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The company enjoys a mixed reputation, with many customers praising the quality and aesthetics of their products, often highlighting fast shipping and a wide selection of fashionable options. However, significant concerns arise regarding customer service, particularly in relation to return policies and responsiveness. Numerous customers report difficulties in obtaining refunds, with some feeling misled about the return process. Delays in order fulfillment and inconsistent sizing further contribute to dissatisfaction. Overall, while the product quality garners positive feedback, the customer service experience leaves much to be desired, indicating a need for improvement in their support approach.
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The dress is beautiful and the service was really good! Im really happy about everything! Thank you Dresswe!
I would like you to say big THANK YOU for my order. The dress is excelent and I couldnt be more proud on this site because it made my day a perfect one. My dress that I ordered have good fabrics and great great colour. One more time thank you DressWe
I received a dress for prom last year. I didn't even think it would have come in time, but once I got in touch with customer service, they helped me through it which was the positive part. I just don't like how I wasted my money buying a prom dress when it arrived and looked nothing like the picture. The color was a washed out gray and did nothing good for anyone wearing it, it didn't even fit me, and a jewel came off. My friend ordered from here too and got her dress looking cheap and nothing like the photo. I just wish I wouldn't have bought from here because I wasted my money on a dress I'm never going to wear.
Just need my party dress in urgent and very worried if I could get it on time, But finally Dresswe.com didn't make me disappointed. Thanks for your fast delivery.
I was trying to find styles that I really like, but all shops were so "close" for my choice but now when I find your I feel like I can be my self in a fashion way not just ordinary. Thank you.
Very happy with my dress, just one thing that's the zip is quite hard to do up! But overall very happy!
Must admit I was very nervous about ordering online; but when I received my dress I was very pleased. It fits perfectly. The color was beautiful. I ordered pink.
I'm very hard to please but this dress exceeded my expectations. It only took about three weeks from order date. Great product.
Exactly what you see. I am excited to see the dress. The dress was quite greatly made. I loved it very much. The customer service of this online shop was also very kind to help me.
Material turned out great and it is exactly what you see what you get. They did a great job. I will come here again if any other dresses were required.
Five out of five!
I got it before the time and i love it the price unbeatable.
Loving it, wanna buy in different color, very elegant, hides my fat upper arms enough, not too revealing, but just enough. Lace fabric is really comfortable.
Please DONT and NEVER ORDER from Dresswe.com based in CHINA. Once they get your money, you will make it impossible for you to do an exchange or to get a refund. They say and reply to all complaints on websites if you are unsatisfied, contact them and you will get your refund. This is "BS" because they will make it "MISSION IMPOSSIBLE and a friggin nightmare. Please note, the positive 5 stars reviews on all the sites looks fake. Good companies don't have so many bad reviews. I regretted that I didn't do enough research or read the reviews for Dresswe.com. I ordered 2 dresses - size 4 US. First, the website makes it look like they are based in US or England and I thought so. The materials are crap and the dresses' s bust area are small for size 4 US. I wanted to return the dresses but they won't let me until I measure the dresses' bust size, and email them the pictures. Now they have the size and pictures, they say I measured it wrong and emailed me a link BUT with instruction on how I measure my bust area. What the F. K for? They are dragging out the complaint process and I know they will say that I past my return time and will only give me 50%. They are making it F-ing impossible for you to get your money back. I read many complaints that even after you provide the correct measurements, you only get a refund at 50%. I am EXTREMELY disappointed with DressWe's unethical and dishonest business practice. I should never order on-line from any Chinese companies again and Dresswe. Shame on you. Please don't bother to pretend you care by replying. I will donate your crappy dresses to charity. To the readers, please don't order from Dresswe and please share with your friends or share on facebook and twitter. Dresswe has Poor business practice, even worse poor customer service. Lastly, I noticed DressWe addresses all complaints on websites the same way, promising they will do their best to make Customers happy... this is another "BS".
Dear Sun,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
We've got your mail and our representative will reply soon you about your order, please kindly pay attention to your mail box and send a reply. If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team
My homecoming dress arrived today, i am shocked by its beauty, really beautiful for me, fits me well. That's really a nice experience.
Gorgeous wedding dress left me breathless, the gentle touch of satin silk contributed to make me feel like a queen, all swaying and so fabulous. This is a dream
Dealing with this company was a total nightmare. I needed to exchange a dress as well as aa return another one. I did it within 7 days of receiving orighinal dresses. Neither dress was custom ordered. It cost me $150.00 for shipping then 80.00 more fot other bogus charges. I did get the one dress exchanged but it was no bigger than the first. It is now at a seamstress getting let out. My seamstress has worked on many of this companies dresses and hates this company as well. I finally got a partial refund, $40.00 dollars at a time for a total of,$120.00. I am out $150.00. Do not deal with this company.
Dear Priscilla,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. May I please have your order number so that we can double check the issue for you? If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team
I purchased this dress as my reception dress for an August wedding in Jamaica. It was goregous and the colors were a perfect compliment to my wedding colors. The sizing is a bit tricky so order based on the largest part of your body and be prepared to pay for some alterations. Even with the cost of alterations, I couldn't have walked away with anything this beautiful anywhere else!
Elegant!
I was attracted by this dress at the first sight. It's really amazing and charming! I love its elegant design and its craftsmanship is wonderful. Will recommend it to my friends!
You have so patient customer service, I need to thank you again, as I don't know how to pay for it, your service on line notice me with so much patient, now I got the beautiful dress. For the next time, I can get the same quality dress again. Thank you in my heart!.
All purchased clothes is the same as on pics. Dresswe has low prices, but a huge range and good quality. Shipping for Singapore was also fast. I`m satisfied!
Answer: Dear Sarah, Thanks for your question here. I have informed your questions to our representatives and you will get a reply shortly. If you have any other questions, please directly contact us at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Hi, Nadine, Glad to hear from you. Very sorry to reply so late. Yes, it will showing a different address information when you choose to pay with west union, but please take it easy, it doesn't matter.we can accept your order and your payment.If you have a paypal account, we suggest you pay with it, believe it will give you a more security guarantee. If you have any questions please send email to info@dresswe.com or service@dresswe.com, Have a nice day! Dresswe.com
Answer: Unfortunately, I would replace the dress today. I ordered a few dresses two months before prom, and received only one, and the quality was low. I hit a brick wall trying to communicate with 'Susan' in China. And, if you do receive it late, it is difficult and expensive to return it. Good Luck.
Answer: Hi, Kenya, If you give me your order No., We will give you an affirmatory answer. Yes, It depends on the shipping method you chose will take from 5 days to over 2 weeks. Have a good day! Dresswe.com
Answer: Dear Karen, Thanks for your question here. If you want to order from our site. Our suggestion is that you should refer to our size chart so that everything would be fine. If you are not sure about it, you could also go to our live chatn and our representative would give you suggestions, Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Dear Skey, Thanks for your question here. We have a huge amount customers around the world and they alol speak highly of us. If you want to order, I suggest you choose the size according to our size chart. Of course, we could make the dress according to your requirements, just fill in your requirements when you are placing your order. Thanks. If you urgently need the items, we suggest you use the fastest shipping. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Dear Peg, Anything about placing an order you can contact us at 86-29-82016892, or you can send an email to info@dresswe.com or service@dresswe.com Have a nice day, Dresswe.com.
Answer: Hi, dear friend, Thanks for your question here. All the dresses are made in good quality. As for the size, please kindly check our size chart before any order is made. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Hi, dear friend, Thanks for your question. Yes, that is possible if we haven't shipped your order. If you have any other questions, please directly contact us at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team
Answer: Dear Customer, Thank you for the question here. For customer reviews, please feel free to visit below link: http://www.dresswe.com/reviews/ Thank you. Any questions, please feel free to email us at info@dresswe.com. Dresswe Team
Hear we share dresswe reviews! Welcome to share your shopping experience about dresswe.com!
Dear Megan,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Could you please reply back with your order number so that we can check this for you? If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team