Dorm Co

First of all, I was looking for an easy and fairly inexpensive way to cover up the paneling in my sons nursery since the landlord would not let us paint. I figured up how much temporary wallpaper I would need (the room is 100 sq feet) so two rolls should have been enough (it says one roll will do 56sq feet which is a lie) so I bought two rolls. As soon as I get them I start putting the stuff up and bam! I run out! I was appalled... mostly because the walls I did have two windows on them so I know that was not over 100 sq feet... so I hop online, mad and furious, but order one more roll because I have to finish now. I get that roll and put it up. BAM! I run out yet AGAIN! So, I have order the very last roll (and the very last product I will ever order from this site) yet again. According to their false calculations, I've bought enough paper to do 224 sq feet... so yes. They're liars. I swear they did it so when you bought what you thought was enough you'd run out and have no choice but to buy more so you could finish...

The comforter that I purchased for my son's freshman year at college was admittedly part of "a new product line" according to Heather, the "customer service manager" at BYourBed/DormCo. It ripped in several places within the first month. Heather asked me to have my son photograph the rips in his comforter and email them to her before she could do an exchange. He took two pics and I emailed them, at which point Heather replied, "Thank you for sending the requested pictures!... Based on the photos, [QA states] 'it appears that the comforter was caught on something thus causing it to rip. We would be able to assist you with a replacement as a one time courtesy, but do require that the current unit be shipped back to our warehouse... and [a new comforter will be] shipped out once we see that the current unit is in transit." I explained that would require my son to go without a blanket on his bed for at least a week--during midterms--and could they make an exception. ABSOLUTELY NOT. I was told Mr. Gawronski, the founder of the company and also a father of four, does not have a phone line for customers and I was not provided the name of the PR representative. Heather explained, "We don't give that information out." Based on a total lack of empathy and compassion for customers, this company should not be in business. The quality of this particular product is awful. Please don't give them any money--they don't care.

I order boxes from the ship home, ship to college program for a move that I was planning because I was transferring school. When I received the boxes two of the large boxes were terribly damaged. When called customer service I initially was just calling about my shipping label that were included in the purchase and at the end of call I remembered the boxes and said something about how damaged they were. The rep I talked to was named Lauren and her response to my mentioning the damaged boxes was; "okay." I was already fed up with the company I just left it alone and tried to patch the boxes. Well while my boxes were shipping through UPS one of packages was damaged and my items were lost! I called dormco to inquire about a full refund for the entire purchase cause I basically got scammed. Lauren answered my call and insisted that she did not remember our first call and that I did not mention damaged boxes in the call I asked to talk to a supervisor and she just about refused to transfer my call until I insisted and kept saying a supervisor wasn't available but I told her I'll wait the supervisor answer immediately. When I talked to supervisor she basically said the same thing about there being no records of a call about damaged boxes and that I would only receive the claim insurance for the package. Really! They're liars and scammers at this company. I highly suggest no order from them. They will rip you off and lie about anything when you complain!

Wonderful product and so comfortable. I also love that I can fold it up easily which is very convenient.

DormCo.com is a good website for those who don't know what to buy for their freshmen year. Their items are numerous with reasonable prices