I live on was closed. Lies lies lies. I wonder how anyone managed to drop off or collect their children from school that day if the road was closed, oh wait the could because it was a blatant lie. I am so annoyed about this

Ordered a sofa from these people on the proviso that it would be delivered on the following Tuesday. Tuesday came and no delivery apparently there was a problem and they only had 1 part of the sofa was advised delivery would now be on Saturday. Saturday came still no delivery so rang them again to be told that delivery hadn't been booked in and that they could deliver on Tuesday. Well today is Tuesday I have just spoken to them on the phone and surprise surprise yet more excuses told them not to bother rearranging delivery just to cancel the order and arrange a refund. Was told this could take 3-5 working days well I'm not holding my breath. AVOID this company at all costs just a bunch of useless idiots. Gaz, neath south wales

I've been to this store a few times in the past, staff have always seemed pleasant. Although went in earlier today, enquiring about mattress toppers. Unfortunately a staff member was extremely rude, when asked a question about one of the toppers. I asked to speak to the manager and she said she is the manager. This was untrue as when I got to the tills, I was advised she is a supervisor. Even so this woman was extremely rude and unpleasant to deal with. She is in the wrong job. She smirked when she said she was yhe manager. I think her name was Abi! But could of been a fake name. Il not ever use the Rochdale Dunelm again, because if this is who they have as a supervisor they need to look again.

Very bad company I will never shop there again! Dreadful customer service and return policy. Not to mention that the products have cheap feeling as well.

I ordered these lights and they were advertised at a great price. Placed the order and they took my payment. In the mean time had electrical work done and ordered aditional fittting. Then worldstores contact me beware they use the same guy called prewah who says "really sorry price was wrong therefore cancelling your order". Called customer services useless just pointed out terms and conditions. No compensation, no lights. Avoid you would be better of ordering off ebay or amazon trust me.

Ordered 2 beds and mattresses from BedStoreWorld and MattressWorld respectively. Paid £20 for the items to be delivered 2 days later and the order was confirmed. Took the day off an waited in all day and no item arrived and no contact made to say it would not arrive.

Contacted them to be told it would be another week and a discount could not even be discussed until the order was complete. I said that is too late and cancelled the order.

Avoid these cowboys.

If zero stars were possible, I would use it.
I ordered a door from Worldstores, and twice I had confirmed delivery dates that were then cancelled - I only found out about this through calling up the night before the deliveries were due and sitting on hold to be told it wasn't coming - nobody was going to bother letting me know.
I had a third delivery date confirmed, this time I had confirmation and dispatch emails the night before and morning of the delivery date. I used a whole day of annual leave only a few days before Christmas to sit at home and wait for the door - and it never arrived. I spoke to them around 5pm and they said it wasn't on the delivery vehicle for that day.
Appalling service and complete and total disregard for the days and hours of my time they wasted.

I placed an order for a frame bed for over £600, I chased and chased. Customer service said they would investigate and phone me back within 3 days, guess what a week later and nearly 1 hours on hold I got through and told me the bed was discontinued and should not have been sold and I would get a refund in 5 to 7 days! No apology no compensation, they had my money for a month and now I wait another week for a refund!

Avoid Avoid Avoid this company do not use!
ORDER WS*******

Contact from Worldstores was good at first to inform me that the items were not in stock but thats were the customer service ends. After nearly 3 months of waiting I asked for a refund, which did not arrive! After numerous phone calls and waiting another 3 weeks I had to contact my Bank to be re-imbursed as Worldstores seemed to have no intention of refunding me. They did however contact me after my Bank had refunded me to leave a voicemail to check my Bank details! No chance l would recommend Worldstores!