DunelmReviews 243

Website looks great, I ordered items, 4. A small pan, 2 wooden Christmas lanterns and a wall decoration. It said 2-3 weeks so that's fine I think. Oh no, 1 wrong item delivered, 1 item broken but useable and 1 item that a 2 year old could have made better. Nails sticking out, uneven so wax poured out, looked like they had used the cheapest wood possible, it was in fact quite dangerous. They clearly are a small company, as the "customer service" (I use the term loosely) agent is the same person, James! My broken items came in an Achica bag, so I contacted them too. Guess what, exactly the say system for complaints, but a different person. So, I wrote back to "Chelsea" offering my utter confusion with the whole situation, and guess who wrote back... YES, James! Utter tripe, do not use this company, extremely substandard goods, poor customer service. On asking for a reduction (I offered photos for the proof of damage) I was told that this was not possible, so I put the crap wooden lantern on my fire. Then I was told that a delivery had been arranged to collect my defective goods. WHEN, WHO, DID YOU ASK ME? Honest, I am still waiting for an item and am getting nowhere. Purchased and paid in good faith, I am awaiting a response from Trading Standards. I wish I had read all the reviews before I parted with my money! Any reputable company would have offered a refund on the damaged goods, but not this lot. I think it is just James and Chelsea in their front room knocking up inferior articles

They have now twice sent me the wrong item. They have no way apparently of contacting their delivery company, despite this being 2016 and everyone having mobile phones. I took 2 days off work, still have wrong item, they can't deliver or collect during week in evenings and won't give me a refund until they get wrong mattress back. So I have a mattress I can't sleep on, no means of getting it back to them and no money to buy a new one. Brilliant! To make matters worse, you can never get through on phones and when you eventually do, they cut you off. Please do not use them I don't want anyone else to have to suffer like I have.

Ordered a divan base and money came out of PayPal account immediately but I did not receive a confirmation order email from Worldstores. Phoned up Worldstores three days later (was 16th in queue) and was told their email system wasn't working, however was reassured by Janet that the order had been placed and would be delivered the next day and I would receive a phone call within an hour of delivery. No delivery... Called Worldstores again at 5pm (tenth in queue this time) and was told by James that there was a problem with the suppliers and that the base wasn't even in stock! No explanation as to why I had been told it was going to be delivered that day and had taken the day off to wait for nothing. Was offered 10% of the base price to go towards another item, however declined as they obviously wouldn't know the truth if it came and bit them on the backside.

I stupidly ignored the feedback I had read prior to ordering about the company, but please go ahead and order if you want to have your day wasted waiting in for non existent items to be delivered.

Hi,

I hardly write reviews unless the service was too bad or too good, this was one of the worst service I ever dealt with.

I have ordered a wardrobe from Worldstore, to be honest it was not my first choice but I got it because it said NEXT DAY delivery. I had to take unpaid day off to wait for it and arrange a paid person to assemble it for me. However, around 3pm I have not received anything. I called them and they said I will not get it until Christmas (Also they can not be sure that will happen). The supplier have a problem, but it is still saying on the website (Next Day Delivery), customer service confirmed they knew about the problem 48h ago but still nothing happens.

I truly believe they are doing this purposely to misleads the customers and then you accept the delay. BE CAREFUL

I have not even received an email about the delay, I knew about it when i called. POOR POOR POOR.

Sumaia Alzaghir

What a waste of my time! Ordered a bed paid extra for Saturday delivery. Order arrived early morning upon inspection the headboard was damaged along with one of the side rails. Followed there instructions of take pictures and email them to us. To cut a long story short. It is finally taken three weeks of numerous phones calls, emails and tweets to get a replacement which arrived last night and to my surprise this too is damaged and to top it off the courier would not take the original one back so now I have two unsuitable beds. Still sleeping with my new mattress on the floor. I am left wondering how long its going to take to get my money back and for them the collect both beds. I have since placed a order elsewhere. Certainly wont be using Worldstores for any of my home products in future. BE WARNED!

So I order a bed and a mattress. Delivery in 7days the website says. I call the next to change from Kingsize to Double... the operator tells me it'll be delivered in the same time frame.

1 day before, I get an email telling me that they have severe delays and cant tell when it will be delivered...

I wouldnt recommend this site to anybody who wants some form customer service or logic... why not just advertise. We are dropshippers, middemen, we have no stock and cant tell you when anything will be delivered because we are literally not in control!

I was supposed to move in the same day as the bed arriving!

Ok if they get the order right and don't get me wrong they are quite capable of getting it right, you would never know how bad they are. If however you are as unfortunate as me to end up with the wrong product, God help you trying to get it changed, they make you jump through hoop after hoop wasting your time asking for photo's measurements, then you get some new customer service person and it starts again. Seriously avoid this company at all costs!

To begin it was good, mattress was delivered on correct date. When we went to move the mattress upstairs realised it ws the wrong one (and a £40 cheaper one).
Called up, 20 mins to get through. I had to send photographs. Duly did so, got a response that they'd contact me to rearrange delivery. No calls, emails to chase, empty apologies and promises. Next day I get a phone call at work to state they will be collecting mattress within an hour, said not to bother as no one home. Called world stores who said they'd also be delivering the new one the next day. Advised again I would be at work nd that they were supposed to call to rearrange not just show up. Also, ridiculous I'd be expected to take two extra days off work after their error!
By this point I had had enough. Advised I simply wanted the bed collecting and a refund issued. They told me in that case I'd have to 'reject the bed' from the couriers. Having already told them I'd be at work and can they not just call the couriers to tell them not to bother even going as no one is there. Apparently theyre unble to contact the couriers even though it was over 30 hours before they were coming out and when the couriers called me the next day to tell me they were on the way they told me that they could well have been contacted by world stores.

The bed was eventually collected 8 days ago and still no refund.
Tip for worldstores email too, don't tell me to have an incredible day when I am clearly livid then send me an automated feedback wanted email. Talk about a wind up...

Just an update on my shambolic experience with Worldstores. Today I have received 2 emails. One saying that my items have been dispatched and another saying that they don't know where the goods are and don't even know if they had them in the first place. This is nearly one week on from original shambles and they still have my money:(
PLEASE PLEASE PLEASE don't use this company,

Just an update on Worldstores debacle. Still no goods, still have my money, lots of lies and contradictions, asked for my money back, which apparently tales 3-5 working days. This company are so unbelievable that I am beginning to question our consumer protection laws.

Ordered and PAID for my sofa on 12th September 2016. I ordered as their website said it was available in one week. What a gullible prat i was to believe anything this company had to say.One week went by and after lots of e-mails to and fro and being offered limp excuses by their customer services i cancelled. I even e-mailed the C. E. O to tell him that they were advertising and taking the money for sofas that were not even in stock.
WORLDSTORES.CO.UK YOU ARE PANTS!
P. S got money back eventually but they even got that wrong as i was shortchanged,
STAY WELL CLEAR OF THESE COWBOYS!

I ordered chairs from this company on 1st September and they sent chairs with wrong colour legs. I contacted them and very quickly they apologised and said they'd replace. 3 weeks later I still have no replacement but have been lied to several times about the replacements being on the way. After dozens of phone calls and more than 20 emails I have decided to contact their suppliers direct. They were very helpful and told me categorically that they never ever received a replacement request from Worldstores! I challenged them and have not had satisfactory answers. Fortunately their suppliers are more sensible and have sent the legs to me themselves, hopefully this time they'll be the right ones. Apart from all of the inconvenience of having to deal with this mess up by Worldstores, we have been unable to use our meeting room since the 1st of September because when I ordered them I was told that they were in stock and would arrive the next day. They didn't it was a few days, but that seems inconsequential now! So I threw the old chairs out and awaited the new ones. 3 weeks later and still waiting!

My advice would be to steer clear of this company. It kinda feels like a fake company who don't really have anything to sell, and when they mess up just don't handle it properly. If they get it wrong you will wait weeks and weeks to get a replacement, which is ridiculous given that a new customer will get a next day delivery of the items they are supposed to be replacing for you.

I have dealt with poor customer service before but this company take the award for the most ridiculous and the most challenging.

Website advertises one day delivery it took over a week for mattresses to arrive on three separate orders on three separate dates and only after having to chase it personally with the Courrier company.

Customer service rude basically blame you for all the problems not willing to assist and you end up having to do all the work yourself. Information given by the customer service incorrect and cannot be relied on, they will also refused to escalate a complaint.

Would never use this service would never recommend to anyone else either there are many other far more reliable services out there and better quality

This has cost me in the long run and don't expect to get reimbursed in full for extra costs incurred

I ordered a shed through their SHEDSWORLD portal & was given a dely timeframe of 1-2 weeks. When I didn't rec delivery I 'phoned their CS & was told it would be del'd in another 1-2 weeks. That dely date came & went so I 'phoned again & was told by a manager that they couldn't give me any dely date! I 'phoned Rowlinsons (the manufacturer) who said the reason they couldn't deliver was that Worldstores hadn't released the order for dely, but they wouldn't give any further info. My guess was Worldstores hadn't paid them. I spoke to Worldstores who said there was a dispute with the manufacturer and they had no way of giving me a delivery date. I then cancelled the order.
AT NO TIME DID SHEDSWORLD/WORLDSTORES CONTACT ME ADVISING OF ANY PROBLEM WITH THE DELY.

I bought a mattress from Worldstores which was delivered to my house in early July. It soon became clear it was broken and very very uncomfortable. I then tried to contact the company by phone to report this over the next couple of weeks but on every occasion the queue was absurdly long so I never got through. Eventually, when I did get through, I was appalled that the advice given to me totally contradicted the advice I had received from Trading Standards. Two Worldstores employees claimed that there was no possible way the mattress could be replaced or refunded, despite it being broken and deeply unsatisfactory. This goes completely against the Consumer Rights Act, which means that Worldstores' terms and conditions are, well, illegal. I have 30 days within which to exercise my 'short-term right to reject', but Worldstores flatly reject that. Moreover, they banned me from both their Facebook and Twitter pages for simply pointing out the above truths. So censorship that wouldn't be out of place in a fascist regime is their preferred method of dealing with critical customers.