Dealing with this company was a total nightmare. I needed to exchange a dress as well as aa return another one. I did it within 7 days of receiving orighinal dresses. Neither dress was custom ordered. It cost me $150.00 for shipping then 80.00 more fot other bogus charges. I did get the one dress exchanged but it was no bigger than the first. It is now at a seamstress getting let out. My seamstress has worked on many of this companies dresses and hates this company as well. I finally got a partial refund, $40.00 dollars at a time for a total of,$120.00. I am out $150.00. Do not deal with this company.
Dear Priscilla,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. May I please have your order number so that we can double check the issue for you? If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team