DreamProm

My experience was devastating to say the least. We received the prom dress my daughter order and the zipper did not go up all the way. She tried it on and the straps were too short, the chest part of the dress too big and all in all the dress didn't match what she looked at online.
We have been going back and forth with this place now since the last week of April and their standard reply to us is kindly keep the dress and sorry for the inconvenience. Im not kindly keeping something that does not fit my daughter because they could not make the dress properly.

Don't buy from DreamProm. I wanted this beautiful wedding dress for my special day. The Dress is described as: MiraculousTrumpet/Mermaid Strapless Floor-Length Chapel Embroidery Color Wedding Dress. It did not look nothing like the dress I have order. The material was heavy in weight and the beads on the dress did not have any kind of pattern. You can't call them and tell them anything about the dress. The customer service can't really help you with any of your questions you may have. Email is all you get. Dreamprom offer me $20.00 refund on the dress.

Unethical business practice. I cancelled my order within 24 hours from purchase, but I've yet to wait for my refund... it's been more than a week and I have not received my refund. I've contacted customer service numerous times to inquiry about my refund, and I keep hearing the same answer "you'll be refunded within 24 hours." I asked for the confirmation number for the cancellation and I get the same answer "you'll be refunded within 24 hours". I feel like I'm talking to a brick wall.

"AWEFUL! Barely got my dress in time only to find they sent me the wrong size AND the wrong dress AND it didn't fit AT ALL! They never gave me a refund after I sent them pics even proving the dress did not fit. Had to go buy a new dress a week before my prom. AWFUL COMPANY! HATE THEM! Wish I could give them negative stars."

Sure wish there was a way to give 0 stars. I ordered a dress and what arrived was NOTHING like the picture. It is a complete embarrrassment of a dress. When I contacted them to return it, they continue to say it is of the highest quality. They refuse to allow me to return the dress. I've involved my credit card company but their return policy basically gives you no options. Don't waste your money ever. Horrible site, horrible product, horrible customer service, slippery, slimy and you will get no resolution from them. They've offered me 10%, told me to try to sell the dress at a dress shop in the U.S. What a nightmare. I think most people just give up and consider this a financial loss and a hard lesson learned.

Wish I'd visited this site before I ordered not one, but two dresses. One needed altered even though the measurements matched and didn't get payment as they state you will on their website. The other dress didn't match the color chart and the zipper didn't work but they won't except the return. Wax the zipper, and I guess get over the color! If you order from them, be very weary and at best read their return policy very carefully.

Awful! This is s scam. My experience was the same as everyone else, same email swearing that it is a size 2 when the waist measure 28 inches. They want pictures snd a seamstress to measure it. I sent all the above and got the same crap. I've given them notice that I filled a complaint with visa and the attorney general of Ga. I also advised them that they had a short time to credit my account before I contacted Fox news. I then informed them that they could have the trash dress picked up by ups after I had my money. They do not let you know this is coming from China in their ad. What they don't know is that they have a tiger by the tail with this old woman and I will not go away. I will be their worst nightmare. I love to take on crooks like this. Spread the word. This company has to be stopped.

Poor quality. Terrible sewing. This was a custom fit order and was not even close to the right size. Paid this company $160 and just paid the alteration seamstress $144 to fix all the mistakes. Hem in the under skirt was way off and in most places was longer than than the chiffon skirt. At the waistline the dress was not laid smooth when stitched and was all bunched up on one side. Straps way too long and the lace used in the bodice was cheap, cheap, cheap as well as fraying and the stitching was showing and coming undone. I have pictures and an invoice to show. Sadly, the seamstress who fixed the dress had another come in from the same company and nothing was wrong with it but a few minor adjustments. What's up with that?

The dress that I received was poorly made, ill-fitting, and cheap material was used. I immediately contacted the company and they have been giving me the run-around for two weeks. I will be contacting my credit card company to resolve this issue for me. Purchasing your wedding dress should be exciting and you should be pleased with your gown. You will not get what you expected if you order your gown from this company. BUYER BEWARE!