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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I got my iphone 5 unlocked in a matter of few days
Thanks a lot
The unlock process was ok. I had to oay extra money for a premium service so the total cost was around $80 instead of the $28 quoted when I put in the options.
So that was a little unexpected. Also after I payed the premium it took a week and a half to become unlocked. But it turned ok and it works good
First of all my iPhone is unlocked, that is great. I was charged 20 GBP first, after three days again 40GBP for premier service. Second time I was a bit hesitant to move forward; but I took a chance. Then finally after 4 more days it was unlocked.
I know I can see the progress in percentage, it would also be nice if I can see estimated days left, I mean if you guys do a lot of unlocks everyday you know how long it takes as per your data. And it would be better if they did the premium at the very first time, instead of two step process and the wait time.
But these suggestions apart, it was a great service.
I Submitted request to unlock Iphone6 Plus in normal which I was later asked to upgrade to premium service after 2 days. My phone was unlocked after 2 weeks of premium upgrade where as claimed SLA was 5-7 days. However my phone was unlocked so I am happy with the services provided.
Libere un iphone 6 sprint con contrato vigente me cobraron menos que la competencia y en tan solo 5 dias
Is good service you have to do patient for the services.
They take the time to unlock the phone and they do it
I'm so happy now my iphone 6s plus from att is unlocked now
Thank you guys good service
Thank you for having you unlock my iPhone 6.
My iPhone 6 is available to me with other carriers without a problem.
But it was better when you could unlock my iPhone 6 earlier.
Ho aspettato un po' di tempo ma alla fine tutto ok! Perfetto!
I placed my order on unlock iPhone 6S+. After 15 days I got a mail from them that it requires premium service to unlock the phone which will charge additional money. I paid the additional charges and again startrd waiting. After 25 days of waiting finally my phone is unlocked. Their service is good but it needed 40 days to unlock my phone. The worst thing is I found no phone number to contact with them and the reply of my queries were not informative. All they asked to go to the FAQ page for any query. I expect better customer service.
Outcome was good; however, I had to upgrade after submitting my initial unlock request. Since these guys do 100s of unlocks per day, why not just tell everyone upfront you must go uber-premium to unlock USA AT&T, Verizon etc. (about $85 USD). In addition, I got the impression they could unlock the phone in 1-3 days, but even after upgrading, it took about 7-10 days. My trip was almost finished by the time my phone was unlocked. [Unfortunately I bought a crappy "burner" phone to cover my telecom needs in the EU]. So, bottom line, plan ahead for both upgrade and implementation delays of at least 2 weeks prior to international travel. Otherwise, I am very happy not to have to deal with USA carrier locks anymore.
Quick reliable service, got my phone unlocked within 24 hours!
My iPhone has finally been unlock after 6 months of first using unlock iPhone,
It was a log wait and costly process but I can finally use my iPhone 6s in New Zealand so worth the wait. Thank you
I was told that my iPhone could not be unlocked due to carrier contract restrictions, but was pleasantly surprised when it actually worked. Now I'm able to use my iPhone with any GSM carrier. Very satisfied!
I m very satisfied for service its very trusted company
I was very happy with the service I received. Communication was clear and timely. I had a phone unlocked for Japan and after having done a software update everything is still working perfectly.
I thought it's impossible to unlock my phone.
But my boyfriend introduced this service and I tried.
It was so reliable and fast. I thought it's gonna take around 1 month but actually they took about 1 week.
I'm so happy I could have unlock phone.
Got an iPhone 5C as a gift, the previous owner couldn't remember the icloud password and besides that the phone was also locked to his carrier. Hired this service for icloud unlock and the other one for factory carrier unlock and now I have a fully working iphone, all done over the air within a week. Thank you so much.!
It was great experience I love the way they communicate with me and once I made my payment they work on and I was able to chech the status of my unlock too so overall it really enjoy their service
The unlock took far too long. On the 6th day I was informed that "the unlock was taking longer than usual and it would be investigated* The next day a message informed me it was unlocked. WHAT was the problem for a simple unlock?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members