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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Simple and very easy to do no hassle kept well informed all he way through the process
So as well as the obvious extra cost they cleverly hide from you initially even after you pay that (for me i paid £50) they do not unlock your phone. I placed the order in november and i was about to go and work in another country. They said it would be done in 24-72 hours (which is why i decided the money was worth it rather than paying £10 to EE and calling them up for ages). It has now been 3 weeks of me emailing them and them eventually getting back to be to say there is a delay. Now they have emailed to say their code supplier is closed until january. I am now having to spend lots of money buying a new phone as i need one for my job.
I have used this service 3 times now for iPhone 4,6 and now 6S. Each time had been great in terms of updates and then notifications. Great service and will always use it!
My phone was unlocked within 3 days which I was really happy about I really like their services very helpful will use again.
It took awhile for the unlock to actually follow through but they notified me every week and let me know what was going on. Although it took awhile thankfully it was done. Thank you!
The unlocking was expensive and i didnt afford the money so the iphone unlock team made me a better price, so that was great
Officialiphoneunlock.co.uk is a scam... They pay people overseas to flood the internet with fake reviews... They have no address in the UK, nor do they have a landline... Just a voip number that never gets answered by a person or will you ever receive a phone call back...
You would think a legitimate company would field calls from their customers who are paying good, hard earned money for a service that they promise... You will never get your service you pay for... That is the truth... If you get it what you pay for email me *******@ymail.com... And if this is someone from the company... Shame on you... The police are looking for you... lol
I am happy with the service. In 2-3 days my phone was unlocked. Thank you!
Took an extra 3 days to get the unlock and the support wasn't great - I got an answer to my email but, the questions I had in the email weren't answered/addressed. It was just a generic - 'your phone is with the supplier'. Id use them again but with more realistic expectations (not 24 to 48 hours).
My phone is now unlocked and I updated the ios version with no issues - the phone is still unlcked.
I ordered my unlock code from OfficialPhoneUnlock on the 30th November, for an iPhone 5 locked to O2. On Dec 4th I received an e-mail from OfficialPhoneUnlock that my IMEI number was with their code suppliers and would update me on progress. On the 8th of Dec I finally received my unlock code, according to my reckoning (not including the weekend) this was actually 7days to get my unlock code 3 and a half times the 24-48hrs suggested on the website. I admit that this is merely a guide, but and this is where I did get annoyed, once you have submitted your IMEI number there is no going back. You cannot cancel and you cannot get a refund, unless your code comes back wrong!
With this in mind I would think twice about submitting my phone for unlock using this service. Whilst waiting for my unlock code I did find another site which Giff Gaff recommend and they charge half the price. I find that being tied to a supplier of a service that provides no recourse of action until you receive your goods, when they advertise a specified time for that service, a touch misleading. Read the small print don't get suckered in by the headlines!
I made the right choice to rely on officialiphoneunlock.co.uk
I worked for several years in the UK and had my Iphone 4S that I thought I couldn't use, instead and thanks to your work and at an affordable cost now can I use it here in Italy
Thanks a lot, is fabulous.
Mirko
Hi this website does exactly what it says however sometimes depending on what carrier your phone is locked to may take longer then the time it says so do take that into account as that is what I found
Flawless from beginning to end have use twice now and both time great experience
Great experience the phone was unlocked in the given time frame literally put another sim and worked straight away
I recommend to everyone this service, real people and real service, excellent and really respects the promised time, I recommend everyone to try
It was an excellent service from you guys. My phone got unlocked in 8 days from the date of order. Keep it up.
Can not describe how disappointing my entire experience has been!
I just got my iPhone unlocked. It took a little longer than 7 working days but it's worth it!
Could anyone help me if this official iphone unlock people are trustworthy and efficient enough to place an order for removal of activation lock due to icloud?
I tired to call several times on the number provided but no one answered even after waiting on line for 45 minutes to an hour.
HONEST HELP NEEDED.
Thank you.
Adnanmaqsood200 at g-m-a-i-l
First, they take your money and then tell you the phone can't be unlocked.
Second, they tell you there are numerous services (FREE) which can be used to identify Lost/Stolen handsets, after they have taken your money. Scammers
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members