DPDReviews 206

I had a parcel for pick-up, and they came and told me that it was a box and they would not pick it up because of the wheels. I rearranged pickup, only to receive an update that I was not available. I have been home waiting (after missing lectures) for DPD.

I bought Crystal trophies on 17th Feb. They were well packed in individual boxes and boxes of 3 were put into another box. Then in a heavier box and picked up for delivery to me. When the driver handed the package it was opened straight away. To my horror all but 3 of the trophies were smashed beyond repair. I contacted DPD and week in week out they ask for proof of purchase which I send and have sent every week on a request by dpd. They have photos of the packaging photos of the damage and still every week they want proof of purchase. I am still waiting for the outcome I took out their insurance when I paid them for their services and wonder what was the point in insuring goods if they are treated like trash and the company won't take responsibility. If I was claiming for not only the damage but the stress they would owe me a fortune. All I want is to be refunded my cost. Today is 25th March as still no action from DPD to say I'm disappointed in an understatement.

Late again.

My parcel today was once again not delivered by dpd stating severe weather was the latest excuse. There has been snow, however today the postman and Amazon made it to the house without any issues. If the driver had in fact attempted a delivery as the message from dpd stated he would have realised the road was clear. A complete shambles as per usual.

THEY SUCK.
I missed the delivery yesterday (if they even tried to find my house) so I paid to "VIP" my parcel to ensure it arrived before 6pm the next day. I waited home all day in the room next to the front door so I would hear to door go. NOBODY came and I receive a notification "Sorry we missed you". I WAS HOME. I called via the app and was ensured my details were passed on to the depot and they would call me back. B*ll*cks. Went back on the chat feature and they said my parcel would be delivered the following day. The driver could not locate my address but they never even travelled along my road!? I was spoken to like a bloody robot and never addressed the issue- WHY couldn't the driver locate my address? Did they even call for helpful information? NOPE. I'm not hopeful I will receive my parcel today before 6pm (which is what I paid for) and I'm working all day tomorrow so will probably miss it again...
Really disappointing with this so called "VIP" service. It's a scam and just another rouse to get you spend money for their crap service. I'm so disappointed. If any other retailers rely on DPD I will be avoiding like the damn PLAGUE.
I'm never normally a Karen but I haven't felt disrespected or shunned like this in a while. And I hate being patronised by staff that don't give a toss about their customers.

I'm hoping I just had a unlucky experience and not all drivers are as useless as the one I had. Ordered a high value item from Currys which would be delivered via DPD. I paid extra for it to be delivered on a specific day and waited in all day. Continuously tracked the driver. One time he was 30 mins, next 15 mins. And then when it got to 10 I had a text message to say they missed me. Nobody rang the intercom or knocked on the door.

What waste of a day!

Also posted the Review on trustpilot and the company flagged the review. All the reviews on Trustpilot seem fake and they seem to be getting rid of the real honest reviews.

I had a delivery scheduled with this company so someone from my household took the time off of work to wait in.

Nobody knocked on our door. We then received an email to say that they had been unable to deliver the package as nobody was in and rescheduling the delivery.

Again someone waited in and yet again nobody knocked at the allotted time. We again received the same email.

We thought this strange as we had waited in and yet no one had knocked so searched for a customer number so we could check if they had the correct address.

We found the phone number ******* ******* which said it was for customer services.

When I phoned this number it was just a recorded message telling me to rebook online. I then discovered that I had been charged £6 for this number and charged for 2x SMS texts that I did not ask for.

I was not warned of this when I phoned up.

When I finally found another number I was told that the reason the delivery had not been made was because the road was closed.

I sent an email to the complaints department but no one bothered to reply.

It feels unacceptable that a company will scam people with a premium number that is just a recorded message to say to go on the website to rebook.

I will not be using this company again and will advise others who ask to do the same.

It always says "sadly couldn't deliver", even though we are at home. Always gets brought back to the local DPD Shop...

The worst delivery service I have ever had.
My parcel was not delivered for 2 days, due to "the driver could not find the apartment".
I was home these 2 days and the address was clear (can be found in Google Maps by postcode or address easily), still did not get any call or anyone trying to deliver.
On the 3rd day I have noticed that the address got changed automatically to a collection point far from my home.
Calling to DPD did not help at all, customer service was repeating that they can not do anything even if they did not have any evidence of the attempts of delivery (the pictures driver took were blur they said).
Clearly driver just did not bother trying to search for a building or call. Now I have to go to the collection point by myself, spent lots of nerves as well as some money. I guess DPD does not understand the meaning of the word "delivery".

I've been battling with DPD since yesterday I was in and waiting on a delivery- I received an email saying I have missed my delivery and now I'm expected to travel nearly 10 miles to collect from a Homebase
Apparently my driver after failing to knock my door decided to ignore my clear delivery instructions that are both on my online account and on the physical door it's self. I don't drive and this Homebase is not easy to reach - the parcel required no signature now be aware apparently their new policy is they literally make the smallest effort to deliver then deliver somewhere else now correct me if I'm wrong they are paid to deliver to the home address! Apparently now they say there is nothing they can do I either get it by the 30th or loose it - I'm A. Unwell with a lifetime disability B. Not prepared to spent my own time and money to get my parcel

DPD just kept saying nothing can be done so clearly drivers are being told to speed things up and just dump items miles away from customers so they can capitalise on profit and get away with not actually doing their jobs - their policies are ridiculous and their attitude and customer service leave much to be desired! Shocking I'll be asking the sender to resolve this for me.

Parcels never arrive at said time. Notifications about parcel geolocation is non existing. Just stick to DHL or UPS not this garbage.

I will start changing company for deliveries. Last time, they didn't ring the bell, and they chose to leave my expensive parcels in my backyard under the heavy rain, ignoring the instructions to leave in my bluebin or deliver to any of my neighbours as we all are at home during the day.
After 2 weeks, another delivery, I was in the kitchen, I hear a small noise on my door, somebody putting something trough my letter box, so I didn't bother as I was busy in the kitchen. After 15 minutes, I went to my door to see it was a paper from dpd, again, they didn't ring the bell or follow any instruction. When I called to raise a complaint, which I did, they told me to write in the instructions on my dpd application and tell the driver to ring the bell...so incredible, you need to tell the delivery guy that he needs to ring the bell. Don't use the company until the start to do the things properly, as this is too much to stand, as they don't know now they need to ring the bell to do a delivery. I do food deliveries on week end, and I never had any problem with any delivery, just maybe waiting 1 minute or so, no more than that.

Driver by the name of "Harsh" (dude with turban) forced, yes forced my door open and violently rammed the parcel into my door, and then took a picture of the inside of my house without my permission! I am severely disabled and was unable to defend myself against this violence and aggression! I consider this a full on assault! The parcel got damaged through his violent behavior by the way! I will from now on have to keep the door chain closed to allow me to call the police if someone behaves like that again, and to prevent such unauthorized entry into my home and pictures being taken of my home without my permission! It was a shocking experience! Who behaves like that towards a severely disabled person? What sort of psychopaths do DPD employ?

The DPD driver never delivered the shoes. When we started the investigation, the driver showed up at our door offering money for the value of the parcel and asking us to take back our complaint and sign on a paper saying we received our parcel. We thought this highliy unethical. The driver kept showing up at our door forcing us to do the same however we denied each time. He gave us his number and asked to call him if we change our mind. He also said DPD will do nothing and just drag your case and close the investigation.

The next day we received an email from ProDirect sport (where we purchased the shoes) that depot has confirmed that we have now received the parcel and closed the investigation.

The driver has lied to the depot and DPD has done nothing. Horrible horrible service. Please dont use DPD. I strongly believe that the driver stole the parcel as it was limited edition shoe and has lied to the depot. The depot has no evidence at all that we received the parcel.

When escalated to the customer service team, they simply hung up. Either DPD is in on the this stealing scam with the driver or doesnt care enough to do anything about it

Company has really gone downhill over the past few months (my experience). There was a time when I used to rate DPD the highest, they are now the lowest out of all courier services in my estimations.

My poor experience was mainly down to the drivers. Disregard of safe place specified, little or no attempt to ring the doorbell or knock the door. To then be told my parcel will be left in a safe place? What is the point in making effort to specify a safe place, paying premium for delivery and express delivery. To then have to collect yourself... defeats the purpose of paying for express delivery right?

This experience has happened to me once and also my wife once, over the course of this month and December last year. Customer service reps offer zero help and no resolution or assurances. More of a "can't do anything about it" attitude. No effort or assurance to escalate as an official complaint, even when prompted and asked to.

Have no issue with any other courier. They always leave in the specified safe place or make a real effort to knock, ring and wait at door. The only time myself and my wife have ever had to collect, is with DPD.

Absolutely terrible experience. In fact the worst company ever to deal with. Take on your parcel and failed miserably to honor the delivery

I was expecting a heavy item to arrive at my home. The driver did not deliver the item to my address. Rather he/she sent it to somewhere else in my neighbourhood and just took a picture of the exterior of a main door with the parcel but showing no sign post / house number of the house. Turned out my neighbour needs to bring this heavy item over to me. Totally irresponsible driver, and this is not the first time. DPD is a totally irresponsible company as there is no way to complain or give some feedback. It has my phone number but the driver never bothered to call if he cannot find my address. My parcel reference is 0738 338 135. I am trying my best to reflect this on the web so anyone reading this could be aware of it and consider choosing another service provider. Repeated awful experience

Held a package hostage in its Stoke Depot since the 17th Dec 2022. They are not delivering now until 3rd Jan 2023 at the earliest. You get multiple messages stating an unexpected delay, this is a lie as it has been planned that way. This company has zero respect for its customer base.

Would be 0 stars of there was an option!
Shockingly $#*!e service, parcel missing all the time! Never had a pleasant experience and today to top it off the parcel that was due yesterday was rescheduled for today. Drover pulled up on the drive, unable to locate the parcel gets back in the van, and drives off - all caught on my doorbell. Clearly, ANOTHER missing parcel that was ordered ready for my weekend away. Also, impossible to provide feedback AGAIN on the website - form failure?

I ordered a £900 I phone for my niece for Christmas and was messed around two days running as the phone hadnt arrived either dates as stated. 3rd delivery date given the phone was delivered, only to find that the phone had been stolen and replaced with two diaries. I am sure that the two delivery drivers that failed to deliver on the dates stated are in it together so that it can't just be pin pointed onto the of them. The manager was due to call me but I never heard anything back. Bad customer service to say the least! The driver that finally delivered the parcel was very helpful and I don't believe had any involvement at all.