Direct Unlocks

They were unable to help me with the phone unlock, even up to today, February 8,2022, but they were able to refund me the second payment at my request. I would say avoid using them if your phone is locked to Xfinity, as it appears to be an issue with that service provider.

Former Review Title: Highly Dissatisfied So Far

Placed an order for an unlock on December 15,2021 - I paid the initial payment and the follow up one, figuring it was worth it if the process was taken care of as fast as all these other reviews said. As of today, January 21,2022, my phone is still not unlocked. They're very responsive to emails (so far) and I've been emailing them every couple of weeks, so even if the response is just 'we're chasing them' at least it's -a- response?

I don't know what the problem is and can't seem to get a good answer. It might be an xfinity problem? Is it because I ordered the week before Christmas?

My hackles are raising a bit, for lack of a better way to put it, as the website seems to just display a static 'progress at 99%' message instead of updating dynamically with time passed or progress based on something external, and the support email says that 'once it reaches 100% they'll give it priority'. I'm giving them the benefit of the doubt for the time being, but I'm getting frustrated.

I thought it would take less time, but they did have it finished in less than 24 hours even when the retailer kept giving me issues. I appreciate their existence. Thank you

Phone locked out after a factory reset. Pay about 100 to unlock with their service and what do you know only after getting my 100 do they 'uncover' it will need another 300. I gave it up and the phone was unlocked but it felt quite bad how they could not 'know' this upfront and just be honest then. In the end it worked out but leaving a bad taste in my mouth and let my experience serve as a warning to you. The money and big words they throw around up front to hook you may be followed by having to follow with significant more money to get there.

Order took longer than expected ultimately ended up being just over 24 hours. Phone was unlocked successfully with the first code. I didn't like the fact that it was a two-step and to pay process which was written in very fine print. After making the first payment you're kind of on the hook to make the second if you don't want to get ripped off for the first.

Took the premium service to get my phone unlocked from ICloud which they told me they could do even barred ones... paid £99 an up till now no response from them, emailed them a few times, but still no response, they lie, just to get your money, then say they'll issue you a credit note, if they can't unlock your phone, but don't respond, when you contact them...don't waste your time or money with them, fraudulent

After trying multiple sites this one worked. Needed to wait a few days, jump through some minor hoops (including pay them more $$$) they did send me a functional unlock code.

After initial payment for 28.99 I received an email that said halfway there.just 50.00 more for unlock.Thought I was getting scammed so I wrote them an email back and I was informed that had I read the small print I would known about the additional charges.When I did I realized it was my fault for not reading through whole paragraph. I sent in the 50.00 I was told 4-5 days.26 hours later I received my unlock code and had immediate service. I am a very satisfied customer and will recommend Directunlock to all my friends.

Customer service went above and beyond to insure my satisfaction. Great Company

I initially paid $35 and thought that was it. Then found out I had to pay another $91 for the unlock code. This technique is called bait and switch. That's $126 USD I had to pony up for my unlock code. I would NEVER have done this for myself. This was done to get a visiting priest to our church from another country usage on his current cell phone and not need to pay for an expensive new US phone. Bottom line is YES, the service worked, but I wish they would have been up front with the additional cost.

All went really good, they delivered quickly as promised, although it was expensive. They need to inform the customer in advance of the possible costs of each stage. If you don't want to continue they convert your payment into credit with them, making it difficult to not close with them

It's not cheap but it works. Some reviewers have claimed it is a scam, but its clearly not. I wanted my iPhone unlocked from a Japanese carrier and was told told it would take 5-20 days. It took exactly 10 days from initial registration. The total fee was a bit less than the small print' estimate. Progress is informed daily by percentage of completion and moved around 5% per day up to 50% then it suddenly accelerated from 63% to 100% in 24 hours. I don't know how it is done "over the air" by wifi but my phone is now unlocked and SIM free. It feels like taking a risk while waiting the first time for it to happen, but be patient and you will get exactly what you paid for.

Uh paid the the £13 which was said to unlock my iPhone 13, then 10 minutes later received an email saying I need to pay an additional £26 for it to be unlocked, which I had to pay otherwise I'd lose the initial £13 u had already paid
The full amount for unlocking should be told before any money is paid
The unlocking was successful and only took 20 minutes, just felt like I had been duped by the extra payment

Service is amazing but I think the amount for device unlocking is totally unpredictable like in the beginning they asked for 25$ to start the process then 70$ to unlock the phone and at that time you are very happy that only in 95$ our phone gets unlocked but all of sudden the new charges appears that is a carrier charges that we need to pay and it's between from 300$ to 700$ then you get shocked now what to do so I think they tell us first how much they charge and what will be carrier fee etc so customer mentally prepared if he wants to unlock the phone or not

Customer services is top notch

It worked just took a little longer then expected but would definitely use it again if ever needed

I needed to unlock my phone within a short time period, it would have taken up to 10 days to do for free with Vodafone so this was ideal as I received my unlock code within a couple of hours. The only thing is I didn't read it correctly and did not realise that you had to first pay to check if your phone could be unlocked, and then pay again to actually unlock. Meaning it cost £50 instead of the £23 I was expecting. So I would advice to make sure to read the terms thoroughly as I was reading it all in a hurry!

Unlocked my phone remotely in about 28 hours. Wish it was a little quicker but i am willing to give that time rather than be on the phone with a provider back and forth.

Yes easy to navigate but the cost is u clear as it was £23payment to Direct Unlock which was a great price with no hassle. Then £26 for Vonafone to releash the main number this is call server contion. Don't be put off as it is still alot less hassle than the going to the shop. Beware the phone has to have been brought from same supplier. Great service from Direct Unlocked otherwise.

When i googled and come accrss this site great about £11.00 to unlock bargain, but! This was to make sure my phone was eligible to be unlocked, it was, then i got spanked for another £27.00 to actually unlock it, it did work and was happy but! I feel it was a bit naughty and i probably should have read the small print etc etc.

Great service. Make sure you read the fine print so there are no surprises in final pricing.

My brother gave me his old iPhone, the only catch is that it was locked by AT&T. I paid $30 for the standard device unlock and then I had to pay $50 to AT&T so in total it was $80- something. It was fast and they offer money back guarantee so I'd recommend this company.

The check out process was fine, and the product worked perfectly. The only thing I had trouble with was knowing how the product would be delivered. I may have missed it on the site, but I did not see that the codes would be sent in an email.

Direct Unlocks guided me all the way through unlocking my AT&T phone and kept me updated on the progress. I would just suggest that all of the costs are explained up front.

Great service very prompt, I would have given your service 5 stars exempt for having to make 3 separate payments to unlock my phone at short notice( web site gives the impression of 1 off payment)

I wish I could say it was quick, but took longer than expected