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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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Wonderful dress, you can see and feel that it's been made with lots of love! Simply perfect! Thanks so much!
This ombre dress was my daughter's dream item to wear at her Bridal Shower. In the ordering process, Kathy, was incredibly prompt in all communication. The dress is a work of art! It's truly a designer item.
If you order from this shop, I promise you that you'll be over the moon!
Unbelievably beautiful wedding dress! Simple, elegant, and chic. Fast shipping, expedited order--perfect transaction in every way! Thank you SO MUCH!
She and I worked together to design the dress of my dreams and I am so thrilled with it! It is perfect and fits beautifully. I am so happy about having this dress to wear on my wedding day. Thank you!
The dress is more beautiful than I ever could have imagined. I am obsessed with it. It fits perfectly and is so well made. And I felt was very honest and thoughtful in her feedback. Now I have the perfect wedding dress. The cherry on top: I paid less than $300 for a gorgeous, custom made lace gown. Her shipping was very speedy, too.
I love it. Its beautiful. Better then anything I saw in shops and fits perfectly. Extremely comfortable and flattering. She answered my million questions, sent me progress photos and has made me very happy. Highly recommend - I can't wait to put it on.
She did a WONDERFUL job communicating with me and making sure the dress was exactly how I wanted it. The dress came and it was loose but only because I had lost weight. I was very pleased with quality of the workmanship and it far exceeded my expectations. I will, for sure, tell my friends to order with her.
This dress is absolutely perfect. I couldn't be happier. So well made, fits perfectly, and the fact that it was so customizable was the best thing ever. The seller was so responsive to every message and question I had, and makes a killer dress. If you're on the fence, let all of these reviews help you - I would 10/10 recommend the shop to anyone looking for a wedding dress. Thank you so much, I cannot wait to wear this beauty at my wedding.
I received samples to decide on which fabric I wanted to use and her quality of the samples are stunning. The choice is going to be hard, but I can hardly wait to order my gown!
I'm very pleased with the dress. The seller did a great job and took in account every detail I asked for. The dress is how I imagined it / wanted it to look like. I really recommend the shop for her wonderful work. Also, the whole ordering till delivery process went very fast and correct. I can't wait to finally wear it on our wedding day.
Looking for your special dress and having no luck putting imagination to reality. Put the seller on it. She made my dream dress and in no time at all. I am in love with it and it took no time to ship to me across the globe. I couldn't of asked for a more perfect creation of my imagination. I love her!
You won't regret your purchase :)
I love this dress. LOVE IT! I can tell it was made with quality and love.
I have had it now for a week and it is such a special piece of my wardrobe that I want to buy another one.
Excellent seller.
I am a 38 year old 2nd time bride who wanted to do everything my way this time around, and I wanted to have the perfect dress. I searched for 6 months and tried on dresses in multiple shops and nothing felt magical when I put it on. The seller and I started talking 15 months ago, and she really understood my vision the most. I paid for an amazing custom dress. It was tough putting faith in the process without getting to see how it looked on my body but, it was all worth it! Trust and take the chance. You will have no regrets! Fit perfectly! My seamstress was a skeptic and she was wowed!
I ADORE this dress! You made it absolutely perfect with the custom sizing! Great cut and design, good quality and a pleasure to wear. Great communication and personal touch in packaging.
Wonderful! Exactly what I wanted, just like the photo, lovely to wear - soft and beautiful, and the maker of this item was beautiful to order from - fast too!
Lovely dress. Simple classic! Soft and comfortable, yet brings my whole piece together and makes me look extra nice. Love this company and just about everything they make!
Ordered 3 of these dresses for my wedding and they are absolutely stunning! So beautiful and nice quality! I got it right when they said I would. Great customer service too!
To say I was blown away by my dress is an understatement. It was by far an absolute dream come true! Designing my wedding dress with someone halfway across the world was probably the riskiest and craziest idea that I ever made but wow was it worth it! Everyone at my wedding was WOWED and stunned by the beauty of my dress.
Tasha listened carefully and obliged me down to the last specification. The dress shipped on perfect time and fit like a glove. Everything is just perfect!
Got this dress very quickly. Love the feel, versatility and the way it fits around my body. Positively the best goddess dress I 've seen. It flows and is comfy. Perfect fit, wonderful fabric, love it!
This is such a great says dress and it is super comfortable and I love to wear it to dance in (yes, it is secure enough). The shop owner was so helpful and sweet and made sure that I got this top in on time for a performance. I recommend her to everyone. Ordered another in a different color after I received it.
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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