business logo of Domino's Pizza

Domino's PizzaReviews 426

1.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Domino's Pizza?
grey star
grey star
grey star
grey star
grey star

Domino's Pizza Reviews Summary

Domino's Pizza has a rating of 1.5 stars from 426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Domino's Pizza most frequently mention customer service, thin crust and delivery driver. Domino's Pizza ranks 173rd among Food Delivery sites.

service
170
value
157
shipping
96
returns
88
quality
149

We monitor reviews for authenticity

Michigan
1 review
1 helpful vote
Follow Tracey S.
Unfollow Tracey S.
Share Review
Report Review

They charged my bank 4 times. When I called they blamed it on my bank, it was their app. Be careful ordering online. Their CS person told me it was my banks fault and it would take 3-5 business days to get my $75 back. They got their money for the original order though. Nothing from them but a screw you, not even a coupon for the inconvenience they caused me. I will never order from them again. Hungry Howies is better anyways.

Date of experience: December 8, 2019
Canada
1 review
0 helpful votes
Follow Marcel G.
Unfollow Marcel G.
Share Review
Report Review

Yesterday I ordered a pizza from the domino's next to my house, they not only didn't bring the pizza but when I called after more than 90min waiting, they said I've just invented the conversation, and that they did not have any order from me. Then they just said it was all my fault, they blamed me for every error they've made. And I have to add that I was actually using a free pizza ticket they sent me after complaining one month before due to the same exact situation.
Thanks domino's for valuing your customers and treating them like if they were just mad!
I wouldn't reccommend it to my worst enemy.

Date of experience: November 23, 2019
Nebraska
2 reviews
0 helpful votes
Follow Marijane J.
Unfollow Marijane J.
Share Review
Report Review

Have taken advantage of their ongoing special, "any 2 or more for $5.99 each". I have tried various things and concluded that no matter what i order it will look overcooked and taste bland. The delivery people have always been very nice but the "cooks" need to learn when something is done and when something looks burnt. I guess i will switch to another pizza restaurant but they are getting harder to choose since a few of them have boycotts. Never tried the insurance report but if i get another sandwich or stuffed cheese bread or pizza that tasted bad... what is the use? Interesting how i never seem to get a receipt for my purchase. Do you suppose delivery people can tell when an order doesn't measure up to standards?

Date of experience: November 20, 2019
California
1 review
1 helpful vote
Follow Patricia E.
Unfollow Patricia E.
Share Review
Report Review

I had a thin cross barbecue sauce chicken and onions on it and it was just a little chicken and a crust was so thin it tastes like Cracker it was lighter than the box it came in

Date of experience: November 9, 2019
Pakistan
1 review
0 helpful votes
Follow Nadeem r.
Unfollow Nadeem r.
Share Review
Report Review

Lovely
November 11, 2019

I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have

Date of experience: November 9, 2019
Kentucky
1 review
1 helpful vote
Follow Darrell R.
Unfollow Darrell R.
Share Review
Report Review

Real bad!
November 9, 2019

Was Nov. 1st or 2nd this year... Ordered a 2 topping pizza, a steak and cheese, and chicken nuggets with bar b q and bacon bits at around 7:30in the evening. Pizza was cold and tasted like cardboard (old). Sandwich didn't have almost any meat and very little cheese. The chicken was burned. Was a regular customer. Now though not a customer anymore. I wrote to them 2 times, no one ever answered. And customer service was none expectant. Can it get any worst? Good luck to Anyone ordering from this location. Their online service was also down, and had to call in my order to them. WOW! What a night to pay good money for very sub standard meal for me and my wife. Need more info? Just email me at *******@gmail.com

Date of experience: November 9, 2019
Illinois
1 review
0 helpful votes
Follow Brian T.
Unfollow Brian T.
Share Review
Report Review

There was a time when this store could be counted on to produce a good pizza. For more than a year now it seems like this store just cannot get it right. A good Dominos pizza is good but a bad one is disgusting. Customer service is sorely lacking here as well. Just too many to list here. I've said a hundred times I won't be going back. One of these times I'm going to mean it.

Date of experience: October 20, 2019
California
4 reviews
10 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Cheap if you use the coupons... Love the pizzas, pastas and jalepeno chicken... Better than pizzahut.

Date of experience: October 19, 2019
Utah
1 review
1 helpful vote
Follow Jaclyn N.
Unfollow Jaclyn N.
Share Review
Report Review

RAW CHICKEN
October 9, 2019

Just ordered from the hurricane Utah location and received RAW CHICKEN! Do not order from here unless you want food poisoning! Praying none of my kids get sick from taking a bite...

Date of experience: October 9, 2019
Texas
1 review
0 helpful votes
Follow Patsy B.
Unfollow Patsy B.
Share Review
Report Review

Ordered pizz from both places on 9/11/2019 and they charged my card and then placed a pre auth and my bank is holding $78.00 dollars and neither store will take them off. I will order Papa Johns in Denton and Pizzeria in Port Aransas. Will NEVER eat Dominos again.

Date of experience: September 23, 2019
Florida
1 review
1 helpful vote
Follow Pamela A.
Unfollow Pamela A.
Share Review
Report Review

Terrible
September 21, 2019

Pizza arrived late, was burnt, and stone cold. This was from the Boynton Beach store that just opened. I won't be ordering from there again

Date of experience: September 21, 2019
California
1 review
0 helpful votes
Follow Dwight F.
Unfollow Dwight F.
Share Review
Report Review

Terrible
September 2, 2019

Placed an order online, the Dominos on east Camelback, Phoenix, filled the order. It took 1 hour for the nitwit delivery person to deliver pizza. Once i got the pizza, it tasted like something that comes out of a cow's rear.

Date of experience: September 2, 2019
Czechia
2 reviews
6 helpful votes
Follow Dorothy G.
Unfollow Dorothy G.
Share Review
Report Review

Stars: 3 from 5
August 14, 2019

My friend and I came to Domino's Pizza at the one at 163 Old Colony Ave on Friday, 12/7/2019 in the afternoon around 5 PM. We ordered pizza and pasta total cost usd 68,90.40 minutes after we were seated, our tepid food arrived. I had to ask for more water, and our server never returned to check on our meal, and we had to flag her down to get our check. Every table around us was seated and eating within 10 minutes. Very disappointed overall as we had been looking forward to this.

Date of experience: August 14, 2019
California
1 review
0 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

Ordered online, Dominos employee opened the box to show it to me. I taste one slice of half of the pizza and it was alright. I began to taste the second half, and it smelled like Tabasco, tasted like tobacco, and tasted so awful. I asked for them to remake it, they said no. Pizza insurance is available and they are insurance partners. They also allowed 3 carry out customers to leave the store with free sauces. When you're supposed to pay for it outright $0.75 cents per sauce, and they took 3 of them without even paying for it. Poor quality pizza. Poor quality customer service. Unhappy customers.

Date of experience: July 20, 2019
South Carolina
1 review
0 helpful votes
Follow Jan B.
Unfollow Jan B.
Share Review
Report Review

On July 3,2019, I called the Dominos store on Hwy 9 East, in Longs, SC. I was told to "hold". I put my cell on speaker & kept it nearby so I could place an order when they got back to me. After 1-1/2 hours we had purchased a pizza somewhere else, drove to pick it up & eaten it but still my call had not been taken. I called the same store on another cell phone & asked why my call had never been answered. I was rudely told that they were really busy. I mentioned that I had been placed on "hold" 1-1/2 hours earlier with no one ever answering my call. He said "well, we're really busy". There is another Dominos in North Myrtle Beach that will be getting my business from now on.

Date of experience: July 3, 2019
California
4 reviews
1 helpful vote
Follow Adam K.
Unfollow Adam K.
Share Review
Report Review

Quick and Easy
June 3, 2019

Good online experience... I like the Dominos combo offer which comes with pizza and wings... Food is good...

Date of experience: June 1, 2019
Canada
1 review
2 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

Worst pizza ever
May 31, 2019

Awful, no cheese, need a microscope to see toppings, thin crust was wafer thin and burnt. What a waste of money... just shocking to me that a business could sell this kind of garbage and stay in business. My first time eating dominos and also my last.

Date of experience: May 31, 2019
Illinois
3 reviews
1 helpful vote
Follow Jeffrey A.
Unfollow Jeffrey A.
Share Review
Report Review

Slow cold pizza
May 30, 2019

Placed order at 6:00, order complete at 6:05. Order didn't arrive until 7:26. The delivery driver was cool and not at fault, I guess. But my pizza was ice cold!

Date of experience: May 30, 2019
Illinois
4 reviews
12 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

I have no idea how they got my email, but every day for over a week, I've been spammed by Domino's Pizza. I have emailed them and asked them to stop and it did no good. I marked it as spam and somehow they get thru the spam filters. I have never eaten a Domino's pizza and I never will. I would never support a company who does this!

Date of experience: May 27, 2019
New York
5 reviews
1 helpful vote
Follow Melanie L.
Unfollow Melanie L.
Share Review
Report Review

Fantastic pizza
April 14, 2019

Incredible, family run restaurant. Pizza was amazing, service was fantastic. It's definitely a recommendation I make to all my peers when they ask about the best pizza in town... No pun intended!

Date of experience: April 14, 2019