Dinkleboo FAQ | Sitejabber

Question:

I bought a groupon voucher this evening for a photo blacket, the groupon code won't go through at checkout. i want to have the order placed so that i might have it for christmas. how long is it typically to get a response from customer service? I bought a groupon voucher this evening for a photo blacket, the groupon code won't go through at checkout. i want to have the order placed so that i might have it for christmas. how long is it typically to get a response from customer service?

Answer:

Hello Leanne! Are you able to private message me on this website with your code and I will have a look at it for you? I will try to search for you in our customer support system but it is sometime hard to find with only a first name last initial. I hope to hear from you! Thank you! Jennifer

By Jennifer L., over a year old

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Question:

Is this company canadian Is this company canadian

Answer:

Hello Alyson, No, we are located in the USA as well as Australia. I hope this helps! Have a wonderful holiday season! Kind regards, Jennifer

By Jennifer L., over a year old

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Question:

A order has not arrived yet a book for xmas A order has not arrived yet a book for xmas

Answer:

Hello Dawn, There should be information from when you placed your order in reference to our delivery times. Please do not hesitate to use our Live Chat function, or you can email us at support@dinkleboo.com if you need additional info. Thank you, and happy holidays! Kind regards, Jennifer

By Jennifer L., over a year old

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Question:

I would like to order 2 personalized books today. i am fearful though because of all the bad reviews indicating that customers never received their products. i live in simi valley, california 93063, usa. i checked expedited shipping for my order, but am hesitant to submit it until i hear from you. i read on your site that orders not being shipped to australia, will incur a customs charge and there is no way to know how much that will be. it also states that customs can delay shipping. i don't understand this because your address is tempe, arizona. please respond and let me know if what your site says is true about customs charges and delays and assure me i will receive the books by december 15. please contact me at 805-955-0735 or email me at tjw3@sbcglobal.net and advise. I would like to order 2 personalized books today. i am fearful though because of all the bad reviews indicating that customers never received their products. i live in simi valley, california 93063, usa. i checked expedited shipping for my order, but am hesitant to submit it until i hear from you. i read on your site that orders not being shipped to australia, will incur a customs charge and there is no way to know how much that will be. it also states that customs can delay shipping. i don't understand this because your address is tempe, arizona. please respond and let me know if what your site says is true about customs charges and delays and assure me i will receive the books by december 15. please contact me at 805-955-0735 or email me at tjw3@sbcglobal.net and advise.

Answer:

Hello Teresa, Thank you for your inquiry. We currently have two production facilities. One in Arizona, and one in Australia. Your item will most certainly come from our Arizona facility. Our cut-off date for receiving your items by Christmas is December 16 using our standard shipping method. If you ever have any additional questions, please do not hesitate to contact us at support@dinkleboo.com. Thank you, and have a great holiday season! Kind regards, Jennifer

By Jennifer L., over a year old

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Question:

Hello, where do i submit my groupon code?

Answer:

Thank you Barbara! That is exactly right. Nicolle if you have any other issues please private message me so I can have a look at your codes for you! Thank you, Jennifer

By Jennifer L., over a year old

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Question:

I have tried to ored books for christmas from groupon and when i put the redempton code it wont take it. I have tried to ored books for christmas from groupon and when i put the redempton code it wont take it.

Answer:

Hello Carolyn - can you private message me with your voucher code so I can take a look at it for you. Thank you, Jennifer

By Jennifer L., over a year old

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Question:

Hi dinkleboo, i had purchase an offer for pencil case via groupon but your website said the code is not valid. please assist. thanks. Hi dinkleboo, i had purchase an offer for pencil case via groupon but your website said the code is not valid. please assist. thanks.

Answer:

Hello Janet! I am going to need your voucher code so I can have a look at your code. Although I did make a tweak to one of our deal set ups for pencil cases for another customer so if you want to try one more time the problem maybe resolved. Otherwise if you can private message me I would be happy to have a look at your code. Thank you, Jennifer

By Jennifer L., over a year old

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Question:

Have been trying to get the original order for a blanket delivered. after numerous emails i was given a "code" to order my product at cost of delivery only... surprise surprise i entered the code which came up as "invalid"... gosh what a disaster Have been trying to get the original order for a blanket delivered. after numerous emails i was given a "code" to order my product at cost of delivery only... surprise surprise i entered the code which came up as "invalid"... gosh what a disaster

Answer:

Assisting Barbara via the review section of this website.

By Jennifer L., over a year old

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Question:

I was looking at the personalized stockings for my boys, and was wondering if anybody has bought them before? do the names come stitched on. or not? $40 is a little pricey for a stocking if it isn't going to last a few years. I was looking at the personalized stockings for my boys, and was wondering if anybody has bought them before? do the names come stitched on. or not? $40 is a little pricey for a stocking if it isn't going to last a few years.

Answer:

Hello Tandi - The names are actually printed onto the stockings. We currently have a deal running on Groupon for $14.99 for these stockings and we quite often have deals running on our website for sitewide discounts on our products. Please let me know if I can be of further assistance on this for you. Hi KIM - If the product you ordered was lost in shipping please respond again and I will personally help get the situation straightened out for you. Thank you, Jennifer L

By Jennifer L., over a year old

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Question:

I ordered canvas bag for my grandaughter[issy] had email to say it had been dispatched that was over a week now and havnt received it, getting slightly worried after reading reviews. I ordered canvas bag for my grandaughter[issy] had email to say it had been dispatched that was over a week now and havnt received it, getting slightly worried after reading reviews.

Answer:

Hello Gillian - My apologies for the delay in responding. We only recently found the SiteJabber website and gained access to respond to posts. If you did not receive your tote please reach back out to me with your order number so I can assist. Dinkleboo products now fullfill in both the US and AU. There are only a handful of products remaining that would need to fulfill from AU, 95% of all products are available for fulfillment in the US. Please let me know if I can be of any assistance. Thank you, Jennifer

By Jennifer L., over a year old

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Dinkleboo Questions & Answers

Is this company canadian Is this company canadian

A order has not arrived yet a book for xmas A order has not arrived yet a book for xmas

Hello, where do i submit my groupon code?

I have tried to ored books for christmas from groupon and when i put the redempton code it wont take it. I have tried to ored books for christmas from groupon and when i put the redempton code it wont take it.

Hi dinkleboo, i had purchase an offer for pencil case via groupon but your website said the code is not valid. please assist. thanks. Hi dinkleboo, i had purchase an offer for pencil case via groupon but your website said the code is not valid. please assist. thanks.

Can’t see your question? Ask to get answers from the Dinkleboo staff and other customers.

Dinkleboo Questions & Answers

Is this company canadian Is this company canadian

A order has not arrived yet a book for xmas A order has not arrived yet a book for xmas

Hello, where do i submit my groupon code? Hello, where do i submit my groupon code?

I have tried to ored books for christmas from groupon and when i put the redempton code it wont take it. I have tried to ored books for christmas from groupon and when i put the redempton code it wont take it.

Hi dinkleboo, i had purchase an offer for pencil case via groupon but your website said the code is not valid. please assist. thanks. Hi dinkleboo, i had purchase an offer for pencil case via groupon but your website said the code is not valid. please assist. thanks.

Can’t see your question? Ask to get answers from the Dinkleboo staff and other customers.

Hello, where do i submit my groupon code?