business logo of Dreamstime

DreamstimeReviews 1,260

3.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Dreamstime?
grey star
grey star
grey star
grey star
grey star

Dreamstime Reviews Summary

Dreamstime has a rating of 3.7 stars from 1,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dreamstime most frequently mention great selection, high quality and many years. Dreamstime ranks 2nd among Stock Photos sites.

value
101
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Shane D.
Unfollow Shane D.
Share Review
Report Review

Great resource
July 1, 2022

Best stock image out there. Straightforward and too the point with a great search engine to find exactly the photo or vector item needed for your piece.

Date of experience: June 30, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review.

Israel
1 review
1 helpful vote
Follow gal h.
Unfollow gal h.
Share Review
Report Review

After paying for 15 images and subscribing to a monthly fee program it would let me download in a very high resolution, when i opened it i was shocked.
I paid for a image with watermarks and they ask you to pay more to remove the watermark.
Do not use this site its a scam

Date of experience: June 30, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review. Our site provides access to a free trial plan for premium images that allows you to download free high-res comp images and after you upgrade your plan the images will have their watermark removed.

This is a trial plan and comp images are the norm in the stock photography industry for test purposes. We also provide a free section, https://www.dreamstime.com/free-photos where you can download a certain number of images for free or upgrade for unlimited downloads (over 1 million) at a very low monthly price.

Since our website caters the largest community in the world we simply cannot provide all content for free, because we have to pay the bandwidth costs and, most importantly, the photographers who create and upload the content. Thank you for your patronage, please email us if you need extra information about the above or about our discounts.

GB
9 reviews
11 helpful votes
Follow Gareth J.
Unfollow Gareth J.
Share Review
Report Review

I've been subscribed to Dreamstime for about a year now, and in that time have cancelled my subscription twice only to renew it again after they sent me a discount offer.

First, the good.

Dreamstime has a wide selection of the types of images that I like.

Content discovery is also pretty good due to the fact that on each image they will also provide more images of the same kind, more images featuring that model/location and more images from the photographer.

Those two combined mean that I have downloaded a lot of images from the site over my subscription period.

Now the bad.

As I said, I've cancelled twice in that time only to be tempted back by slashed prices. Why? Because the site is INCREDIBLY frustrating to use and although they claim that feedback is important, I've raised my concerns with them on multiple occasions and nothing has changed.

If you view too many photos in a short period of time when just using the site at a casual pace, it will suddenly decide that you must be a bot and it will present you with a page where you must hold down your finger on a button for a period of time to prove that you are a human.

But this test often doesn't work, failing to return you to the site. It just hangs there. Refresh the page and you have to start all over again. Try another image instead and you have to try all over again. I've done the test 5 times in a row and it still wouldn't let me back in.

The real kicker is that it does this even for logged-in users with active subscriptions and hundreds of downloads available on their account! Lol!

If I've paid for 500+ images every month, why would it even matter if I was using a bot to download them? As long as I'm just downloading the images I've already paid for, who cares how I do it, right?

Except I'm not even using a bot to download images - I'm just casually opening images in tabs, viewing them and then deciding if I want to download them or not. Like a normal human would do.

Even for the short period of time that you are able to view and download images before the site decides that you are a bot and locks you out, the downloads are incredibly slow. You hit the download button and then have to wait 3-5 seconds for the site to finally decide to give you the file. Multiply that across however many images you have in your download allocation for that month and that is a LOT of waiting around looking at loading spinners.

I've saved a list of the images that I want to check out and I am slowly working my way through the images every month. Once I've checked them all out, I plan to cancel my membership for a third and final time purely because of how frustrating and terrible the user experience is.

Date of experience: June 23, 2022
Indiana
1 review
9 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

Thieves
June 20, 2022

These pieces of utter trash keep stealing photos that i'm publishing on my blog. I've attempted to contact them several times with little response, of which is always the same copy-paste message claiming it's theirs, and little else. Even a photocopied cease-and-desist won't get them to stop. These people are no better than those thieves at Getty.

Date of experience: June 20, 2022
Dreamstime T. Dreamstime Rep
over a year old

Hi,
Please send a mail to office(@)dreamstime.com describing the issue you encountered.

New York
1 review
1 helpful vote
Follow Charles N.
Unfollow Charles N.
Share Review
Report Review

Confusing Trial
June 17, 2022

The trail was confusing, I realized after signing up that the free images are watermarked. No problem, I canceled my subscription because I didn't want to forget about it and chose to buy credits instead. Right after buying them I download the file & my balance reads 11 credits, as well as 15/15 free images. The weird thing is the 15 ticked down to 14 and my credits stayed the same when I refreshed the page.

Not sure if my next 14 images will work like that as well but if so then the trial is great its just not explained well. Seems like it's only truly useful if you're a paying customer.

I'd recommend anyone that needs an image from them just buy some tokens, maybe you'll get some free images from it.

Date of experience: June 17, 2022
Dreamstime T. Dreamstime Rep
over a year old

Subscription allow a certain number of downloads monthly for a fixed price/ file. Unused downloads roll over, automatic renewal used to for RF images or videos.

The credits are out site currency to pay for downloads. Valid for 1 year, use at any time. Prices differ according to media size/level/format/license. Always check your desired media price before buying credits. Credits can purchase RF and EL, images, videos and audio.

Please access the image details page and select the license you want to purchase (Royalty Free in your case).
Choose the size you need and you will be shown the number of credits an image costs.

Canada
1 review
9 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

Email Harassment from Dreamstime
June 17, 2022

Dreamstime has been repeatedly harassing me claiming I've used their images without permission and am violating their copyright when I have purchased the stock photos in question from other websites and have a 100% valid license.

I've received four emails from them now on four separate occasions each time demanding I provide them with receipts and personal information proving I've purchased licenses for the images.

I'm at a loss as to what to do. I do not like having to provide my personal information over matters I'm being accused of that I didn't do.

If it happened once I could maybe suck it up but this has happened four times now.

No other stock photo site has harassed me like this. I've purchased several stock photos from Dreamstime over the years and will never do so again.

I've included a screenshot of the most recent email I've received. You can see they're using Google Campaign tracking URLs so this is all just a money making scheme to scare people into purchasing their license.

Date of experience: June 17, 2022
France
1 review
1 helpful vote
Follow Alex G.
Unfollow Alex G.
Share Review
Report Review

My experience: I got scammed.
June 16, 2022

I tried the 1 free week offer. Turns out, with the free week, you still have the watermark on every images. It's an additional $25 to remove them. Yeah, not for me, I decided to cancel my subscription.

I went to my account, found the right place to cancel my renewal, and clicked cancel: password is required. Ok, no problem, my password is in my Chrome password manager. Password Incorrect, I can't cancel.

I tried to log out and log in, the password works.
I just can't cancel my renewal and can't use the images downloaded since there is a watermark.

I wrote to the support center and expecting them to fix it within 24 hours, else I'm gonna call my bank to block the payment.

Date of experience: June 16, 2022
California
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

Overall service
June 2, 2022

I have had NO problems of any kind with Dreamstime products and delivery. I have had issues that were self created and when I call them to fix it, the issue was fixed before I hung up the phone.

Date of experience: June 2, 2022
Wisconsin
2 reviews
5 helpful votes
Follow Randal A.
Unfollow Randal A.
Share Review
Report Review

This outfit really leads you on. You sign up for free trial as the hook. Then they want an extra $25 upgrade to your free account, or your downloaded images will still have watermarks on them. They should be way more upfront about that. When you are in free mode all you get is essentially preview copies. They have good images but the come on free approach is not appealing. Just be honest and say for $25 you can get 15 images per month.

Date of experience: May 30, 2022
Australia
1 review
1 helpful vote
Follow Marcos S.
Unfollow Marcos S.
Share Review
Report Review

Be careful, Just noticed that you guys keeping taking my money even with my subscription cancelled.
Tried to talk to them, send email, call, everything and non works

Date of experience: May 16, 2022
GB
1 review
1 helpful vote
Follow Simon S.
Unfollow Simon S.
Share Review
Report Review

Just now tried in vain to find out how many credits an image was. Only after I bought the lowest number of credits (11) did the cost show. I ended up using all credits for 1 image, at a smaller res than I would have liked (but thanks Gigapixel!). That and when I went to pay by Paypal, my 11 images had turned into me buying 500 images. Glad I caught that one. May have been a slip of my mouse but... hmm. Also, just now, had an email saying my purchase failed (it didn't - checked paypal) and wants me to go back with a 5% discount (?) or sign up for a subscription (ah...). What a weird site...

Date of experience: May 13, 2022
Italy
1 review
0 helpful votes
Follow Sara V.
Unfollow Sara V.
Share Review
Report Review

Super
May 3, 2022

Super! Mi trovo molto bene con questo sito, l'assistenza clienti è veramente professionale. Manca qualche risultato di ricerca però, qualche immagine che qui proprio non esiste. Per il resto, Super per tutto!

Date of experience: May 2, 2022
Ohio
1 review
0 helpful votes
Follow Mary Rose M.
Unfollow Mary Rose M.
Share Review
Report Review

I've been using Dreamstime for over a year and love it. I use mostly the images but have always been able to find images that fit my needs as a content creator. When I had a question about my account, I received a prompt reply and solution (Hint: remember to clear your browser cache regularly). Dreamstime is a great resource for your business image needs.

Date of experience: April 15, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review

Arizona
1 review
0 helpful votes
Follow Kayleen L.
Unfollow Kayleen L.
Share Review
Report Review

Scams
April 3, 2022

Where do I begin? If you happen to find a photo that has their watermark-just run away! They show it is a "free download" right? So you create an account and they show varying plans. They offer a plan for $4.99 to have unlimited downloads of their "free downloads" right? So when you pay the $4.99 and go back to get your photo that showed it was free it now shows you have to purchase credits. They also don't have the option to remove your credit card number from their file. RUNNNN or they'll hold your credit card number. I'm contacting my credit card company now to find out if this is even legal. They are scammers.

*Update-I contacted them saying I felt mislead. They refunded me and gave me a 1 image credit. So I'm happy with the way they handled it. But I'm still leery.

Date of experience: April 3, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review, please allow us to explain our products.
"Unlimited access to free images" subscription provides Access to our library of over 1M free images.

Australia
1 review
0 helpful votes
Follow Terrena C.
Unfollow Terrena C.
Share Review
Report Review

Thanks Gladys for assisting me with my query. You were very helpful, knowledgeable and super efficient. Much appreciated!

Date of experience: April 1, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review!

Canada
3 reviews
9 helpful votes
Follow Marianna M.
Unfollow Marianna M.
Share Review
Report Review

Scam
March 31, 2022

Please don't waste your time, their sit is not working properly, they offered me 10 free images before I would commit, but their site conveniently charged my credit card twice in January. I contacted them and got no response. I canceled my membership but got charged again in March, I did not authorize this charge. I contacted them, got no reply. I contacted my credit card co, resulted in Dreamstime deleting my account and still no return of my funds. Big scam, images average

Date of experience: March 31, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review,
In order to ensure our clients enjoy our services and downloads without interruption, the automatic charge is usually defaulted as ON.

This is mentioned before and after each purchase you make and you can change this setting at any time from your My Account area/Payment Management: https://www.dreamstime.com/account/payment-management.
Please send us an email to office (at) dreamstime. Com with your details so we can investigate this situation.

Texas
1 review
11 helpful votes
Follow kaliope k.
Unfollow kaliope k.
Share Review
Report Review

Okay, so I get that they have to make their money somehow, and people could really just ge the images they want on the "free" trial... what they don't tell you is that the images you are getting are watermarked--completely useless to me.

I wanted a few images, to try something out, and would consider furthering my subscription if it worked out... but I have no use for watermarked images so I'm cancelling 5 minutes after subscribing.

Date of experience: March 30, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review, please allow us to explain our products.
The free trial is providing access to high-res comps which can be used by designers in their artwork.
Once ready these can be replaced for free by upgrading your subscription (renewing), after which royalties are awarded to contributors. In other words you receive two subscriptions for the price of one.
Trial is meant to allow designers to try the product before purchasing. It is not a free product. For this we offer a dedicated section (+1.5 million images) where a certain number of stock photos can be downloaded for free https://www.dreamstime.com/free-photos

GB
1 review
2 helpful votes
Follow mikel r.
Unfollow mikel r.
Share Review
Report Review

Rip off
March 29, 2022

Misleading pitch to get your credit card details - relying totally on the fact you may forget to remove your card details

Date of experience: March 29, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review, please allow us to explain our products.
The free trial is providing access to high-res comps which can be used by designers in their artwork.
Once ready these can be replaced for free by upgrading your subscription (renewing), after which royalties are awarded to contributors. In other words you receive two subscriptions for the price of one.
Trial is meant to allow designers to try the product before purchasing. It is not a free product. For this we offer a dedicated section (+1.5 million images) where a certain number of stock photos can be downloaded for free https://www.dreamstime.com/free-photos

Australia
1 review
0 helpful votes
Follow Valerie M.
Unfollow Valerie M.
Share Review
Report Review

I had to cancel my credit card and missed updating it on Dreamstime. I emailed them to advise them of my oversight and asked if my previous credits (which was a lot) be reinstated. They responded to my email quickly and reinstated my credits. I have been using Dreamstime for a few years now and love what they offer. I can always find the right image.

Date of experience: March 21, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your review!

Austria
1 review
0 helpful votes
Follow Juergen B.
Unfollow Juergen B.
Share Review
Report Review

We are a cash+carry Wholsale and use from time to time grafics and pictures for our displays. The reason, why we love dreamstime ist the fact, that thes are very up-to-date and offer a wide selection of new and different grsafics and pictures at good price

Date of experience: March 17, 2022
Dreamstime T. Dreamstime Rep
over a year old

Thank you for your kind review.

From the business

Find the perfect stock photos, images and vectors for your project. Quickly search over 260 million images including free and public domain images.


dreamstime.com
Founded in 2000
Miami, FL, United States