• DirectLine

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Overview

DirectLine has a rating of 3.67 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. DirectLine ranks 56th among Directories sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate DirectLine?
Top Positive Review

“Well worth checking I was impressed with price and customer service”

Derek M.
9/1/19

I always do the price comparison on insurance and as an after thought checked Direct Line last year. They where best price and cover by far. Guess what after a year they've nailed it again and offer the best value. Not only that when I added another driver there was no dreaded 'admin charge' (other companies take note) The customer service is excellent so I'm giving 5 stars. Direct Line exceeded my expectations and that is a rare thing these days.

Top Critical Review

“Greed”

Ewan S.
12/27/23

I have had my car insurance with Direct Line for six years. I still have the same car and I have never had an accident or claim and there have never been any changes to my policy. Presumably, because I have been a loyal customer and always renewed, Direct Line thought they would be ok to increase my renewal premium by a staggering 87%. Well they were wrong. On a compare web sight I got a 5 star defacto policy with the same cover for a 20% increase. Direct Line have lost a loyal customer through greed.

Reviews (3)

Rating

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Other

Thumbnail of user derekm150
4 reviews
1 helpful vote
September 1st, 2019

I always do the price comparison on insurance and as an after thought checked Direct Line last year. They where best price and cover by far.

Guess what after a year they've nailed it again and offer the best value. Not only that when I added another driver there was no dreaded 'admin charge' (other companies take note)

The customer service is excellent so I'm giving 5 stars.

Direct Line exceeded my expectations and that is a rare thing these days.

Thumbnail of user dl374
1 review
2 helpful votes
April 4th, 2020

Applicable at this time.

They are ok. In my experience - they aren't worse than anyone else. I'll be keeping my policy with them.

You might be in an accident, or come close to being in one. Car-car, car-pedestrian. The words direct line gave me were "if this had come to the small claims court, the judge would say this..."

Now.
I would recommend being a judge.
There are two worlds.

One is the real world. Real world includes people, biological brains, physics, and not being able to predict the future to the nearest inch.

The other world, is the judges world. Now in the judges world, every single accident is fully preventable.

In the judges world, "you should have done this". "if you had done this, the accident would not have occurred".

In the judges world, the only things that exist in the universe, are the laws of science, physics and electricity.

There is no reaction time. There are no biological brains. There is zero emotion. Everyone has 20/20 hindsight, and knows what they should have done, before they do it. In the judges world, everyone is operating at 100%, all the time - there is no RMS level of operation. There are no pauses, there are no mistakes.

Money is not an issue in the judges world.

It must be superb being a judge, because your life and existence is ruled by a set of perfect rules, which means nothing bad happens, because every adverse effect is fully preventable.

In a judges world, you are expected to put your property at risk, if someone else acts like a f**kin' id1ot. It doesn't matter that the other person has the IQ of a pear. Why didn't you potentially cause a different accident, to avoid the first accident?

Yes. If you had avoided an accident, you may have got your own property damaged. Verbal abuse. Endangered others.

"and if that had happened, you can be fully assured, that I, the judge, would have given full and appropriate... oh... I don't know... is it sandwich time, yet? I'm hungry"

I would be quite interested... to see the scripts that direct line operators follow. They sound professional. Obviously they (direct line) are relying on you to provide the evidence they need to avoid (accepting responsibility) and paying out. They don't want to pay out to the other party.

"I spoke to the other party, and they really didn't sound like they were just out to get as much free items (following damaged items) as possible."

Really.? You don't think they just wanted free up-to-date replacements of a mobile phone and an ipad? I'm not entirely convinced.

At this time I'll be keeping my policy. I am sure they are at least as good as any other insurance provider.

Edit - even more appropriate at this time. It shows the difference between a judge, and nature.

A judge will decide, that if it is possible for something not to happen, it shouldn't have happened.
Nature says that if it is possible for something to happen, it will happen.
That is the difference between the law, and nature. A judges imagination.

Thumbnail of user ewans34
1 review
0 helpful votes
December 27th, 2023

I have had my car insurance with Direct Line for six years. I still have the same car and I have never had an accident or claim and there have never been any changes to my policy. Presumably, because I have been a loyal customer and always renewed, Direct Line thought they would be ok to increase my renewal premium by a staggering 87%. Well they were wrong. On a compare web sight I got a 5 star defacto policy with the same cover for a 20% increase.
Direct Line have lost a loyal customer through greed.

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