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Dropbox has a rating of 3.1 stars from 246 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dropbox most frequently mention free version, cloud storage, and customer support. Dropbox ranks 28th among Online Storage sites.
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Dropbox provides secure cloud storage and file sharing, making it easy to access and collaborate on documents from anywhere. Whether for personal use or business, Dropbox offers seamless synchronization across devices and robust security features. I appreciate the simplicity of the interface, as well as the ability to share files and folders with colleagues and clients. Dropbox has become an essential tool for managing and organizing my digital files
I've had a Dropbox account for many years with zero problems. Then on 01/30/24 I get a notification that my account was disabled. I sent customer service an email asking why this happened. I get a robo response saying that I "violated use policies" all i had were Conservative memes and videos supporting our President Trump. Now all of my precious photos and business files are permanently gone, no option to file a petition to get my account back. Nothing. Conservatives beware of this "woke" Leftist company. Put your important files and photos on another platform. You have been warned.
Poorly designed, since it auto defaults to lowest quality, so if recipients forget or do not know to change quality, it looks like poorly made video, that is un-watchable. Dropbox videos should be just as good or even better than Youtube quality videos that do not hardly ever, buffer & freeze up on good internet service like dropbox videos does. Also Dropbox Docsend tracked videos are even worse quality,as their videos mostly only play in very poor low un-watchable quality, without any option to raise quality. So could not even use Docsend option, even though really wanted track when & by whom my recipient video was opened, plus we do not like that Dropsend requires our recipients to cough up their email info, just to get basic tracking info.This is poor marketing. I would never pay for this curr Docsend service.
All my online reviews will rate Dropbox & Docsend as [ 2.5 out of 5 Stars], until many badly needed improvements are done.
Hope Dropbox & Docsend Developers fix all these ongoing poor service issues, as reported by many many others online.
Tip for consumers:
DROPBOX & DOCSEND poorly designed & low quality.
Products used:
DROPBOX & DOCSEND poorly designed & low quality.
I find nothing about this service to be intuitive. Even clicking on links within their own program brings you to an endless cycle of no good answer. Today was the icing on the cake. I received an email from *******@dropboxmail.com that said, "You recently deleted 3104 files from your Dropbox account. If you want these files back, you can still restore them until 2022-08-25. After that, they'll be permanently deleted." Panic stricken, I looked to see what files were deleted. NONE. I contacted support and after about an hour, the person helping me, and he was helpful, said that I changed the name of a folder from HOUSE to HOUSES and Dropbox understood that to be a deletion of files. There is just no excuse for Dropbox to send an email telling me I deleted over 3,000 files just because I made a folder name plural! Insane! I'll be looking for a more user friendly - and sensible - cloud service.
You have to give them your credit card number to try Drop Box business for 30 days. They say, cancel before the trial is up and no charge. I tried to cancel well before the 30 days was up, and wasn't able to. I contacted them, and was told it was already downgraded.
Sure enough, on the 30th day, the charge for $85 went through on our credit card, Now we are suffering through the painful back and forth emails, the last one being "... reviewed by members of our team who specialize in this kind of issue They'll review it carefully and we will get back to you as soon as possible.In the meantime, if there's any additional information that you think would be helpful for us to know, please feel free to reply."
Why is this so complicated Dropbox? You charged us when you shouldn't have. Simply reverse the charge.
I quite liked the free version of Dropbox before this situation. To me this is simply poor business practice, putting us as the consumer in the Buyer Beware position. I no longer trust them.
Yes, file sharing is convenient, and the site is easy to use and share with others. HOWEVER, if you need support, plan on waiting a few days. Bandwidth space to upload files is a meager 26 - 62kb... AKA takes FOREVER for large files to upload!
Waiting 24 - 48 hours for a response as a paying business is simply unacceptable to resolve issues!
Moved over 30k files. They disappeared then contacted support. After long waits I got several canned responses that clearly showed they had not read my issue. Last communication was to inform me that my files had been deleted because thirty days had passed.
Tip for consumers:
When it works it works great when it doesn't you are out of luck with no life line from Dropbox. Zero customer support, no phone support and termination of communication rather than finding someone who can help
Have a DB so that others can share info but now it is full, or so they say, so I removed all the files and it is still "full". No place to get an answer ot contact support. Also, navigation within it is difficult.
Use Google drive all the time, no problems and works for eveyone - forget DB, IMHO
If you go to Drop box to get help... Well good luck. The only people that will talk to you are sales. Be crystal clears sales can't help you so that is the end of the story. If you sign up and give them money you are AT HOSTAGE UNTIL YOU ARE SMART ENOUGH TO FIND A WAY TO GET OUT OF IT. Customer service number? No luck, and their tech support... well if you reach them they say " wrong number". NOT COOL
I get this message for months: " This account's links are generating too much traffic and have been temporarily disabled! "
It seems they banned my shared and Public folder links due to bandwidth limits... The truth is that they try to force users to upgrade.
But i'm sure that my links are NOT generated that much traffic!
They NOT even respond to messages! Emails, facebook page, nothing!
Dropbox needs to really improve on their user functionality. On my Iphone it chooses to freeze up a lot. Also, it lags a lot when you want to delete and add stuff. I actually have tried Box and the two are pretty similar, but box offers more storage for less money.
Mattias: Hi there, can I answer any questions about Dropbox Business for you?
Me: Yes, is it anyb faster, I am trying to load 20 folders at once to a single folder and it keeps droopping the uploads
Mattias: Hi you're with Dropbox Business sales now, you can find more help at dropbox.com/help
Me: I am really disappointed in all your changes
Your company is not making me or my clients very happy.
No phone support...
Mattias: If you have Dropbox Business Advanced you'll have phone support
Me: you are the first person to even ask, and that is only because I want to know if upgrading will make the snail uploads faster.
Slower than molasses
Mattias: Uploads will depend entirely on your internet connection
Me: I have full power and nothing else on in the house
Absolutely nothign
It drops even one folder
Mattias: For help please consult dropbox.com/help or dropbox.com/support
Me: I am sitting right here watching it at a snails pace
I will gladly give dropbox a review.
YOUr support needs to be a person on the phone.
Mattias: This is Dropbox Business but support will depend on your plan, with Dropbox Business Advanced you have phone support.
Have a nice day
Thank you for contacting us.
Chat session disconnected.
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I used to love Dropbox- it was basically how I backed up my computer. However, I accidentally signed up for two paid accounts, and despite emailing them the day of, and letting them know, and despite their promises to cancel and refund the second account, none of this has happened. It’s been 3 months.
I used to love dropbox until I had a problem with my account and they did not respond to me. I think unless you are a corporate client you are going to get low customer service. Their prices compared to box.com are also extremely high.
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