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Bought a piano on 7th March
Bought a piano on 7th March. Didn't receive and so tried to get money back. Impossible task! Told we had to wait 20 business days for our money. 10th April told we had refund but didn't. Emailed them and they asked for me to wait 5 more business days (laughable). I told them NO! And reported them to Barclaycard today (11th April). Meanwhile they emailed me back saying: Transcript below-
Dear Martin,
Thank you for your email,
We apologize for any inconvenience caused.
We assure you that we have forwarded the issue to the related department to work on the refund as soon as possible.
Kindly wait for it.
If you have any further inquiries, please feel free to contact us.
Best regards,
Rama
DONNER Customer Service Team.
If you purchase from this company and the order goes wrong DO NOT expect a quick refund. An awful company to work with and an awful experience.
Tip for consumers:
DO NOT USE THIS COMPANY or at least read the negative reviews on trust pilot. They are accurate.
Products used:
Piano bought somewhere else
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