Dunelm

I ordered a sofa bed from this company and it was supposed to arrive on 3/10/15

When the delivery driver turned up he only had half of the sofa bed namely the arms section.

I sent the driver away and contacted customer services and after a forty five minute wait was told that it would arrive today 10/10/15.

Waited in all day and it didn't arrive so rang customer services again and was on hold for over an hour.

When i did get through and told them that i'd waited for over an hour and they just laughed down the phone at me.

I've found out that if you paid by visa you can contact your bank and if the item hasn't been delivered by thirty days the bank will refund you and they will pursue the company for the money.

I would advise everyone to follow this route because phoning them or emailing them is just a waste of time.

Ordered and payed for a bed frame from them it arrived but no fixings to put it together, after lengthy phone calls costing well over £10 and endless emails the correct bolts were never sent. When I asked for a full refund a van promptly arrived the next day to collect the bed. But after contacting watchdog they advised against handing over the bed until a refund was given. Now I have a useless bed frame and a loss of £240! BEWARE of this company they have no record of an address which is in breach of trading standards.

My 93 year old mother ordered a garden seat on 30 April. Except for the order acknowledgment and daily marketing emails she has received absolutely no other correspondence from Worldstores. I have tried to telephone them but gave up after listening to the recorded message for over ten minutes. Emails have only received a computer generated response.

I used them to buy a door and was pleased with the service so recommended my mother use them to buy the bench. A very big mistake. If I could give them no stars I would.

If anyone knows how to get a response from them I would be very grateful. I have a horrible feeling they have taken her money already.

I was unfortunate to order 3 wardrobes from this company. They arrive in awful conditions. One side of packaging was opened and the goods were in terrible conditions. Nobody with a bit of decency would deliver goods in this condition.
I contacted them and arranged a refund and collection. They gave me a date for collection. One person stayed at home the whole day nobody arrived and nobody even rang us. I waited to see if somebody will get in touch, but nobody did I contact them again they even were not apologizing. They are supposed to come to collect the goods another day, but I am not sure that they would come. They are an awful company with no sense of responsibilities

I have had a bed delivered. The headboard was damaged 3 months later no replacement. Many phone calls made false promises made by Herther J, Jackie H and Ryan T. Stay away from this store as the don't like giving you refunds or supplying replacement parts. I have had three cases open for this issue. Got told that the headboard will be 10 days, then told it's not been ordered they criticised there own staff for not ordering it.
All I want is the headboard but due to the way the company are being this is why I'm putting up this review to WARN others of them.
I have emails and have emailed them time after time. My next step pending my last email Is to seek legal advise.
11/08/2017

Company from hell! I ordered bed and mattress with next day delivery when this did not arrive after 2 days i contacted them through email. I received an automated message about they are experiencing higher than usual enquieries from customers and that somebody should contact me within 2-5 days. The next day I received a response from customer service apologizing and refunding delivery charge. A new delivery date has been confirmed for 5 days later. Once again nothing arrived! Another email sent requesting full refund. This has been done the following day. Never ever will use this company again where they allow you to buy something they dont have and make you believe the goods have been dispatched to currier for delivery. Pack of lies!

What a waste of my time! Ordered a bed paid extra for Saturday delivery. Order arrived early morning upon inspection the headboard was damaged along with one of the side rails. Followed there instructions of take pictures and email them to us. To cut a long story short. It is finally taken three weeks of numerous phones calls, emails and tweets to get a replacement which arrived last night and to my surprise this too is damaged and to top it off the courier would not take the original one back so now I have two unsuitable beds. Still sleeping with my new mattress on the floor. I am left wondering how long its going to take to get my money back and for them the collect both beds. I have since placed a order elsewhere. Certainly wont be using Worldstores for any of my home products in future. BE WARNED!

We have just wasted a complete day waiting in for a delivery of 3 items of furniture from Worldstores and they havent turned up. Phoned customer services... totally unhelpful... said WE need to sort it out with the their courier... another bad company... XDP... no one answers the phone... just get recorded messages saying to leave postcode and "they will get back to us"... and surprise surprise they havent got back to us. We now have no idea when we will get our furniture... that we paid in full for on ordering and was assured it would be delivered today... They advertise next day delivery but after paying they informed us it would be 4 days! Steer well clear of this company. WE; LL NEVER BUY FROM THEM AGAIN

Website advertises one day delivery it took over a week for mattresses to arrive on three separate orders on three separate dates and only after having to chase it personally with the Courrier company.

Customer service rude basically blame you for all the problems not willing to assist and you end up having to do all the work yourself. Information given by the customer service incorrect and cannot be relied on, they will also refused to escalate a complaint.

Would never use this service would never recommend to anyone else either there are many other far more reliable services out there and better quality

This has cost me in the long run and don't expect to get reimbursed in full for extra costs incurred

Useless, incompetent and do not trust them or believe what they tell you. I ordered a filing cabinet. The wrong one arrived. The replacement was damaged, so I gave up and asked for a refund. Three to five working days, they said, several times and so far it is three to five working weeks and so far no refund. I have waited in all day today for them to collect the damaged item, as promised, so far no one has arrived to collect it. It did not cost a lot, less than a hundred pounds, but I am tempted to take legal action.

I can't be bothered to go in to all of the detail as to why this company is so poor but been waiting nearly and month for a table top (received the chairs and table legs). When you order a dining room set the table top is quite important but they can't seem to supply one. They've tried twice (both damaged) and next one was promised for tomorrow but they couldn't organise that and it will be sometime next week! A great help for people who work full time and who have already wasted 3 days waiting in previously. Joke company AVOID like the plague.