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After using for auto payments for over a year- unable to cancel autopay. I've never used such a terrible website- outdated and locks up. No phone or email for support. When I called the utility company that is using the ancient doxo service they said they can't cancel either and they are unhappy with doxo. Had to call credit card company to block the charges.
I made multiple complaints regarding my 2 UBOXES that were never delivered. I had a GUARANTEED delivery date of 8/19 and since then I've made multiple calls totaling over 10+ hours (on hold and with employees) trying to get my UBOXES. I've been given the run-around with multiple inaccurate delivery dates from customer service and supervisors. I moved to a new state and have been in an empty house for 7 days without any of my essential items... I want my boxes!
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Hello Kimberly,
I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.
You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa