Dunelm

I can't be bothered to go in to all of the detail as to why this company is so poor but been waiting nearly and month for a table top (received the chairs and table legs). When you order a dining room set the table top is quite important but they can't seem to supply one. They've tried twice (both damaged) and next one was promised for tomorrow but they couldn't organise that and it will be sometime next week! A great help for people who work full time and who have already wasted 3 days waiting in previously. Joke company AVOID like the plague.

1 star is generous.
I spent 5 1 hour calls to them, due to being on hold for at least 50 minutes each time as they delivered half of a corner sofa in the wrong colour.
They gave 1 date to collect and re-deliver then told me the day before they couldn't do it so I selected another date.
At this point I didn't trust them so I called them again to double check and I was right, they had not even noted down the new date for collection and re-delivery.
I then got a confirmation email for the new date for collection and re-delivery after insisting the man sent this to me before I hung up.
Half an hour later I got an email saying the sofa was now out of stock!
I asked for a 50% refund to leave the sofa as it is as it was causing me so much stress, money on calling and time. They agreed but then didn't refund me until another 2,1 hour calls over the next couple of days.
I spent around 5 hours on hold to World Stores.
NEVER AGAIN.

They have now twice sent me the wrong item. They have no way apparently of contacting their delivery company, despite this being 2016 and everyone having mobile phones. I took 2 days off work, still have wrong item, they can't deliver or collect during week in evenings and won't give me a refund until they get wrong mattress back. So I have a mattress I can't sleep on, no means of getting it back to them and no money to buy a new one. Brilliant! To make matters worse, you can never get through on phones and when you eventually do, they cut you off. Please do not use them I don't want anyone else to have to suffer like I have.

Ordered double divan, driver turned up not getting the bed out of the van he said it was damaged he said they would send another. I contacted the company that day to be told someone would contact me in the next 24 hours, 5 days later still no phone call or replacement so I telephoned again and asked for a refund 5 days later still no refund rang them again to be told he would look into it. I have now set a dispute up with PayPal, Comapny wants closing down

Ordered furniture for the arrival of a new tenant. 2 Weeks on tenant's living out of a suitcase and I'm as embarrassed as ever cause the goods have not arrived. Couldn't contact cust support for a week as my order no. Was coming back as null and void. Eventually made contact with someone in India ( I think) who apologised but knew nothing of my order and couldn't track it. Have launched a paypal dispute and have to wait 20 days before initiating a refund...

Ok if they get the order right and don't get me wrong they are quite capable of getting it right, you would never know how bad they are. If however you are as unfortunate as me to end up with the wrong product, God help you trying to get it changed, they make you jump through hoop after hoop wasting your time asking for photo's measurements, then you get some new customer service person and it starts again. Seriously avoid this company at all costs!

The delivery did not arrive on Saturday (again)despite receiving notification on Friday at 17.10 it had been despatched. I was promised delivery on Saturday and told a call would be made 1 hr before delivery. Not only did the delivery not arrive but Worldstores did not even have the common decency to call to say there was problem.
My anger now is because Worldstores clearly operates based on dishonesty, lies and deceit. The website clearly states / indicates you have the product in stock, in your warehouse and they are available for next day delivery. This is a lie. I believe your website is operating under false representation and deceiving customers based on false promises.

My parents have now both stayed at home for 2 Saturdays ready to receive the promised delivery which did not arrive

I ordered a chest off draws and asked for it yo be delivered on a Monday so that my husband could receive it.
The chest off draws was delivered to the wrong address which I only found out after contacting them and then I was offered a refund for my delivery which I still haven't received as colleagues who work there dont communicate.
Chest off draws was delivered 2 days later by a guy who barely spoke English...
Very angry as I had to pay for the chest of draws to be delivered on a particular day.
Worst company to order from they make false promises and don't action them.

Avoid at all costs. I wish I'd read the reviews before I placed an order with them. I did receive the goods, but they weren't as described. I have spent a whole week trying to call these people and when I finally get through, I get the usual rubbish that someone will call back, blah blah. Anyway, finally thought I'd made progress and they said they'd get their courier company to collect the goods and this so called courier company is just as bad - don't turn up and don't answer their phones.

Delivery was promised in 3-5 days, after 2 unanswered emails and 2 telephone calls the items arrived after 13 days. After seeing them we decided we didn't want them after all.
The Worldstores website promises "no quibble" returns, and that there may be a collection charge for unwanted items but "we will never charge you more than the cost to us".
I was charged £40.00 for the return of a small package. The customer service rep could not explain the cost but implied it related to the cost of the items ordered!

If I could give a lower score than one star I would. This is essentially a corrupt company especially now its been sold on to Dunhelm. The staff clearly dont care if you get your order or if you get your money back. The customer service telephone number you use just rings, that is because they are not answering the calls not because they are busy. Thank God i paid using PayPal at least I stand a chance of getting my money back. As this company has an obligation to provide the service or goods you have paid for and not bothered to do so then they are in breach of contract as a seller. Contact your card company or PayPal or citizens advice. There are people working within world stores who clearly do not care at all what happens to you or your money