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The company has garnered a mixed reputation, with many customers praising the quality and fit of their dresses, particularly those ordered with custom sizing. Positive experiences often highlight the smooth ordering process, timely delivery, and supportive customer service. However, significant concerns arise regarding the handling of returns and customer support, with numerous complaints about delayed responses and difficulties in returning unsatisfactory items. Overall, while the product quality and selection are well-received, the company's customer service approach appears inconsistent, leading to frustration among some customers.
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I wore this for my prom and although i was very indecisive about the style i should wrap the dress in, i found the perfect style in the end. Shipping and arrival time was perfect! I loved the dress' texture and color. Would definitely buy from this shop again.
Always timely when it comes to shipping. Such soft and beautiful fabric! Can't wait to share then with my mom since purchasing a dress online eliminates the experience of trying on dresses at a store. Completely satisfied. Thank you Cindy!
The color is great for summer and the chiffon/mesh adds a bit of romance. I have three summer events to attend and now, I have three dress for the price of one. I felt great wearing it and my children thought their mom looked beautiful. The added bonus is the way it arrived. It was wrapped beautifully and placed inside a tote bag.
I absolutely love my dress! It shipped on time and the fabric is beautiful. It is comfortable, elegant and affordable! I was hesitant about buying my wedding dress online, but I could not be more pleased!
I absolutely LOVE the dress. I bought the dress in Champagne and it is a stunning color. The fabric feels silky smooth! The dress is also tailored to my size. I highly recommend this product and seller! :)
Absolutely gorgeous dress! It fits beautifully. I spent an hour just playing with the straps, having fun with some crazy stylings. Thank you so much for offering gorgeous custom options to those of us who have trouble finding good fits in stores.
Best Dress I have ever bought! Will be buying more! Got the dress within 4 weeks of it being shipped! The fit is perfect. Better quality than I had anticipated. Shipping was fast. Thanks!
The dresses are very comfortable and the versatility is amazing! It took a little bit to get the hang of all the ways to wrap the dress, but it was actually pretty fun too. I will only warn that you might want to send a picture or a cut of the fabric swatch of the color you chose to make sure you get the color you want.
The dress fits so perfectly and the material is thicker than I had imagined which means it's good quality! It is gorgeous and very well made. Can't wait to see my bridesmaids wearing this wrapped in different ways :) Thank you!
No problems with ordering or shipping. Lace layer separates a little from the stretch layer beneath, but seems better once on. Excellent customer service. Received in good time with no problems. Lovely dress.
This wrap dress is awesome. Beautiful color, super soft material, and transposable into any style for any occasion. And extra perks to Kathy for accommodating our group of bridesmaids with a color that was nearly sold out. Thanks so much!
Came in a professional manner with all colors labeled. Made it easy to chose. Definitely way different than looking at them on the screen as each has its own unique qualities.
I love my dress from the store. I ordered a sample dress that all of my bridesmaids could try on and they all loved the style, colour and material. It's quite heavy but that means that it hangs better on all different shapes and sizes. I would recommend stretching the fabric of the straps out to ensure that the wrap around doesn't become unflattering but apart from that, i'm really happy with the service. I've ordered 4 more dresses now which should arrive within 3-5 weeks.
Dress fits perfectly and the colour is EXACTLY as shown! Shipping was reasonable, complete turnaround time from order to delivery was 4 weeks. LOVE THIS DRESS!
I received the samples for this dress quickly, and I couldn't be happier with the color! Every single one of my bridesmaids have fallen in love with the color we have chosen (Vintage Hawaiian Orchid), the feel of the fabric, and of course the ability to personalize the dress by wrapping it however they choose! We are very excited to order the dresses soon!
Quick service. Being able to see a swatch of the color is really helpful. The color I needed matched pretty well so I'm definitely buying a dress from this seller.
I LOVE THESE DRESSES! I ordered them for my bridesmaids for my wedding. My bridesmaids are all shapes and sizes and they dresses are very flattering on everyone. I can't wait for the big day to see what way they all tie it!
Kathy was very easy to work with and the dresses shipped out exactly when they were supposed to!
The dress is exactly what I was hoping for. I'm getting married in next month. But I can tell you so far it's very comfortable, the dress just touches the ground, and there is plenty of cloth in the upper, so I feel comfortable wrapping it any way I choose. I really like the satin fabric with the color. It's bright, but not too bright and not "shiny." I also ordered a detachable train with the off white lace and white chiffon, and they looks beautiful together. I can't wait to wear them! I'm so glad I was able to get such a gorgeous dress.
My Bridesmaids dresses are absolutely Beautiful and the colour is gorgeous. Fast Turnaround and really good price. Over the moon with them. It is a very nice dress.
Got three dresses of three different colours. Shipping was fast, dresses were as described, duly labeled (and very pretty!) Will probably go with this shop for my bridesmaid's dresses.
Answer: Dear Customer, Good day! Thanks for taking the time to write to us! Please try to find the order number you get from us or find it on the website in your account so we can help you check. If you still have other questions, please contact us at any time. Best regards, Customer service center
Answer: Dear Customer, Thanks for taking the time to write to us! Our company has warehouses located in the United States, United Kingdom, Australia, and China. Products will be sent from one of these warehouses according to the stock availability. If you still have other questions, please contact us at any time. Best regards, Dorriswedding customer service
Answer: I suggest you do NOT order from them at all as it is a SCAM!
Answer: Unfortunately, based on their policy, you will most likely not qualify for a return. They will find something that will disqualify you from even their partial 80% refund (and if you received free shipping initially, that amount will be deducted from your refund also). If you DO get through to them within your 14-day window, they will first suggest that you to try to sell the dress on Craigslist. If you were out of you 14 day return window, they will tell you 'tough luck.' If the dress actually makes it back to them within the return window, they will say that the dress smells like perfume, or they'll mention other signs of wear (even if you never actually tried it on). But it seems that most often the dress won't make it to the given address in the first place, and it will end up "abandoned" and you won't receive anything at all. If you are returning the dress because it was not as described, I highly recommend opening a PayPal case if you want to even think about getting any of your money back. But even then, it's still not guaranteed that you will. I haven't yet heard of anyone making a successful return to this company. I have a pending PayPal case currently, just paid $65 out of my pocket for return shipping, and am crossing every finger on my body tightly that the dress will show "delivered" on the USPS tracking.
Answer: China. Even though the site URLs say America. They are all made in a factory in China and sent from china - Terrible quality
Answer: The dresses come from China... I know, I know... but I asked God to bless my dress and it is so! Believe in the good that can be and it WILL be so!
Answer: Do NOT order from this website it is a scam! It doesn't matter if you try a deess on locally and live it. You will not get anything close to the dress you are expecting. The company will send you a cheap dress that looks nothing like what you ordered and then will tell you sorry but your stuck with it! This company is in CHina and is a scam! Read the "good" reviews it's obvious that they are fabricated. I tried to leave several bad reviews on there page and they deleted them! I'll I can say is DONT DO IT! You will regret it!
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