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Direct UnlocksReviews 3,870

4.1

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,935
This company responds to reviews on average within 0 days

Instant Feedback

21,871 reviews
Texas
1 review
1 helpful vote
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SCAM
August 24, 2022

This is a scam. They will not unlock your phone. They will not even respond to your emails. I had to reach out to the credit card to dispute the transaction.

Date of experience: August 24, 2022
Greece
1 review
1 helpful vote
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SCAM -DO NOT PAY THEM
August 24, 2022

They advertize that they can unlock an apple device from Icloud.

I paid them once (ORDER id *******) and they said me that the charge is for IMEI check which is free and anybody can make.

Then they asked me money for second time and they sent me a link for SIM unclock which i denied. I specified them that i need an ICLOUD unlock and they sent me a link reassuring me that this is the final payment and no other peyment would be needed

However they asked me again money for a third time, to unlock the icloud and when i declined they did not offered money refund but a credit noet for some useless service from their website which i do not need.

IT IS A SCAM. DO NOT PAY THEM A PENNY

Date of experience: August 24, 2022
Australia
1 review
1 helpful vote
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Taking a month's to unlock device, still waiting ignoring my emails. Sounds like I have been scammed.

Date of experience: August 23, 2022
Ireland
1 review
2 helpful votes
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Poor service with no customer service, paid over £50, was told maximum timeframe was 10 working days, the tracker stopped at 99% complete, I made contact once the 10 working days had pass and no response, this was over a week ago, I have tried to get in contact everyday since and haven't received one response, scam

Date of experience: August 23, 2022
Florida
1 review
1 helpful vote
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More than 24 days after initiated the unlocking process of my phone, As per your: https://tracking.directunlocks.com/tracking.php?strIMEI=**************.- Progress in the unlocking process up today is 11%. So, at this rate i have to wait for more than 219 more dais (7.3 more months) to get my phone unlocked and it most probably it never happens; I beleve i"ll never get my phone unlocked. Bad poor service.- I already paid to you, as per your requests £35 + £23.99= £58.99, see 2 pasted "TRANSACTION CONFIRMATION'. I hope you do not need more money from me. My phone continues locked. Throug my bank i enrtered a claim and alrredy got the reimbursement of my payments, in one week.

Date of experience: August 23, 2022
South Carolina
1 review
8 helpful votes
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Scam
August 23, 2022

I have been waiting for about 3 months to get my phone unlocked from this website and every time I try to contact them, they send me an automated email ignoring my request for a refund. The website promises to unlock your phone within 10 business days, it's been about 3 months. They take your money and longer with their automated emails clearly showing that they are never gonna take a responsibility for the failure to u lock and refund for the unsuccessful service. This is a shady SCAM website and need to be reported to the authorities!

Date of experience: August 23, 2022
Virginia
1 review
4 helpful votes
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Liars and scam artist
August 19, 2022

They lead you on however many times you let them with no results. Initially they lead you to believe they're going to unlock your phone within a couple of days so you make the payment and they tell you it's only 99%, so you want another the final payment so you give him another payment then they ask for another payment after that they're liars and scammers that's it

Date of experience: August 19, 2022
California
1 review
1 helpful vote
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This site is proving to be a scam. I purchased an unlock for my hotspot 36 days later absolutely nothing. Save your money and go somewhere else

Date of experience: August 15, 2022
Germany
1 review
0 helpful votes
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Indian curry scammers
August 13, 2022

Curry scammers u can smell them, I think it's time to introduce payment processors with an auto call back of 30 days

Date of experience: August 13, 2022
France
1 review
2 helpful votes
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Wasting your money
August 11, 2022

You pay several time as shell condition are ambigous. After, you will never received your unlock code. You will discover that refurbishiing is not possible. Of courses, all your message will stay without any reply. But you will have the great satisfaction to give your money to robbers.

Date of experience: August 11, 2022
California
1 review
1 helpful vote
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Its been a month it's still haven't been unlock. It still say 99% and if you do email they say the same thing. DONT DO IT. I WISH I CAN REPORT THEM AND GET MY MONEY BACK. THEY DONT DESERVE NO STARS

Date of experience: August 10, 2022
New York
1 review
1 helpful vote
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Unlock
August 4, 2022

I am emailing for my refund and nothing can't believe this bul### I'm mad gonna report get my money o buy for there service and then ask me to pay 30 more $ they didn't say at first

Date of experience: August 4, 2022
New Hampshire
1 review
1 helpful vote
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I wanted to unlock my phone before going on vacation where my sims card would not work. I had another sim and just needed to unlock my phone. Paid for this service, was charged an additional fee to not have my phone unlocked. My own carrier was able to unlock because the time came. Purchased this on 6/17 and it is still imminent. Contacted the company multiple times to get the same automatic response. Tried to dispute the charge through the bank but couldn't get refunded for this garbage because my OWN service was able to unlock my phone. Now I'm out $60 then was ended up being a free service..

Date of experience: July 29, 2022
GB
1 review
1 helpful vote
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SCAMMERS!
July 26, 2022

Don't do anything with this company! They'll rip you off your money and when you try getting your money back, no response to your queries regarding your payment or anything!
They are not what they say they are and they are nothing but scammers ripping people off their hard earned money. DONT DO ANYTHING/BUSINESS WITH THE COMPANY! THEY ARE SCAMMERS!

Date of experience: July 26, 2022
Colombia
1 review
4 helpful votes
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On July 1 I paid 49.99 euros to unlock my cell phone, 25 days have passed and they have not unlocked it and they do not refund the money either, I feel robbed, it seems like a fraud since the *******@directunlocks address does not give an answer, they always return the same email saying that I have to wait 10 business days and that time was already met 20 days ago, they don't refund the money either, I feel robbed

Date of experience: July 25, 2022
Illinois
1 review
1 helpful vote
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First they ask you to pay $24.00 (19.99pd) to check your phone status, you can do it by yourself, a lot of free website you can check your phone without charge (clean, blacklist, pay off...), second they ask you to pay anther fee (35pd) to unlock your phone and their refund policy still have stated:
"Refunds will NOT be given in the following cases You ordered an unlock from a network and didn't meet the critiera which are clearly explained before purchase, meaning an additional sum was required and you refused to pay the additional sum. We cannot refund the original payment in such cases as we have still incurred the cost.
You placed an unlocking order with the wrong network / carrier (If you are not sure about what network/carrier your iPhone is locked to, please use our iPhone carrier checker first) Your IMEI is blocked / blacklisted / stolen / lost.
Your IMEI is delayed".
To me this does not make sense since they charge you 19.99 to check your phone, so they should know your phone on blacklist or not why they still have their policy to protect them, this one total scam.

Date of experience: July 25, 2022
GB
1 review
2 helpful votes
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Liars
July 25, 2022

I order unlocking service for iphone 7 since 4 months imei **************
Nothing happen
My phone locked till now I can't use it.
I sent email to cancel my order many times
No body check my email and reply it just auto reply system with the same sheet

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Date of experience: July 25, 2022
Indiana
1 review
1 helpful vote
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Scam scam scam
July 16, 2022

Direct unlocks will take your money, not have your smartphone unlocked.
1st of all they will charge you 2 payments then the 2nd payment will be more than the 1st.
After a few days it will say your order is 99 % complete.
I emailed them a few more times but no more responses back.
They are not going to get away with this I promise you.
I already contacted my credit company, filed a complaint with fraud.
I have no problems paying the charges to have my phone unlocked but this is a scam.
Definitely would not recommend or please don't send Direct Unlocks any money.
I

Date of experience: July 16, 2022
Colorado
1 review
0 helpful votes
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SCAM
July 15, 2022

This company is absolutely horrible. It has now been 3 weeks and my sons phone is still not unlocked. I have reached out to them numerous times and they have not got back with me. I hardly leave reviews. They also don't tell you that the first charge is not the only charge. In total I have spent $50 to unlock this phone that has NOT been unlocked and they will not refund me. DO NOT WASTE YOUR MONEY.

Date of experience: July 15, 2022
Mexico
1 review
1 helpful vote
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I love them
July 10, 2022

Avoid it go and grow your crypto in www.venis-trades.com they pay 7% to 25% profit on a daily basis.

Date of experience: July 10, 2022