If I could give a lower score than one star I would. This is essentially a corrupt company especially now its been sold on to Dunhelm. The staff clearly dont care if you get your order or if you get your money back. The customer service telephone number you use just rings, that is because they are not answering the calls not because they are busy. Thank God i paid using PayPal at least I stand a chance of getting my money back. As this company has an obligation to provide the service or goods you have paid for and not bothered to do so then they are in breach of contract as a seller. Contact your card company or PayPal or citizens advice. There are people working within world stores who clearly do not care at all what happens to you or your money