Maia A.

Extremely poor
Extremely poor, so disappointed I was ASOS customers for years but they become so bad lately.
I have bought £300 worth of gifts and the delivery man have never turned up, ASOS told me it was sent back as confirmed to ASOS form DHL and I have to wait for 2 weeks for my money. Now I have no money to buy gifts for my family before I travel and I have no gifts. The online chat girls "LAURA" chat ref. *******- could and would NOT do anything to help, could not speak to a manager who might have more power, could not raise a complaint and I was not even allowed to get my prime service fees which are only £9,99 refunded. In the end, she closed chat on me. WOOOOW.
DO NOT use ASOS, switch to Chi Chi or Very.com.

Not only receiving such an awful service but the way they treat you as a loyal customer who spent ££££ in the past few years is disgusting.

Hi,

I hardly write reviews unless the service was too bad or too good, this was one of the worst service I ever dealt with.

I have ordered a wardrobe from Worldstore, to be honest it was not my first choice but I got it because it said NEXT DAY delivery. I had to take unpaid day off to wait for it and arrange a paid person to assemble it for me. However, around 3pm I have not received anything. I called them and they said I will not get it until Christmas (Also they can not be sure that will happen). The supplier have a problem, but it is still saying on the website (Next Day Delivery), customer service confirmed they knew about the problem 48h ago but still nothing happens.

I truly believe they are doing this purposely to misleads the customers and then you accept the delay. BE CAREFUL

I have not even received an email about the delay, I knew about it when i called. POOR POOR POOR.

Sumaia Alzaghir