I ordered books 2-3 weeks ago for my nieces and nephew and I haven't recieved any emails from them so I don't know what is going on with my order or where it is. I've tried calling multiple times and emailing with no response. We are celebrating with them on the 18th and I will be furious if I have to go spend more money just so they have gifts on that day. Get it together Dinkleboo!
I was pleasantly surprised at what great costumer service this company has. I ordered a story book and did not see that you can to add a dedication. I was very disappointed about this as i wanted to make the book super special and adorable for my sisters.
I emailed dinkleboo and they offered me a special coupon to use in my next order as they were unable to still add the dedication for me.
I have not yet seen the printed book but i have no doubt that it will be amazing and my sisters will be overjoyed.
They have the cutest products! Have recommended this personalised story book to many friends of mine as a easy sweet present for any child they know.
Found them from groupon, the coupon and site were easy to use. I chose the longest shipping and it still got to me sooner then expected.
My niece is my brothers daughter and they both love swimming and Dory is her favorite movie. So having a the chance to have the book say her name and have it be dad was the reason i choose to buy it
It is very hard to find a book with a girl and her dad so this will be a great present. The art work is adorable and the cover is great.
Hello Kathleen!
We truly appreciate your glowing review! Our, "Underwater Adventure" book is one our most popular titles! It was our pleasure to serve you, and please check out our personalized Halloween gifts!
Halloween gifts: https://www.dinkleboo.com/occasions/halloween.html
Best regards,
Jennifer
I have wanted to order a personalized children's book for my niece for a while and I have visited several sites. The books were too expensive and the process was too time consuming. I found this site via a groupon and the whole process was easy and fast. The books are inexpensive and they have a great variety for all sexes and ages. Thank you Dinkleboo for a great experience. I have definitely told my friends and family about your products. I am currently exploring other products for Christmas gifts.
Hello Sandi,
We appreciate your kind and thoughtful review! Our web designers are working diligently to give all of our customers’ a fast and seamless experience when creating products for their loved ones! Our personalized books are one of our most popular holiday items! We introduce new stories frequently, so feel free to let us know if you have any ideas in mind! We love to hear from our customers! Look for our Christmas section under the, “occasions” tab on our website. We look forward to working with you in the future! Have a great holiday season!
Warm regards,
Jennifer
I was really pleased with the quality of the photo blankets I ordered. I had a few questions on my order after I placed it and the lady I talked to was very helpful and reassuring I would be pleased with my order... I was! Thanks for everything! Can't wait to order some of the other products you offer.
Hello Robert!
Thank you very much for your post! Very glad to hear the team was able to answer your questions and that you are happy with the photoblanket you received! Looking forward to your future business!
Happy Holidays!
Jennifer
I'm very satisfied from the personalized book that I ordered! It's such a good present and the quality is good! I have a hard cover personalized book and I love it. The shipping was very fast also so I would definitely order more things from this site and recommend to all my friends and family.
Hello Marija!
We agree, our personalized storybooks make a wonderful gift! If you have any suggestions for new topics, please email me at support@dinkleboo.com, attention Jennifer! It was our pleasure to serve you, and have a beautiful weekend!
Warm regards,
Jennifer
Through no fault of Dinkleboo, my order was returned to the company. The address I listed for delivery just had my name and my work address. It didn't include my company's name. Our local postal service has recently hired a lot of new carriers and they didn't realize that I worked for Lewis Communications. LaQuita M reached out to me via email to let me know that my package had been returned to them. What a pleasant experience it was to deal with someone polite, professional and very helpful. She has it all going on and will resend my order to me.
Hello Anne-Marie!
Your comments regarding LaQuita mean a great deal to her as well as our team! We are elated you were taken care of, and we can't wait to work with you again! Please reach out to me if you ever need assistance, we hope you have a fabulous weekend!
Warm regards,
Jennifer
I purchased a groupon on Black Friday for a personalized childrens book and ordered a book for my granddaughter. I received an email the next day saying it had shipped but there was no tracking information. When I ordered the book I chose the economy shipping which says it could take 14-21 days. I was "lucky" that I received it in 12 days. I feel that the quality of this book is very poor for the amount that you pay. There are no cover pages in the front or back of the book. You open the book and the story is right there. I would have liked a cover page to right something for my granddaughter. It just looks very cheesy and cheap. Would never recommend this company to anyone.
Hello Lois,
Thank you for your feedback. We apologize you were not satisfied with your order. There is the option when creating your book to add a dedication page that will appear at the beginning of the book. This dedication page will let you write a special note to your loved one. I will send you a private message to confirm your order details. Thank you, and happy holidays!
Warm regards,
Jennifer
I have been waiting for over 2 weeks for 3 books. Contacted site and received a computerised response. Still waiting on a response from 2 other emails.
Terrible service, steer clear of this site.
The book was adorable! I love the fact that I could personalize it for my son with anything I wanted on the dedication page. It arrived sooner than expected. My son will have his special book forever and know that mommy and daddy made it just for him.
Good afternoon Maria!
We can't thank you enough for sharing your touching story! Dinkleboo takes great pride in helping create memories that touch your heart! We hope you continue to visit us, and have a fabulous day!
Warm regards,
Jennifer
From the beginning to receiving my product the experience was easy, fast and just all around great. The book is beautiful, ordering was very easy and the delivery was speedy. Will definitely order again and recommend this site and product to anyone who likes quality product and great service. I am excited to give this gift to my precious grandson!
Hello Wendy!
It has been our pleasure to serve you! We appreciate your business and the confidence you have placed in us! We hope to be part of your family for years to come!
Warmest regards,
Jennifer
I bought these labels for my daughter's personal items I loved them so much that I came back and ordered some for my baby and more for my older daughter. They're very durable and definitely stand out highly recommend
Hi Maria!
Thank you for being one of our many return customers! Please check our site for our Halloween items, and have a great weekend!
Best regards,
Jennifer
I have purchased several items from Dinkleboo and I have been very happy with the quality of the products received.
I recently ordered a printed item and was not pleased with the faded printing. One email to Dinkleboo Customer Service and I was told that the item would be reprinted and shipped out immediately. The service that I received from Gracie was just outstanding.
Hi Louis!
Thank you for sharing your comments! Gracie is one of our most seasoned employees, and thanks you for the kind words! We are thrilled she was able to correct your issues, and we thank you for your continued support. Please let me know if you ever need assistance, and have a fabulous holiday season!
Warm regards,
Jennifer
My 3 year old grandson loves the book about the Race Car. He is so excited his name is in the book, and we have to read it daily! Also he learned the lesson about playing fair! Pictures are colorful quality is great. I got paperback. I also got the Red Shoes for one year old granddaughter. Cute story.
I will be buying more for gifts. We love to read.
Hello Elie!
We appreciate you taking the time to review our site! It’s lovely to hear you had such a great experience reading to your grandchildren! Our personalized storybooks provide life-long lessons to children of any age! Please let us know if you have any suggestions for new titles. We can be reached at support@dinkleboo.com, attention Jennifer. Thank you, and have a great week!
Kind regards,
Jennifer
The books themselves are poor quality and the company charges a ridiculous amount for shipping for barely any weight. I thought the book would be delivered quicker because of the high price in shipping but it wasn't. I ordered 2 books for my two year old son and accidentally put my name in one of the books and the company didn't not even offer to have it replaced at a lower cost. Their customer service is absolutely horrible. The cost of the book is probably pennies but they did not care. Companies like this don't deserve to grow and will not grow.
I bought a groupon to create a photo blanket with Dinkleboo. Unsure of how it would turn out, I was a little nervous (especially because it was a x-mas gift for my mommy).
But when I got the blanket it was perfection. The pictures were clear and concise. The blanket was super soft and clean.
To top it off, my mommy loved it.
Thank you Dinkleboo!
Hello Yolanda!
You are very welcome! We understand how much of a keepsake a photo-blanket can be, and we are ecstatic we could help you in the creation of it. Please check our site for our fabulous Mother's Day items, and we hope you have a wonderful weekend!
Mother's day items: https://www.dinkleboo.com//occasions/mothers-day.html/?sncp=hp_mothersday
Kind regards,
Jennifer
Dinkleboo was so great with the production of the book about my son! I made sure to do a dedication page and I'm so glad that I did! My son will read this book for years to come. I'm very happy with this book and will be ordering again :)
Hello Brittany!
We thank you for the heartfelt review! A dedication page is a great way to express your love to your child! We hope to see you again, and have a wonderful day!
Best regards,
Jennifer
I'm a first time customer and was trying to buy 5 children's books. I had a promo code, but somehow entered it wrong, or entered it twice and it essentially invalidated my discount and I wasn't able continue with any kind of discount. I sent an email to the help center and less than 24 hours later I received a very nice from LaQuita. She quickly offered me a resolution and I was able to complete my purchase! Can't wait to see these books!
Thank you LaQuita!
Hi Loralei!
Thank you for your kind words regarding: LaQuita! Our customer service team will always respond as fast as we can to help our customers through their difficulties. Our return customers mean a great deal to our small company, and we always hope they have a positive experience with Dinkleboo. We hope you have a great holiday season and a wonderful weekend!
Warm regards,
Mark A.
We have had the labels for a few weeks now and are very pleased. Daughter had fun picking out the design. Size, quality, and colors are great! We use the labels mainly for water bottles and snack and lunch containers and they are holding up well in the dishwasher.
Hi Amy!
Yes, as long as you are following our provided directions, your personalized labels should last many wash cycles. If you have a new idea for our name label templates, we would love to hear from you! We can be reached at support@dinkleboo.com, attention Jennifer. Thank you for your business, and have a fantastic night!
Warm regards,
Jennifer
I purchased and paid for labels in the month of January and I still have yet to receive them. I can’t get through to anyone to voice my concerns or rectify the situation. I would appreciate if someone would either send my labels or refund my money.
Hello Ketia!
I'm sorry that your labels did not arrive. I will private message you so I can get your order details and get this resolved for you!
Thank you,
Jennifer L
The Dinkleboo Team
Overview
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Bobbie,
After finding your order, it appears it was ordered on 12/13/2016 and shipped on 12/16/2016. This is well within our quoted production/shipping times. It appears it will be delivered by 12/23/2016, which is 5 business days. Please let us know if you have any additional questions. Thank you, and happy holidays!
Best regards,
Jennifer