Dorm Co

My order arrived very fast, given the day I ordered it. My only concern was that a small part of my purchases was used already and given to me. Nonetheless, it was a small problem and the overall purchases were satisfying.

I gave two stars because some of the products are clever. But shopping here is risky because they do not support their products. On my second order I received a comforter that was of terrible quality. Scratchy, poorly sewn, and smelly like cheap fiberfill. I was told I could return it at my expense. I asked for an accommodation because it was such poor quality and I was told "we support our products 100% but you must pay to return it". He further explained that by 100% he meant that they believe in their products. That is meaningless to me. He may believe, but that doesn't offer me 100% of anything. It cost me $39 to ship back a $65 comforter and they wouldn't even offer me a dollar to help offset it. Or even coupon on my next order. Thats ok because there will be no further orders.

The box arrived completely thrashed. There were holes ripped into the box. It looked like it had a rough journey. All the pieces were there. The screws in the bag were all rusted like somehow the contents got wet? When putting together some holes didn't match up and husband had to actually drill a few new holes. There aren't enough stickers to cover all the screws so we will have to place against a wall and cover only the exposed screws. All in all in came together and looks like what I expected.
I did think I was supposed to get some command strips with the order but those were nowhere to be found.

I bought a dorm bed headboard and was damaged when I received it. I called to speak with someone and they told me that customer service was by email only (1st problem). So I emailed and sent pictures and asked someone to call me. They responded back to my email and said it was email only and they would send me directions per attachment and I needed to send a picture of the boards and the damage in one picture. After 6-7 e-mails with them they told me they would give me 15% off or resend me the boards. I asked for the whole think to be replaced since every board had some damage. They refused and offered me a discount. A discount wasn't what I wanted to I asked to return it and they sent me their return policy which is solely on the customers own to return. Im ok with that if I decide I don't want it but the whole product is damaged, you should give me a new product. I asked again to speak to someone and they refused. DO NOT BUY FROM THEM!

I bought th super over sized polished stainless steel travel trunk with rubber wheels and feet, no tray. It arrived fully tested by th warehouse gorillas of th UPS shipping system showing only slight impact damage to trim corner of lid, DormCo did make good on this, thank u Megan, and th trunk demonstrates it's resilience to th abusive wear and tear that common travel presents while protecting ur personals, th trunk survived well, lid hinges fine, latches and lock still work nicely, as would any contents had there been any, I would, and will buy again, and once more I recommend these trunks to anyone who is traveling and wants to protect thier belongings U.S. Stainless Steel Trunks sold by DornCo are literally second to none, go ahead, compare them, I freak'n dare u, I have.

I got my daughter a foldable double papasan chair for her dorm, she is small (5 ft tall) and this she can take to her dorm and fold and unfold by herself. She says it is comfortable and it is easily stored so we don't have to wonder what we are doing with this large piece of furniture when the semesters end. I also got her a few small things to make her room fun. She is happy over all.

Haven't had my chair for a month and the back is already ripping. It was amazing when I first got it but now it's just falling apart. I'm extremely upset!

We purchased the locking yakaboutit bookcase for my daughters dorm room. When we got ready to assemble it the directions included are not followable. We had 3 adults trying to figure them out. We finally managed to get it assembled but when we got to the last step of putting the top on it and there was no possible way to attach it. When I contacted Dormco they were not very helpful and then I was made to pay $42 to ship it back to them to get a refund of a crappy item they shouldn't have ever sent me in the first place. Very bad customer service.