Dinkleboo Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and uniqueness of their personalized products, which often exceed expectations. Positive experiences highlight efficient ordering processes and responsive customer service, particularly from individual representatives who go above and beyond to resolve issues. However, several customers express frustration over shipping delays, lack of tracking information, and inconsistent communication, particularly when attempting to cancel orders or address concerns. Overall, while the product quality and customer service can be commendable, systemic issues in logistics and support need addressing to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The books really are great! LaQuita in customer service was amazing. I made a mistake on my order and she helped me out! Such a pleasant experience. I'm definitely going to buy more from this company!
I purchased a personalised book, a named teddy and a photo blanket. All were just as described on the website and I was thrilled with each item. The photo blanket deserves an extra mention as the quality of the photos printed was incredible. It really was stunning.
Hi Janet!
Thank you so much for your wonderful review of our personalized items! If you would like to see a new personalized items, please let us know! Thank you, and have a wonderful weekend!
Best regards,
Jennifer
Laquita M has been consistent, considerate, diligent, and extremely responsive. This is the epitome of excellent customer service. THANK YOU SO MUCH. Laquita.
Hi Melinda!
It's wonderful to hear LaQuita was able to assist you! Your kind words regarding our customer service team mean a great deal to our small company! Please let me know if you ever need assistance, and we wish you a fabulous weekend!
Kind regards,
Jennifer
Wow had an amazing experience dealing with LaQuita, very pleasant.
Service 10/10.
Deals 10/10
I have already ordered more books and refereed friends to this amazing website.
Hello Ashika!
Thank you for sharing your experience with Dinkleboo.com! Our customer care representatives will always work with our customers' to make sure they are satisfied! We appreciate your continued patronage, and hope you have a wonderful weekend!
Best regards,
Jennifer
I love getting books for my grandkids that have their name on it. It makes it extra special. They can't read yet but when they can I think they'll love to read these books because they're in the story!
Good evening Jessica!
We are sure once your grandchildren learn to read they will love them! Having a personalized item means a great deal to young children! If you have an idea for a new story, we would love to hear from you! I can be reached at support@dinkleboo.com attention Jennifer. Be sure to check out our new Barbie books, and have a wonderful weekend!
Barbie books: https://www.dinkleboo.com/us/books/barbie-books.html
Best regards,
Jennifer
I've ordered from dinkle boo for a few years now and I will be continuing to order. I have been happy with my order everytime,!
Hi Tikisha!
Our return customers always mean a great deal to our company! Do not hesitate to contact our support desk if you ever have any question. We can be reached at 1 800 540-5729, email support at support@dinkleboo.com attention Jennifer, or utilize our Live Chat function located at, www.dinkleboo.com. Thank you for your continued patronage, and we hope you have a fabulous weekend!
Best regards,
Jennifer
Books are great. They are exactly what I ordered. They always arrive in a timely manner. I would recommend dinkleboo books to anyone.
Hi Mary!
Thank you for your continued support of Dinkleboo.com! We are elated you have had such a positive experience with our small company! Please do not hesitate to reach out to me if you ever need assistance. I can be reached at suppor@dinkleboo.com attention Jennifer. Thank you, and have a fantastic day!
Warm regards,
Jennifer
I love all the books I've purchased, my grandchildren enjoy the books because they get to hear their own names in them.
Hello Leta!
We agree! When a child is part of the story, it truly means a great deal to them! Check our site often for new stories, and we hope to see you again!
Best regards,
Jennifer
Just what I was looking for to label my childs clothing!
Good evening Marilyn!
We are elated you enjoyed our labels! If you have an idea for a new design, we would love to hear from you! I can be reached at support@dinkleboo.com, attention Jennifer. Be sure to check your email for new deal, and have a fabulous weekend!
Best regards,
Jennifer
Fast, fun, wonderful best experience i have had doing this on line
Hi Jill!
It's wonderful to hear you had such a wonderful time navigating our website! We look forward to seeing you again, and have a fabulous weekend!
Halloween items: https://www.dinkleboo.com/us/occasions/halloween.html
Best regards,
Jennifer
My original order never arrived and after contacting Dinkleboo they got right on it. They immediately replaced my order and I got it within 10 days! Thank you Laquita! The book is awesome!
Hi Beth!
It's wonderful to hear LaQuita was able to assist you! We understand sometimes our delivery provider may lose a package, but we are always here to make things right! Thank you for your continued support, and have a fabulous weekend!
Kind regards,
Jennifer
Fun experience selecting personal books for my new Great grandson. He's still an infant but loves the colorful pictures. Good quality books and fast delivery.
Hi Shirley!
We appreciate you sharing your experience! Your words mean a great deal to our company! I am sure once your grandson grows up he will love them as well! Be sure to check your email for new deals, and have a wonderful weekend!
Warm regards,
Jennifer
After a couple of disappointing online purchases with overseas companies, it was such a delight to deal with you. How lucky is Dinkleboo to have such quality employees as you LaQuita
Hi Kay!
We absolutely agree! LaQuita is such a wonderful asset to our small company! We are elated to hear you had such a positive experience with Dinkleboo! Please do not hesitate to reach out to me if you ever need assistance, and we hope you have a fantastic weekend!
Best regards,
Jennifer
I wanted to order two standard label packs for my kids but the designs were not available in a standard pack. So I called in and LaQuita went above and beyond and made it all possible. Quick response time and my order is on it's way now. Excellent service... dont hesitate to order
Hi Anna!
Your kind words regarding our customer support team mean a great deal to our small company! LaQuita is one of our most seasoned representatives that goes above and beyond to assist our customers'! Be sure to check out our Halloween items, and we hope you have a wonderful day!
Halloween items: https://www.dinkleboo.com/us/occasions/halloween.html
Warm regards,
Jennifer
The customer service representative was very understanding to what happened with my order.
She had no problem with helping me replace the stolen package
Thank you for your service.
I have used you in the past and will continue as well as give your company referrals.
A+ TO YOUR COMPANY
Hi Debby!
We are thrilled we were able to get your issue resolved! LaQuita always goes the extra mile with our customers'! Thank you for your continued support of Dinkleboo, and we hope you have a wonderful weekend!
Warm regards,
Jennifer
I bought the books as a gift. They love them, in fact they bought a book for an upcoming birthday for a friends 1 year old.
Hello Stacey,
We appreciate you sharing your experience! It sounds like your recipients' will cherish them for years to come! Be sure to check out our Halloween items, and we hope you have a fantastic weekend!
Halloween: https://www.dinkleboo.com/us/occasions/halloween.html
Warm regards,
Jennifer
Love the books! Granddaughters really enjoyed the books containing their names, great idea. Ordered three more for the Grandsons but will keep them for Christmas presents, but I have read the stories, they'll love them.
Hi Cynthia,
Thank you for sharing your fantastic review! We are thrilled you and your loved ones enjoy our personalized books! Please let me know if you ever need assistance, and we hope you have a wonderful weekend!
Kind regards,
Jennifer
The website was very easy to use and sent my grandson 2 books which he loved as it had all his family and friends in the books. The order was processed so quickly!
Hello Cathy!
Thank you for the wonderful review! We are elated you had such a seamless and positive with our small company. Please let me know if you ever need assistance, and have a wonderful weekend!
Best regards,
Jennifer
I called customer service for help with my order. LaQuita helped me and took care of everything I needed! She is a great people person, and helped complete my order as I was having problems due to low vision. Great service and our grandchildren love seeing their names in print.
Hi Mindy!
Thank you for the kind words! LaQuita always goes the extra mile to make sure our customers are satisfied! We are always thrilled to hear when our team makes our customers day! I will make sure to pass this along, and we hope you have a wonderful week!
Warm regards,
Jennifer
I thought that the book would have been a little nicer, Iby the time I paid the groupon price plus shipping I tought it was over priced for the quality of book.
Hi Kathy!
Thank you for the 5-star review! Please let me know if you ever need assistance. I can be reached at support@dinkleboo.com attention Jennifer. We appreciate your business, and hope you have a fabulous weekend!
Best regards,
Jennifer
From the business
Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening Denise,
LaQuita very much appreciates your kind words! We understand issues may arise when creating your item. We will always do our best to make things right. Please let me know if you ever need assistance, and we hope you have a wonderful holiday season!
Warm regards,
Mark A.