DivaTressReviews 68

I ordered a wig that I liked. But they sent me the wrong wig. When you return it, you have to pay for shipping. It cost me $10 to return the cheap wig. Never again

I bought an electric mower in November 2023, and have yet to receive it. I have followed up and had no response. I've tried to call but the number is disconnected. I think maybe this is just a scam company do not buy from them.

I don't believe in spending my hard earned money on products that's totally the opposite color of what I ordered and paid for, this company have a bad habit/ reputation of shipping the customer's hair color wigs etc. products of not the choice color that the customer paid for on their website, but in stead they'll send you a color of hair/wig of their choice and thats not right to receive anything else besides what your own money paid for. I don't like the way that this business is ran, so for those reasons I personally choose to steer clear of this website & not to ever order from this particular company again. It's not about you get what you get" it's about getting" exactly what you paid for and thats something that this company has got to understand, and unfortunately this company is deceptive and misleading the consumers.

I have been purchasing wigs with Divatress since 2019 and I can honestly say that I have never had an issue with them. I place about 4 orders every couple of months and all my orders have came with the correct merchandise. My order ship outs the same day I place it and I get it within 3 days. There was one time that one of my wigs was not in my order. I called customer service that day and they issued me a refund. Divatress is the only place that i purchase my wigs because of the pricing and quality of the product and the variety.

I just got my package today, and the hair that arrived in the pack is not the actual hair that should be in the package. I do not know if they replaced it with their own, but I am highly upset. I am an influencer and will be sharing all over my social media platforms... Buyer Beware

I ordered a few pony tails and received them within a few days. The hair looked fantastic and I received many compliments! I was ordering wigs from another company for over 25 years and have decided to switch to divatress instead because of the unlimited selections and varieties of hair that they advertise!

I appreciate how quickly this company ships items and process returns, I odered from them several times and I had no issues. They also responded quickly when I sent customer service a email. I recently ordered from another hair company last week and they stay haven't ship the product. I ordered from divatress yesterday and my item is already shipped with a tracking number. Also when they package my products it's done with care. I trust this company and will continue to use them.
Thanks Divatress!

I consistently receive bad service from them. Like, it literally pisses me off, to the point that Im considering taking them to small claims court for the value of what Ive received. They constantly send bad wigs or te wrong color or a late item. And have the nerve to have a no refund policy. I have spent so much money on bad wigs with them that I literally hate this company. Paradoxical because I was once a loyal customer

Divatress has nice lace wigs but am sure you can find those same wigs elsewhere, so I live in Canada & on my birthday I ordered a wig which cost $ 62, shipment was= $ 36, I got a discount of $ 9.30 but still paid a total sum of $88.70, then when UPS came with my order I had to pay them another fee of $37.27 so the ($37.27 +$36.00 might have just been the sum of another wig)
What I don't understand is why charge me for the shipping cost if I will have to pay to UPS again for delivering my order? Am not sure I will shop there again, I also felt as though their customer service was not as friendly!

I've ordered from them 3 times and unfortunately each time there has been an issue. The products themselves are good quality but the company itself is unreliable for any communication. I ordered crochet hair on August 5th and realized I didn't need it so I requested the order to be canceled on August 6th, I got zero response and on August 8th I got an email saying my order was shipped! Obviously another I asked them if they could cancel my order as soon as I got the email notification and they said it was too late, I then asked in the same email on august 8th if I could get a return label…and I tell you I have emailed these people 5 times! No response until finally on August 16th I sent a very angry email explaining my disappointment and disinterest in remaining a customer and they finally answered my email yet didn't answer my question about a return label. Turns out if you want to return an item you have to pay out of pocket with your own money to return it and if they choose to deny the return you don't get your refund. So basically if you return an item/hair and they deny it, you now just returned the item and gave them extra money while the refuse to give you a refund. Ridiculous

Terrible customer service. I never received my order and they did not respond or compensate me for my purchase.

I've only ordered from divatress twice. The products are great but whoever works on the logistics team it's very competent. They managed to send me someone else's package and then failed to properly communicate with me the appointment time they scheduled with UPS to come pick it up. The package is still sitting at my house as I type this.

She originally asked me to drop it off at UPS or USPS. I said no because I have a life and its not my fault that they delivered me someone else's package.

Hopefully they either get it figured out or they'll go out of business.

I ordered a wig from divatress and l purchased the wig and they canceled my order after I gave them bank information and they didn't respond to my email. I'm praying that they don't stiff me for my bread...

I received 2 Wigs that I ordered weeks ago - Both wigs were NOT what I ordered, so Wrong Wigs Delivered (but correct picture on package? What, what? Seriously Sad). My husband tried to warn me not to order from DivaTress, BUT NOoooo I would not listen to my husband and best friend. At least he didn't say, "I told you so" LOL... anyway I should have taken that extra step and read Customer Reviews... Lession Learned - NEVER AGAIN DivaTress... because DivaTress Delivers ONLY MESS!

I ordered my wig February 4,2022 it arrived February 11. I did email a few days after I ordered because the order wasn't taken out of my back account and I never received a reply. The 7th is when they shipped. It was supposed to arrive the 8th but arrived the 11th by fedex. I would order from them again

I have purchased 3 human hair wigs from Divatress and they all were shipped within an hour or two from purchasing. My wigs are always packaged well. I get compliments on my wigs all the time and I recommend Divatress everytime.

This review is on the "Shake-N-Go Ibiza 100% Natural Virgin Human Hair Bulk - Afro Kinky Bulk 12"" The hair is soft and curly. Shipping was fast. Brought 6 packs for a full head. Unfortunately the company is not 100% truthful in the length of the product. It's not a straight 12 inches long. It's two 6 inch sections that you need to feed in if using for braiding. Additional with shedding you more than likely get 8 inches out of it. It is NOT meant for braiding since your forced to feed it in. I would only purchase if wrapping for faux locs or adding curls for godess locs. Again this hair is not for braiding!

I ordered a product and they refused to ship the product. They provided a bogus UPS tracking number and when you call these people, the voice mailbox is overflowing. DO NOT order from these thugs and ensure your bank account is protected. I have to take time from work to follow-up with this theft.