doxo

I did a Google search for my water district so i could pay my bill online; the DOXO site popped up. I will take blame for not reading more closely but it seemed legit. So i paid on line with an almost $5 fee. A few days later i received the new bill (I was late on the first one to be fair). The new bill still had the previous balance on it so i called the water company just to be sure. After looking into things i fount out that the payment wouldn't arrive at the MUD district for 5 more days (10 days in total).
Now lets fast forward to today when I receive my new bill, now with three months of dues on it. I called the water company and they said they haven't received the payment. I got on DOXO's live chat, completely useless. I called their phone number. The lady could speak English but with a very heavy accent that made her hard to understand. And at the end of the day i wanted to cancel my payment and she told me that the payments department would get back to me in up to 3 DAYS! Lets see if they call.

Sorry about the rant. I don't ever write reviews but have never been so upset. The bottom line is DON'T EVER USE DOXO!

Dont pay with doxo made a payment twice they never delivered it found it on google i dont know why i trust them but never again u even cant contact them there is only a chat online they want help you

Made a payment through them to pay a dental bill. Doxo said that the payment was delivered on a certain date. I checked will my biller and they show no record of receiving my payment. I tried to get ahold of doxo and had no luck. All I got was the virtual chat that was useless and answered none of my questions or how to talk to a live person. If you have any other means to pay your bill do it. Its a Horrible feeling that I can't resolve this issue with them. Especially during this time when money is tight. I feel that that I'm out the money I payed through them. DO NOT USE THIS COMPANY TO PAY YOUR BILLS.

It made me chose a star - this co deserves ZERO! I received an email that paying my bill through Doxo wouldn't have a fee. I was charged $3.99, which I haven't paid and now I'm getting another payment request for a fee on that fee. I called numerous times, finally got Andrea -she verified my phone # to call back in case we go disconnected and requested that I email my notice to her. She confirmed receiving my email and put me on hold for almost 25 minutes total, then of course was disconnected. I've not gotten a call or email response. This company is a TOTAL SCAM. You can't contact any human to help you. DO NOT DO BUSINESS WITH DOXO. I want these fees removed, then I will never do business with DOXO SCAM AGAIN.

So, I try to make my Utility Payment online. Click on the Utilities website (onlie, because the Postal Service has failed in getting my payment to them), get directed to DOXO. Pay the bill. They Charge me $10 to forward the payment... grumble! Sao, at the end of it, I can find no evidence that the money I posted (Gave them CC info) will be qpplied to the Utilities Acct # for me. AND then... oh it will be 5 days before the Utility Co gets it... so it's late... add a late fee from them! I called the Utility Company... the said they won't receive that payment for 2-3 weeks!... and emphasized that they are not affiliated with DOXO... and THEY DO NOT RECOMMEND USING DOXO TO PAY BILLS. I hate scammers with a passion... Be Careful where you click!

I wake up on a Saturday morning go down to my kitchen table (still in my robe) I make a pot of coffee pay my bills before the pot is done brewing. I love it!
Shane K.