DonnerdealReviews 35

Bought a Christmas present at end of Oct. Donner hush I guitar for my daughter's Christmas. Less than a few hours after the box is opened on Christmas Day, the tuning knobs make the strings buzz and string snaps. Daughter has 3 other guitars so she knows what she's doing. Contacted Donner customer service who took wks to answer them offered £50 for new set of strings but nothing to resolve buzzing so declined this offer and said this is not suitable resolution. Been ignored since then. Awful company. Regardless of which name they choose to call themselves. Please folk, do not waste your money. I paid £239 for this guitar and every single penny was a waste of money. It's Jan 18th 2024 and this guitar was opened December 25th 2023 and the company have stopped responding both via email and instagram. Appalling products and customer service. Never again. Will leave bad reviews on every site i can re this company. They should not be in business at all UPDATER: Since leaving review this morning, I've been told I will receive a full refund. We'll see. FURTHER UPDATE: Full refund received.

Absolutely terrible customer service and worse product! Do not trust these folks. I have 17 emails and a tracking / order number. Only to find out product never shipped and tracking number is created to shut me up! They are Shady!

Order number: A**************215-CF

My review is of Donnerguitar.com. I ordered an item that cost in excess of $40. The funds were quickly subtracted from my account, the item was never received. "Customer service" link goes to " page not found". They respond to e-mails, only to state the the package was indeed delivered, and that they have "lost money on the shipping costs which they paid"….? They offer a 10% refund. Don't use this website, or company.

I deeply regret buying from them. DO NOT BUY FROM THEM. I ordered a keyboard and received an EXTREMELY damaged product. It has now been almost 3 weeks and I still haven't sorted out the return because they are completely unresponsive to their email (the only thing that they provide for returns) and when they do reply its a very short vague answer. Right now I can't even get them to respond about whether I am the one paying for the return shipping (that is looking likely). It is a huge heavy box, so it will be pricey.

Company sent the wrong item, a maple body guitar. I ordered a black guitar, as was clearly stated in the description of the product. I was told I ordered the wrong SKU, even though the description said black. They keep saying its my fault for not checking the SKU, even though, again, the product description clearly says black. They want me to pay return shipping even though the error is clearly on their end. Very poor customer service as this has been ongoing for over a week now.

They are scammers
I made a purchase from their site
And there is all the evidence with me from a screenshot, the shipping number and everything
The product is on stock 50+
And the next day, I did not receive a shipping number or anything, and when I called them, they said that the product is not available in stock
And they want to reserve the money for them and give me a discount number on any other product and they do not want to refund the money.

And The Customer Service they have all of them is one Person
No Supervisor No manager
And they are rude and didn't help with anything I call them 4 times and I have all emails from them and they are the biggest liers

I bought an electric drumset from Donner a few months ago. It arrived broken, it did not work how it was intended to work at all. One cymbal was constantly triggered and half of the drums/ cymbals didn't work at all. The snare drum works... But that's about it. I contacted them about it and they gave me a list of solutions that didn't work... I asked to return it but they wanted proof of what was broken. I sent them several videos explaining what was wrong and what I had done to fix it. They never responded to me. I sent them another email explaining I wanted my money back and they sent me a list of solutions- they same list they had sent earlier... that didn't work. Thanks for the most expensive piece of garbage I've ever owned Donner deal, I dont understand how you're in business with such terrible customer service and products that don't even work.

I would have given 0 stars if I could!

I recevied a damaged, substandard electric guitar, that looked used. Donner offered me £6.35p in compensation! This was promptly rejected and I requested a return and full refund. They repeatedly failed to provide the returns information which had to be generated by them and I had to contact PayPal for a resolution. PayPal agreed to a full refund but I was expected to pay the return costs! Donner then provided a shipping address IN CHINA! Yes, that's right, CHINA! Even though the item was sent to me from their UK warehouse, they are insisting that the guitar is shipped to CHINA at a cost of £95, in order for me to get my refund. This is obviously a ploy to deter me from returning the item and getting the refund that I am entitled to. Nowhere on their website does it state that returned items must be shipped to CHINA at the buyer's expense! Obviously, if it had, I wouldn't have purchased a single thing. It has been a very frustrating and disappointing experience, we just wanted to buy our son an electric guitar...

Donner finally contacted me on May 5th (email). They were very apologetic for the error in my shipment. They did transact a refund for the difference between the two guitars (which I received 11 days later).
Overall, my son is happy with the guitar we have, and it is of nice quality. This company does need to get its customer service act together if they want to have a fighting chance in the North American market. They need to respond far more quickly and have a fast plan in place to correct mistakes like my mis-shipment. It will take Donner a long time to build trust in the Americas if they keep conducting business like this. No qualms about the product itself, just the level of service.

Bought a piano on 7th March
Bought a piano on 7th March. Didn't receive and so tried to get money back. Impossible task! Told we had to wait 20 business days for our money. 10th April told we had refund but didn't. Emailed them and they asked for me to wait 5 more business days (laughable). I told them NO! And reported them to Barclaycard today (11th April). Meanwhile they emailed me back saying: Transcript below-
Dear Martin,

​Thank you for your email,
We apologize for any inconvenience caused.
We assure you that we have forwarded the issue to the related department to work on the refund as soon as possible.
Kindly wait for it.
If you have any further inquiries, please feel free to contact us.

Best regards,
Rama
DONNER Customer Service Team.

If you purchase from this company and the order goes wrong DO NOT expect a quick refund. An awful company to work with and an awful experience.

As soon as we assembled the drum set we
Contacted them and made them aware that one
Cymbal doesn't work and also that we want to
Return it due to it being lower quality than we
Expected. Three weeks of emailing and calling
And we still haven't been given ok from them to
Return it or told where to send it. The address
On website clearly states not to return to that
Address. We were even willing to pay shipping
Sitting on customer service with a stranger for
45 minutes while they tell you they are emailing
You a label to three different email addresses
When we both know they are lying gets kinda
Awkward.
** This company does NOT honor their return
Policy. *** filed dispute with PayPal today.

I purchased something and returned it they have had my item now for 24 days and they haven't processed a refund every time I inquire about it they say they're sorry and they will take care of it but yet they have not they stole my money please be advise do not buy from this company ever if you plan on returning anything because you will not get a refund

Ordered wrong size violin and wanted to return it. Dinner kept asking me for information I was never sent. I received a PayPal receipt and a ups tracking number, none of which are accepted as a proof of purchase!

Ordered Digital Piano that was listed as 'IN STOCK'. Later told item is out of stock and I must wait a month for a refund. Opened a dispute with Pay Pal.

7-15 business days for a refund? For something you should of not of sold me, since you did not have stock at the time and never did. Still do not have any stock. So I wait over a month to get nothing and then you are going to drag out the refund over two weeks? Thought you we're a good company but this is bull$#*!. The money doesn't matter, it's the principal of how your doing business. I own a company and would never make my customers wait so long, specially after lying to them to get a sale. Keep your crap made products and cheap prices, so you continue to Ripp off the unsuspecting public, real musicians know better.

Bought a set of speakers which failed after 1 day. Donner totally ignoring requests to return parts and issue refund. Should of looked at reviews before purchasing - will never use this company again and advise others to stay well clear.The measure of customer service is their reaction to problems - this companies reaction has been zero

I bought a drum pad and stand. I was charged for my order and then informed that what I ordered was out of stock. I requested a refund and was promised a refund within 15 days. No refund ever came. Still trying to get my money back. DO NOT BUY FROM DONNERDEAL!