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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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The two flower girl dresses are absolutely beautiful! They are very well made and look just like the photo online. They are going to look stunning on these little girls for the wedding. Thank you for making these beautiful dresses!
I purchased a custom laced beaded cathedral veil for my sister in law. They were MORE than helpful and knew exactly what I wanted! They were kind and thorough, highly recommend! Did I mention the veil is GORGEOUS! Everything was beautiful! They did a wonderful job working with me!
This dress and matching veil turned out absolutely stunning! My daughter can't wait to wear it for her first communion next month. I especially love that the bow has Velcro so it stays perfectly tied (I would never be able to make it look that good). Thank you so much!
Absolutely horrible! Stay away! They sent me an unfinished dress and when I tried to speak to them
About it they had no solution but to return it. If I could give negative stars I would.
I found these wonderful ladies on this store and hired them to do my wedding dress without ever meeting them. I payed for the dress and send photos of what I wanted and sent my measurements. As the wedding got closer I began to get nervous about my dress and went for a fitting 2 weeks before my wedding. Not only did I find a beautiful dress awaiting me but I also found two wonderful, hard-working ladies who invited me in, made me feel comfortable and worked with me on my perfect dress. They worked so dilligently to make me happy and they are so amazingly talented. Best of all I absolutely loved them and wanted to stay for dinner! They are so sweet and kind and want to make their clients happy. I went back to get my dress a week before the wedding and it was perfect! Just what I wanted! I would highly recommend this shop!
Tasha was so helpful in customizing this design! She added sleeves and a couple other minor changes. It is exactly what I wanted! The dress will need to be altered to get the perfect fit, but the build quality is excellent. I have no doubt this will be the perfect dress for the big day. I'll try to add pictures when I have them.
The dress took longer than promised to make, and I did not receive any updates as to why she did not meet her self-imposed deadlines, but she responded within 24 hours each time I inquired about the dress and sent pictures when the dress was almost completed. Overall, I'm very happy with my purchase and my experience! Her quality work, willingness to customize, and low cost are, in my opinion, worth the long lead time.
This team is the most professional, caring, and talented set of designers that I have ever dealt with. They created my daughter's gown in record-time, it was BEYOND anything that I could have ever imagined. They were in constant contact with me during this creation process and made all the right decisions when it came to certain details. I cannot that you both enough for this incredible gown, you are AMAZING! The colors were stunning, and it is going to be passed down to my niece and treasured forever.
I'm so happy I chose to get pockets in my skirt! They're so cool, they'll look great in the photos and no one will be expecting them. They add a fun, laid-back element to a very classy skirt, which is a nice combination. Plus I can carry my lipstick for last minute touch-ups:-) Thanks so much, so beautiful and well made. Speedy delivery, great communication!
The dress I ordered was very well made, very beautiful and just like the one in the picture. Helen did a great job! I didn't want to give 4 stars because the dress really is wonderful, but there wasn't much communication about my dress throughout the process.
It didn't ship on time due to specific address information, but she was extremely generous and kept me up to date. I didn't mind it being late at all (: The dress is stunning and the measurements were perfect. The lace is flexible and looks very elegant along with the silk lining. I love everything about this dress and I knew that I could message Linda about any questions I had; she answered within a day. Don't regret this purchase at all!
WTH was I thinking when I ordered from this site?! The picture of the dress I thought I was ordering is not what was sent to me. The overlay has flowers instead of simple leaves. I purposely avoided flowers! The loops for the buttons are not big enough. Umm? Did you measure the length for the loops? Apparently Not. WTH!? The gamble was not worth the risk. Sure I could send it back, but I am responsible for shipping. GRRRR. Even better is knowing I would only get 80% of my money back. So pissed right now and they know it. They are not even responding to my emails anymore.
Hi Angela,
We checked the pictures sent from our QC department and we were sure that we made the dress as your requirements and measurements. As for the 80% refund, please review our return policy here:
https://www.dorriswedding.com/article/return-policy.html
Your understanding will be appreciated.
Best Regards,
Customer Support
Please review our return policy here:
https://www.dorriswedding.com/article/return-policy.html
This dress is absolutely gorgeous! I can't believe how well it fits, it's just perfect. Susan did a fantastic job. She replied to my questions very quickly and made the adjustments I needed. I highly recommend Suzanna's designs to anyone who is searching for a custom handmade wedding dress.
I ordered my daughter n laws dress from this site. The dress did come back in a reasonable time. The dress actually looks like what we ordered. The problem is there's a noticeable defect in the fabric of the dress and they didn't put in a bustle at our request. We did not want to send the dress back, we just wanted a bit of a refund to take the dress to a local tailor to see if the defect can be repaired and have a bustle put in. I even sent them a photo of the defect, only for them to email me back, saying they don't believe the problem came for them! Their idea of a compensation was $5.00. First off, it's obvious the problem is a defect in the fabric, any person with eyes can see that. What are they implying, that we made the defect? The dress had just come out of the packaging and we were carefully inspecting it and saw the defect immediately! Second, to offer only $5.00, is actually an insult! Where would I take the gown to have it repaired for $5.00? The dresd came to us with a defect! I emailed them back disputing what they said and told them their solution was an insult, that they basically have to do better than that! To no avail, they are now totally ignoring my emails! What a sham! I would advise no one to order from this company! Their customer service is hidious and they are not a company of good integrity to their customers!
Hi Alice,
We had checked the photos sent from our quality control department, the dress is indefective, and usually we offer a $5-10 compensation fee to fix the small defect, no matter who made the defect. Thanks for your understanding in advance.
Best Regards,
Customer Support
Polina, has been amazing to work with. The dress is made beautifully and the fabric is stunning. I love everything about my dress! It's fantastic! Definitely would recommend Polina!
Getting this dress made for me was the best decision I ever made. It was made to my measurements and exactly what I wanted. Everyone complimented me on the dress and was amazed that I had ordered it online. It turned out perfect and was stunning according to all my guests! Thanks again for a beautiful dress!
I fell absolutely in love with my dress the moment I put it on. Selina is great, she kept in contact and sent me pictures during the process of making my wedding dress. I was a little hesitant on purchasing a dress online because when it comes down to detail I am very picky. I love the fabric and lace that was used, this dress fits me perfectly in every way. If you give your exact measurements the dress will fit you exactly as it should. I would suggest having Selina make a dress for anyone that I know, without a doubt I am so happy I chose Selina to make mine.
Unbelievably gorgeous! Linda is such a professional, her work is exquisite and I cannot thank her enough for making the wedding dress of my dreams... and at such an affordable price too! She's amazing, I highly recommend her! The dress fits like a glove. Absolutely stunning. I cannot wait until my wedding day!
Polina has been wonderful to work with. It took awhile for her to respond to my first inquiry (due to a boom in business), but she was very attentive and easy to communicate with after that. In the end, she was very patient with my many inquiries about how to flatter my frame and achieve the best design. I gave the dress a 4 instead of 5 because I made the mistake of having a novice take my measurements, so my dress required some minor alterations when it arrived. To Polina's credit, when I contacted her and told her the dress did not fit properly, she offered to do the alterations for no additional fee: "I have no interest to make profit from unhappy customers". All in all, this has been a wonderful experience and I highly recommend working with Polina. PS: Those who have seen me in the dress say it's GORGEOUS!
This dress was perfect! The construction based on my measurements were spot-on. She was super responsive and helpful, and very fast. I highly recommend her!
The dress I ordered is nothing like the picture shown. Horrific customers service. They are ignoring my emails after providing extensive proof that they are in the wrong. Please don't gamble and lose your valuable money to this shady overseas company.
Hi Molly,
All dresses are made-to-order items and made from scratch, our tailoring team spends hours and hours on every dress ordered online and we do not resell sold dresses. We are doing our best to satisfy our customers. Would you please send the pictures to our customer service department?
Best Regards,
Doris Wedding
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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Hi Christie,
Good day.
We try our best to make the best dresses and the quality is guaranteed, we will never send a unfinished dress to customer. We checked and didn't find your return request, would you please offer your order number? Did you really bought our dress?
Best Regards,
Customer Support