Overview
doxo has a rating of 4.5 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.
Most of these reviews must be fake. Google "doxo warning" to see how many hospitals, banks, and utility companies are warnings their customers about doxo. At best doxo charges you a fee for online bill pay that is normally free. At worst they pay your bill late, leaving you with no lights. Or they look like your utility company and you don't realize you went to the wrong website. They are also known to start accounts for you and charge you monthly. They do in fact pay your bill if you sign up for their service, but days later and at higher cost. The worst part is most people don't realize they are using doxo and get blindsided by late fees or issues. Sometimes doxo loses the payment or sends it to the wrong place.
Thank You doxo,
You make paying my bill so easy. I only wish I could pay all my bills with you, the quick response of confirmation of the bill getting paid makes me not worried if its going to be late or lost in the mail.
Thanks a lot for your feedback, Barrie! If there's ever a biller you want to pay through doxo that you can't find in our network, you can actually request that they get added here: https://www.doxo.com/provider_info/new
Hopefully we'll be able to get them in the system so that we can make your bill pay experience as painless as possible. Let us know at Support@doxo.com if we can help out at all! Take care!
--Adam
Doxo Support
All good two things not like: amount time you take from making payment till you send it and the extra charge per payment
Hello Brenda,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
You didn't pay my AT&T of $238.63 around 11/12/19 because they threatened us. and sent 2 bills at once... if you had paid it then they wouldn't be calling today 12/12/19 demanding a payment and when I went on the phone to pay it they said we owed 505.98 and that is what I had to pay... so we will not be using your service again...
Hi Robert,
We're very sorry to hear you faced this issue when paying through doxo--this is not the experience we'd like you to have of our service. I'd encourage you to reach out to our Customer Support team so we can investigate your specific case. You can do this by emailing support@doxo.com, or reaching out to an agent on our 24/7 live chat at https://support.doxo.com. We hope to hear from you soon!
Thanks,
Lisa
Doxo is a go to for making bill paying easy to remember with their notifications. The service charge per payment is easy on the wallet as well! I would and have recommended Doxo to many of my family and friends to help keep their bills in line and help make it easier to remember when due dates are.
I made a payment thru Doxo to pay my AEP electric bill for $488. It was paid to incorrect account number. Don't know if I gave incorrect account number or if it was their fault. Doesn't really matter. But both Doxo and power company said there was nothing they could do. Will never use Doxo again so take my email off your list.
Dear Barbara,
Thank you for taking the time to provide your feedback—we’re very sorry to hear you’re facing this issue. We’d like to see if we can investigate this further to try and resolve it for you. Could you please contact Customer Care at support@doxo.com, or speak with an agent on our 24/7 live chat at https://support.doxo.com?
About the emails—we’d be happy to unsubscribe you from our marketing list. You could email us at marketing@doxo.com, or just click “unsubscribe” at the bottom of any previous emails you may have received.
Thanks,
Lisa
In the past I have had trouble staying organized and on top of my bills and expenses. I've been using doxo and I have to say that it has helped me be way more consistent and keep my stress levels down. Doxo for the win!
Hello Pete,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I paid my electric bill using Doxo.
Confirmation said it would be paid by Nov. 22,
Then in Dec. I get word that my electric is to be turned off for non payment.
On Dec. 20, After several hours was finally able to talk to a person from Doxo, whom gave no reason for the bill that was deducted from my bank account plus there fee, was not paid.
So at current I am out the amount of the electric bill plus a late fee doxo's fee, plus the amount I have paid the electric company that I already paid Doxo for.
This is ridiculous.
Rep. From Doxo said a refund would be mailed to me within two weeks, which I have not yet received.
This is poor business
I would highly discourage anyone from using this company
Hello Johnny,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
I like things that are easy, safe and convenient. With Doxo, I know that my payments go to where they are supposed to be and I receive the tracking information, I need. All my transactions have gone through smoothly without complications. Paying bills on the internet can sometimes fraught with dangers, but the doxo website, I feel my transaction is safe and secure.
Service fee is too high. It was hard to find my water account. Took 20 minutes to pay my bill. I would use this site each month, as I pay electric, phone and trash online. NONE of those sites charge a service fee. Posting this review was next to IMPOSSIBLE!
Hello Beverly,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.
If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.
Thanks,
Lisa
The water company and trash pick service never received the payments I made through Doxo! Their service department was no help and would not refund my money. I had to pay two months over! I lost over $100.
Hi Walter,
Thank you for reaching out, that's definitely not the experience we wished you to have.
If you haven't already, we would ask for you to reach out to the doxo customer support team so we can investigate your specific issue. They can be reached directly by emailing support@doxo.com, or by calling (206) 319-0097 (and press "1" for customer assistance).
Thank you,
Leta
Doxo Support
Where my money 265.00 I paid on a bill through y'all they have not received it where is it at.Don't Trust them at all take your money and run away with it just wanna know where my money is would like it back or pay the bill thank you
Hello Michael,
I’m sorry to hear you’ve faced this issue with our service. We’d like to have the opportunity to investigate this further. If you haven’t already, please contact our customer support team, which is available via live chat at https://support.doxo.com. Thank you!
Best,
Lisa
After using for auto payments for over a year- unable to cancel autopay. I've never used such a terrible website- outdated and locks up. No phone or email for support. When I called the utility company that is using the ancient doxo service they said they can't cancel either and they are unhappy with doxo. Had to call credit card company to block the charges.
Hello Kimberly,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
A while ago, perhaps several months, it was difficult to pay the gas and electric bill. Also, the bill did not specify whether the charge was for gas or electric. The only way that I could tell is that the gas bill, being on a budget plan, was rounded to the dollar. Since that time the payment process has improved and the charges was deducted from my checking account automatically.
Easy pay, Great for paying some bills. For a modest price, you get a bit quicker speed on the payment of some utilities, and the free version does pay. You need to schedule those bills in advance by many days to be sure payment is paid in time.
Hello Bill,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I have been waiting for a $245 refund since June 22. I have emailed the company over 100 times when they did respond to the emails they blamed my bank for the wait and anymore they dont even gove a response. It is now October a refund doesnt take this long... its so frustrating
My gas company uses this platform for online billing/payments. I always prefer to do things online and this makes it easy. I'm sure it would be even more convenient if multiple of my providers used this platform.
It was awesome. It only took maybe five minutes from start to finish to complete the whole entire process and the payment was gone. I especially like the fact that the funds are taken out right away so that I don't have to worry about using that payment in error.
Hello Bobbie,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Doxo Website popped up when I was trying to pay bill online direct to Termix, took my money and charged extra.
That's misleading and should be illegal. I paid my bill twice because it due the same day and they take longer to process payment.
Hello Manny,
I’m sorry to hear you feel misled—I can assure you this is not the experience we’d like you to have of our service. Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered!
To let you know, doxo also offers other services on top of conventional bill-pay—we offer free email bill-pay reminders as well, and an optional subscription service that has overdraft protection and provides ACH payments with no delivery fees. If you would like more information, our Customer Support team will be able to provide specifics for you and can be reached 24/7 on https://support.doxo.com.
Best,
Lisa
A simple and worry free way to pay all of my bills. And because I suffer from short term memory loss, this is my best way to insure that my bills will be paid. And all transactions are secure which gives me peace of mind.
If this situation sounds familiar to you, then doxo is here to help.
Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.
In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.
doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
For more information about what doxo can do for you, please visit www.doxo.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jack,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.
Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
Best,
Lisa