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Donner finally contacted me on May 5th (email). They were very apologetic for the error in my shipment. They did transact a refund for the difference between the two guitars (which I received 11 days later).
Overall, my son is happy with the guitar we have, and it is of nice quality. This company does need to get its customer service act together if they want to have a fighting chance in the North American market. They need to respond far more quickly and have a fast plan in place to correct mistakes like my mis-shipment. It will take Donner a long time to build trust in the Americas if they keep conducting business like this. No qualms about the product itself, just the level of service.
Products used:
The item is no longer displayed on their website (maybe they shipped me the last one to get it out of their inventory? I have no idea)
The received my order and promptly processed it - I was impressed. They actually shipped it to me rather quickly. It was very well packaged and arrived in good condition... problem, it is NOT THE GUITAR I ORDERED. It is a cheaper guitar. I am very disapppointed. They haven't responded to my emails or my facebook messenger. I just want a refund for the difference because I don't have faith in trying to do an exchange with this company. I was optimistic, but no longer. The reviews of customer service lacking are all completely accurate. Go with a major brand.
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