Overview
doxo has a rating of 4.5 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.
Easy pay, Great for paying some bills. For a modest price, you get a bit quicker speed on the payment of some utilities, and the free version does pay. You need to schedule those bills in advance by many days to be sure payment is paid in time.
I have been waiting for a $245 refund since June 22. I have emailed the company over 100 times when they did respond to the emails they blamed my bank for the wait and anymore they dont even gove a response. It is now October a refund doesnt take this long... its so frustrating
My gas company uses this platform for online billing/payments. I always prefer to do things online and this makes it easy. I'm sure it would be even more convenient if multiple of my providers used this platform.
It was awesome. It only took maybe five minutes from start to finish to complete the whole entire process and the payment was gone. I especially like the fact that the funds are taken out right away so that I don't have to worry about using that payment in error.
Hello Bobbie,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Doxo Website popped up when I was trying to pay bill online direct to Termix, took my money and charged extra.
That's misleading and should be illegal. I paid my bill twice because it due the same day and they take longer to process payment.
Hello Manny,
I’m sorry to hear you feel misled—I can assure you this is not the experience we’d like you to have of our service. Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered!
To let you know, doxo also offers other services on top of conventional bill-pay—we offer free email bill-pay reminders as well, and an optional subscription service that has overdraft protection and provides ACH payments with no delivery fees. If you would like more information, our Customer Support team will be able to provide specifics for you and can be reached 24/7 on https://support.doxo.com.
Best,
Lisa
A simple and worry free way to pay all of my bills. And because I suffer from short term memory loss, this is my best way to insure that my bills will be paid. And all transactions are secure which gives me peace of mind.
This company is not worthy to receive not even a single star! They claimed to be something they are not and took our money and we have yet to receive it back! Beware of Doxo. It's a scam! Class action law suit is definitely coming!
Hello Jesus,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
All I want to do is pay my freaking bill! Why are you charging me after you said, if I signed up for the monthly payments you wouldn't. Now I'm removing my monthly auto payment.
This is extremely unpleasant and unfair and you really need to kiss and thank the big guy that I LIKE paying my bills! And to think I have 16 bills in total that I was going to put through this program... NOT!😱😵😠
Hello Carol,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.
If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.
Thanks,
Lisa
I use Doxo to pay my Florida Blue Bill. Doxo, always send me reminders before my bill is due to ensure that it gets there on time. I would normally use my banks bill pay, but Florida Blue hasn't updated their billing address... So, while I'm not crazy about paying a fee to pay my bill, it's better than losing my Rx insurance...
I made a payment online August 29, here it is September 21 and my bill still hasn't been paid! I've called twice a week every week and they can never give me an answer. Keep saying they'll transfer me only to hangup and. Never respond back! Currently holding on the phone now for 47mins…. NEVER AGAIN!
Hello Deborah,
We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right.
Thanks,
Lisa
I made an account after getting home from Chicago and checked it daily for several days but never had a bill. After a week or so I forgot to check daily but eventually an email came in that my Account was past due so I payed it.
Hello Leslie,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Whenever I try to pay a bill online, this pops up as top result in search. It appears to be the official website to pay bills, but once you start filling out information you see fees start to pop up. So, this company's business model is basically to lurk on the internet and try to convince you that they are the legitimate business so that you can get suckered into paying extra fees.
Hello Doug,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!
Thanks,
Lisa
I Don't like the fact that we have to pay a fee to pay you money! I think this is very unfair. If there were another way to make payments that would not cost me additional money, I would certainly take advantage of that.
Hi William,
We appreciate the feedback, and are continually working to improve our affordability. At this time, our most affordable options are to process payments online via ACH (debiting directly from your checking or savings account), as opposed to paying by credit or debit card. If you contact our Customer Support team, we would be happy to explore the specific payment options for any specific billers you'd like to pay—we're available online 24/7 at https://support.doxo.com. Thank you!
Lisa
I like the convenience of paying my bill on line. However, I never know how much I am supposed to pay, unless i actually see the paper bill or log into my actual account from the company that I am actually paying. I get the email telling me to pay the bill every month and I have paid it, but then I realize after about 4 months that this particular bill only needs to be paid every other month, so I had a large credit and I dont owe anything for a few more months. Bit I continue to get the email staying I owe this bill. So if those things could be fixed, I would love your service.
It's was truly great paying my late mother's bill using this app it was truly a blessing and it great to use.
Thank you for the service.
But unfortunately I will not be using the app to pay my mother's (Johnniemae Williams) bills any longer because my mother has passed away and all her bills are paid up and the services are no longer under her name. All accounts have been closed under my mother's
Thank you
Hello Tanya,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Not an authorized 3rd party payor I was told by State of Colorado! Accidentally somehow paid them as bill for toll payment. Still got bill and fees increased and state withheld Drivers license. Brought un proof of paying DOXO. And basically they looked and said never heard of them. Have nothing to do with us! You still owe us! Wow Scam Alert!
Hello James,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.
Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
Best,
Lisa
I have used Doxo as a way to pay a bill online. My payments have always been credited to my account on the same day I made the payment. This service is reliable and secure. The cost for the convenience and peace of mind is priceless.
I think it sucks. First of all you don't tell me the balance I owe. You leave it to me to get in touch with bank one and ask what my balance is then you charge 3 dollars to complete the transaction. Like I said doxo really sucks.
Hi Joe, we appreciate your review and your feedback. I absolutely understand your frustration regarding doxo's fees, and I can assure you that we're actively working to make our service more affordable.
Currently, our most affordable options are to process via ACH payment or to sign up for our subscription service: doxoPLUS. By signing up for doxoPLUS, payments made from your bank account are free, with no limit on the number of bills you can pay.
Doxo also assists with bill pay reminders for free! If you'd like any additional information, please feel free to reach out to our Customer Care team at support.doxo.com.
Thank you again for your feedback, Joe. Have a great day.
--Adam
Doxo Support
My dad found the website because he wanted to pay ezepazz and he payed them the money so they can transfer it they have been constantly withdrawing money from his credit card some othe reviews are fake to make it seem like its not a scam.
Hello,
Thanks for taking the time to provide your feedback--we're sorry to hear about this misunderstanding. It sounds like your father signed up for doxoPLUS, our subscription program, which offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. If doxoPLUS isn’t a good fit for your payment needs, you can cancel at any time by managing your subscription here: https://user.doxo.com/subscriptions
We'd like to investigate this issue and make things right with you. Our Customer Support team is available via live chat at https://support.doxo.com. We hope to hear from you or your father soon.
Thanks,
Lisa
Since using doxo, paying my bills has become so easy. I literally set everything to autopay and it takes care of it for me. It's so nice not having to log in to multiple different websites every month to pay all my different bills. Their doxoPLUS program is a great addition - I love being able to track my credit score as well.
Hello Erica,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
If this situation sounds familiar to you, then doxo is here to help.
Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.
In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.
doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
For more information about what doxo can do for you, please visit www.doxo.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa