I bought 2 pairs of the new mesh leggings they carry, and one came damaged on a seam.
With one simple email, a customer service rep Express shipped me a brand new pair.
Follow up only took 2 hours from when I filed the complaint.
I'm very impressed!
Ordered two pairs of leggings and a top which arrived a couple of days later and I'm in love.
Leggings fit like they were made just for me holding me and hugging me in all the right places and they feel as smooth as silk. Will definitely be going back to buy more.
Top was a bit small and when I contacted customer service they replied professionally and promptly and were able to help me with my exchange :)
I wanted to buy a gift for my girlfriend, and I came across these guys on Instagram. I will admit there were a few bad reviews that left me skeptical. The fact that the company does not provide a way to track your package (because the shipping is free) also left me a little worried. I reached out to the customer service, and they responded to me very quickly, alleviating my fears. The shipment came in short time and my girlfriend loved it. I highly recommend this company.
I am incredibly impressed by the amazing customer service I received from Niki. There was a problem with my tights and she promptly responded to my email. She went above and beyond to help me. Everything got sorted out and she did more for me than I had ever expected. Thank you again Niki! I will definitely continue to order products from Doyoueven.
Ok, so I bought some DYE seamless leggings back in April. One pair ripped right from the crotch to the butt area the second time I wore them. I emailed them with pictures and they sent me a new pair. Which was nice! I don't even wear them that much because it's hard to find shirts that match with the leggings, they are kind of hard to pair with tops other than the matching sports bra. Anyway, so I'm squatting the other day, and all of sudden I hear/feel the leggings rip! How embarrassing, my butt cheeks where showing while I was squatting:,( they ripped right from the crotch seam, (yes they do have a seam, they are not really seamless) all the way up the middle of my butt crack. Luckily I had a long sleeve shirt to tie around my waist so I could finish my workout.
I ordered a pair of leggings from this company and it didn't take long for them to fall apart by the seams. Ironically they were called seamless leggings. I religiously wash all of the expensive leggings I own by hand and lay them flat to dry because I want to make them last for as long as possible. When I mentioned the issues to customer service they basically said that there was nothing they could do. Even wish has better return policies and you pay next to nothing for their products. What a pity.
Hands down, the best quality active and sports wear! Everything I ordered fits great (leggings and men's items for my partner), top quality materials! I honestly don't know how these guys haven't had more exposure, wayyyyy better than Nike, Adidas and other popular sports brands, cheaper too! LOVE IT, will be ordering again!
Had such a great experience with this company. Accidentally ordered the wrong size, emailed customer service and received a response within 15 minutes. Would definitely recommend to anyone looking for gymwear.
I placed an order on the weekend, received an email on Monday saying it'd been dispatched and there it was today (Tuesday) in my hot little hands! Given that I live in a small country town, I am very impressed at how fast my parcel arrived. Great quality activewear too, love ordering from DYE! Thanks guys!
I have placed two orders with DYE so far. The orders came relatively quickly to say as they travelled over to the entire other side of the world. Second order unfortunately had a wrong item in it. They had accidentally sent me the same colour vest but in a different style (actually a more expensive style but wasn't the vest my partner wanted). I contacted them via the website and at first I received a fairly generic returns response which I replied to asking for clarification. The customer services person responded to my email and sorted out the problem straight away shipping me the correct item with a fast delivery method free of charge. They even said just to keep the original item as it was their mistake. I felt this was really good customer service. Shipping something back to Australia from the UK when it wasn't my error would have been hassle I didn't really need but it's all sorted now. I'll definitely be ordering again.
Have been messaging them all week and they havent responded. Where is my order after over a damn month when i spend 160$$! This is the worst company ever and horrible customer service. Was i scammed? Who knows?
Dont order from doyoueven!
Hi Alex,
Thank-you for your order with Doyoueven,
I can see here that your order was successfully processed from our facility and collected for delivery by the couriers on 05/01/16. That being said, it has currently been 16 business days since your order was despatched for delivery.
The shipping method you have selected for your order is FREE SHIPPING which is sent via Standard Air Mail (a non express, non tracked service).
Generally, orders sent via Standard AirMail takes 7-21 Business Days to be received ( excluding weekends and public holidays)-
To get a better understanding of when you should expect to receive your orders you can view our delivery times in the following link:
http://shop.doyoueven.com/pages/support#what-are-my-shipping-options-local-and-international
Once your order has left our facility, it is then up to the couriers to successfully complete the delivery of your order.
Because we are utilising our National Couriers, Australia Post, to deliver all our International orders, they are not a point to point service (as they are not a privatized company). This means that once your order is out of Australia and lands in the destination Country, it is then handed over to your National Couriers, and then up to them, to successfully complete the delivery of your parcel
We have been made aware by your National Couriers that they are experiencing delays in completing the delivery of orders. Your parcel may also require to clear through your local customs before being delivered. There may be a delay up to 40 business days before further action can be taken for your order as it still may be on it's way to your destination.
Please note that all shipping methods as listed above are an estimated time of delivery* and we are not responsible for any delays experienced by the couriers when delivering your Parcel. The shipping aspect of your order is a separate service from Doyoueven and we reserve the right to not issue a refund on orders if packages are experiencing delays.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
At this point, If your parcel is undeliverable and is returned back to our facility, we will contact you immediately and then take the next steps in resolving your order to send to your new address
We hope this helps and we look forward to you receiving your order shortly.
Niki,
TeamDYE
I have paid £142 including shipping which is £11 as I live in the uk I haven't received my parcel yet but I've just had a email saying I need to pay Import Duty/Tax Payment to get my parcel to my house which was £62 I have just read that on the website which I wish I read before even purchasing. Far to expensive for leggings and shorts very over rated and ridiculous for Import Duty/Tax Payment especially if you've paid £11 shipping. Won't be buying again.
I recently ordered the new mesh panel leggings from dye. And can honestly say these are not only the comfiest pair of leggings I own but they also look and feel incredible on. Received so many compliments when I trained today.
Definitely will be purchasing more from the site/company!
The whole process was simple, quick and received my item within the 1-3 business working day time frame.
So I spend my money to buy clothes that have taken nearly two weeks to come and I'm still waiting, I contacted their email about a week ago and no response.
Me, the client expects to get a good customer service and quick delivery for paying top notch, clothing on this website isn't cheap. If it was cheap I wouldn't mind the wait.
I live in western Sydney so I should be receiving my packages quick.
Ordered a small (I'm a size 6/8 in tights) the waist fits perfectly the thigh seems fine but the butt looks pretty bad. It's stretched and I can see white and the seam doesn't line up with my butt "crack". The material is so nice and the "Do you even" is embedded into the material so it won't crack which is great. But I just ordered the wrong size (s). It seems a (medium) would probably be perfect! I just wish I had known before purchasing them.
I ordered beginning of November for Christmas. This is what happened:
1. They didnt send shipping confirmation for one week. I asked and they came up with some lame excuse.
2.20 days later no delivery. I wrote to them and after a weeks time they reply that now its not 20 days but 40
Days (work days).
3. After 40 days I write again. They ignore my email(s) for 2 weeks.
Still havent received anything. I think they are going bankrupt or something. I definitively dont trust them and would never use or recommend use them. Stay away!
These guys are amazing, they went above and beyond in finding a resolution to my problem.
The goodwill these guys have created from such a simple gesture is enormous. Other companies could learn a lot from DOYOUEVEN. Companies like this make the world a better place. Thankyou
I have placed a couple of orders with DYE and I really liked the items. The shirts were excellent quality. I placed an order and needed to swap them for a different size. Their response was quick and super helpful. Will do more business in the future!
Bought the Thermal Haze bottoms and Hoodie last week. Arrived within 5 days and the items are of incredible quality! I may have ordered the red ones today along with some gear for the Mrs as a result of this great first experience. 5*!
I purchased the lavender seamless leggings for $80. Luckily, it only took 10 days to receive my order. Upon receiving them, I tried them on. The ripped immediately and were so see-through, I would rather wear pantyhose to squat in than these leggings. I wrote a review on their website but they deleted it. Definitely a sketchy company, I will not repurchase or recommend to anyone.
Overview
DoYouEven has a rating of 3.3 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DoYouEven most frequently mention customer service, wrong size and new pair. DoYouEven ranks 15th among Sportswear sites.
- Visit Website
- Dandenong South, VIC, Australia
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raquel,
We're so sorry to hear that this has happened again.
If you had sent us an email, we would have been more than happy to issue you with a refund.
In saying that, we'd love to have this issue resolved for you.
Please send us an email at contact@doyoueven.com
We look forward to hearing from you.
Kind Regards,
Milly,
DYE Team