DreamstimeReviews 1,260

Dreamstime is my "Go-To" site for great images to use in my blogs, books, worksheets, and other publications. I find them to be easy to work with and helpful when I have an issue. Their cost is very reasonable for the high-quality images found on this site! I love them!

I signed up last month on a video subscription and downloaded my first video.

The file was corrupt and didn't work. Customer service advise I try again via the downloads page which I did but it still didn't work.

I cancelled my subscription and asked for a refund. I encountered no resistance and the customer service person emailed last month to say that they would process a refund. I'm still waiting.

I wouldn't use this company if I were you - there are plenty of better alternatives.

I wrote about how Dreamstime cheated in getting my credit card info. Now I find that this cheat they do is the same as a "subscription scam", which is to trick people into subscribing (via credit card), getting people to pay money on a monthly basis and making it very hard for people to cancel.

See this example: https://www.buzzfeednews.com/article/craigsilverman/facebook-subscription-trap-free-trial-scam-ads-inc

What is described in the "free trial scam" article is the exact same method used by Dreamstime. Using the claim to offer 5 free images-trial period, where the images are not usable at all, yet once you subscribe and give your credit card number, it is very hard to unsubscribe and very hard to remove your credit card number.

This kind of scam is to lock you into a subscription, counting on your ignorance and/or reluctance to confront them and their false leader (free trial) funnels you into a monthly payment subcription (locking in your credit card).

When pushed, they will relent and remove your credit card information, but only when pushed (as most low-level criminals who don't want to be held accountable).

Yes, I am very happy to work with Dremastime. Since many years! Very good library of photos and illustrations, also video clips. I also appreciate direct contact with support. This is very important in today's virtual world. They are always at my disposal and very efficiently answer my questions and doubts.
We negotiate a very good contract - yes you can! All you have to do, is talk honestly, about your needs. Sometimes I can't find photos that interest me, but that's my creative thinking, and I can change the design - you can too. Dreamstime gives me a sense of 'safe' in creating projects. Thank you, and I will be happy to use their services further.

For the criticism of some statements here: Forgive me, but I do not understand the claims of some users. Do you want something for free and in premium quality? Sorry guys, but you can't do that. Let's respect our joint work. It is not Dreamstime duty to creates the image library, we create it. If something is not there, it is not the fault of Dreamstime! Understand this. Maybe it's your fault and you searching incorrectly? Dreamstime has a different selection of photos than the competition and it is very valuable to me. At least I have less chance that my project will not be similar to others.

Like others leaving reviews, I signed up for the 5 free images. They were watermarked images. Then I was charged for one month. What the hell? I downloaded (and used) one image. Then I was billed for a second month, and the credits from the first month were gone like a cellphone carrier, the credits don't roll over. Other sites like 123RF and Shutterstock are more reasonably priced and (depending on the plan) you have the credits until you use them.As it stands, I used one high-res image from Dreamstime and it cost $60... I could have downloaded dozens of photos from 123rf, and in the future I will...

300$ de souscription pour 750 images. J'en ai téléchargé 264, à la fin du mois, ils ont supprimé les images restantes parce que j'avais annulé le prélèvement automatique.
Service client minable, ces gens sont des voleurs.
Allez chez istock ou adobe stock, les images y sont de meilleures qualité avec un service client à la hauteur.

It is shameful, I paid for 750 images and I could only download 264. They removed the 486 download they owe me and refused to refund me or add me 30 days more.
Go to Istock or Adobe Stock. Picture are better quality with a better custumer service.

We have been satisfied with your quality of photos however, we wish there were more photos for Montessori education. We have been using your site for several months and almost exclusively use your photos for our weekly newsletters. Even though we are not required, I wish there was an easier way we could acknowledge the author of the photos. If we are not intentional at the time the photo is download to also obtain the author's credits we have to work harder to later locate who the author of the photo was. Also, we have to resize the photos for our website and newsletters.

Update from the BBB -- received on 9/18/19
As part of Better Business Bureau's Customer Review guidelines, a business has the opportunity to add comments or respond to your review. BBB has received a comment from Dreamstime.com, LLC regarding your BBB Customer Review submission.

The business stated:

You upgraded the subscription and therefore received a charge. The trial is for 5 WATERMARKED images only. We have refunded and removed the subscription for you.

Still not refunded... I will give it a few days,