Have given this company ample opportunity to reply to me postman has just been today and still no books! Shocking customer service will be going through PayPal as that's how I paid to get my refund seeing as this company has no intention of replying
My grandson loved hearing his name and his friends names in the personalized book The Little Digger that I felt compelled to by some more. He his a huge Thomas fan and I know he will love these too. They'll make a great birthday gift.
Hello Esther!
We appreciate you sharing your experience with our company! We have several new stories featuring Thomas the Tank Engine we are sure he we will love! Thank you for your continued business. And have a fantastic weekend!
Warmest regards,
Jennifer
These labels are durable and have cute designs. I ordered for my son years ago for his lunchbox containers etc. and they still stick perfectly. Now we ordered for our baby girl some really adorable ones to label all her bottles and belongings. I highly recommend these labels
Hi Thi!
Congratulations on your new addition to your family! We thank you for your continued support, and have a great holiday season!
Warm regards,
Jennifer
I ordered labels for my daughter, they are beautiful but also very good quality labels. Even after they were put on the dishwasher they look as good as new. Easy website to use, very cute designs and it was delivered sooner than expected. Very happy with my purchase.
Hi Fiorella!
It's thrills us to hear you had such a positive experience with Dinkleboo! Please check our site for our Halloween items, and have a fabulous weekend!
Halloween items: https://www.dinkleboo.com/occasions/halloween.html
Kind regards,
Jennifer
I went on live chat regarding a price reduction after I had placed my order six hours earlier. I was given a credit for the difference no questions asked. The customer was second to none. I would definitely recommend this company to anyone looking for custom books etc.
Hello Jeanne!
Thank you for sharing your fabulous customer service experience! We take each issue case by case, so we are ecstatic we were able to assist you! If you ever need assistance, please do not hesitate contacting us! We appreciate your patronage, and hope you have a beautiful weekend!
Phone: 1 800 540-5729
Hours: Monday to Friday 9:00am to 5:00pm, Saturday 9:00am to 1:00pm (MST - Mountain Standard Time)
Email: support@dinkleboo.com
Best regards,
Jennifer
I placed my order on 1st December - I went off your website stating; Estimated Delivery Times: Within Australia (5-10 Days) thinking this would allow plenty of time before Christmas for the books to be delivered.
I received an email on 5th December regarding my order ******* being shipped, but are yet to receive a tracking information email.
The email received on the 5th Dec stated 10-15 working days so I'm wondering why this is 5 additional days to what is stated on your website, and this only being told once the items were shipped which was 5 days post ordering them.
It has now been 21 days since I placed my order and are yet to receive them or tracking information. I emailed customer service 2 days ago and no reply from there either.
I ordered these in plenty of time before Christmas as per your website - I would appreciate a response re tracking and delivery time asap please.
Hello Carly,
We see both of your books have been delivered! We hope you enjoy them, and have a great holiday season!:)
Warm regards,
Jennifer
The books really are great! LaQuita in customer service was amazing. I made a mistake on my order and she helped me out! Such a pleasant experience. I'm definitely going to buy more from this company!
Good evening Denise,
LaQuita very much appreciates your kind words! We understand issues may arise when creating your item. We will always do our best to make things right. Please let me know if you ever need assistance, and we hope you have a wonderful holiday season!
Warm regards,
Mark A.
Dinkelboo brings stories to life. My granddaughter's are 3 & 5, love these books. I've purchased them since the 1st baby was born. They each have a dozen now. They make the best gifts & it's so much fun watching their faces as we read the stories. You can add people, a special aunt, friend from school, mom, grandpa etc. Truly worth the money.
Hi Linda!
Thank you for being such a loyal customer throughout the years! We are elated you and your granddaughter's love their personalized adventures! Please let me know if you ever need assistance! I can be reached at support@dinkleboo.com attention Jennifer. Be sure to check out our new, "Santa Letter's" and have a beautiful week!
Santa Letters: https://www.dinkleboo.com/us/occasions/christmas/santa-letters/old-fashioned-santa-letter.html
Kind regards,
Jennifer
Love the 2 book I ordered for my grandson so much I will definitely be ordering more. The process was pretty easy up til check out then it got a little confusing. Take extra time and proof read and you should have no problems. Unlike several reviews about shipping time, I believe I recieved my full order with in 15 days from placement.
Hello Vicky!
Thank you for the kind review! We are happy you are satisfied with your books, and hope your grandson enjoys them for many years! Please let me know if you ever need any assistance while creating your products.
Best regards,
Jennifer
I ordered the labels for my kids school items. They came so quick and were even cuter in person. I put one inside my daughter's sweater that has lasted multiple washings! Then, they just sent me a discount code! I can't wait to try another product!
Hello Kelly,
It’s great to hear you enjoy our labels, as they are one of our most popular items! We look forward to working with you in the future! Please tell us about your next item, as we love hearing from our customers! Happy Holidays!
Kind regards,
Jennifer
I have been buying from Dinkleboo for 4 years, usually they are ok. I don't know what's happened this year but they are absolutely shocking. It took over a month to finally get the items delivered. There was correspondence during this time where I was blatantly lied to by their customer service team. First was that it had been shipped (every other time I've ordered, I've received an email saying my order is completed and on it's way), next was that it "must have been lost in transit because we don't use tracking numbers". They did however (& without any questions) re-do the order. But I'm pretty sure it's because it wasn't made in the 1st place. When I asked that it get made and sent as soon as possible because of their error, I was informed that they're already working 24/7 to get the orders done for Christmas, so it would be sent as normal (I ordered on the 1st of November to avoid the Christmas rush & because some need to be sent away). I've sent 3 emails after the last 1 asking for them to make the order asap, and never received an email back from them since. And then low and behold, I get a msg from Australia post yesterday saying that my order with "tracking number *******" was arriving today... but according to Dinkleboo, they don't use tracking numbers... So yeah, not a fun experience. There was no remorse on their end or any form of compensation (like a $5 coupon or 10% off your next order, like what most businesses would do)
Been playing cat and mouse with Kayla for weeks. Bought a Groupon for personalized cloth bags. Wanted for grandson's 1st Christmas. Constantly out of stock. Was given the option for personalized books. Been waiting for weeks. No books. Shipping label created but product never delivered to post office. Customer service not much help. Will never EVER do business with you again and will make sure I comment on your Facebook ads every time I see one. Terrible company!
Good evening Lisa!
It thrills us Kayla was able to work with you to get your issue resolved! These kind of comments mean a great deal to our small company! We thank you for your business, and hope to see you again!
Warm regards,
Jennifer
I was surprised what beautiful quality came at such affordable prices. I bought one book for each of my 3 grandsons that aligned with their age and interests. One of my favorite features is the dedication page (offered at no extra charge). You can even use emojis in your message. The only thing I wish I had remembered was to include the date so the boys would know when we gave them the books. I'm a fan for life!
Hello Deb!
We thank you for your fantastic review! Please check our site, as we are offering a very special offer! Thank you for your support, and have a fabulous weekend!
Kind regards,
Jennifer
I was sent a shipping confirmation email for Order *******. The email has a spot for "track shipment", But there is no tracking information in it? How could they send an email with a blank tracking number? They need to take a look into this and get this fixed.
I paid $5.99 (9 CAD) for shipping itself so there should be tracking at minimal.
There is no way for me to know whether they have officially shipped off the package or not. I am hoping my package does not get lost since I am unable to track it. Unfortunately, I will need to file a dispute through PayPal if it does end up getting lost.
Hello Claire - With the holidays over transit times have returned to normal and you should have received your order within 10 - 14 days in most cases. I will message you offline to follow up. You are correct though. The service into Canada at that price point does not offer tracking, however, we are just wrapping up testing on an international trackable service that we will be adding as a selection to our website!
Thank you,
Jennifer
Never receive the product! Ordered end Oct 2016 and said posted 1 Nov 2016 till now still not receive it and when i email them they said i was signed received on 3rd Nov! How can this happening and my friend birthday is in 3 days and i thought 3 weeks should be more than enough time to get this but all i have is disappointment and worry coz some stranger is having our image blanket! If they cant fix all this we have to go fair trade for sure! So before everyone order from them make sure u know ur image is not safe with them!
Hello Yiu,
Thank you for the review. I do see your order, and that it was delivered on 11/23/2016. I will private message you to confirm if your details are correct. Again, we apologize for the misunderstanding. Thank you, and have a great day!
Kind regards,
Jennifer
Bought 3 coupons on Cludo for my grandchildren for Xmas cannot process any of them and now have lost $30 as no one can be bothered to get back to me.
Will never buy through Cudo or them again this is not good enough please pass on to family and friends
Hello Dianne!
My apologies your inquiry has not yet been responded to. You will not be out your $30. I will help to get your order processed. I am going to need your order details so will be private messaging you.
Thank you
Jennifer
I ordered two books on 19 November which have STILL not arrived.
I've requested a refund by
1. Emailing: Twice they have closed my tickets as 'resolved' without any resolution.
2. Calling: They have "high call volume" and the call disconnects
3. Live chat: Which is "experiencing excessive customer contact" and never receives a response
STAY AWAY!
*****************
UPDATE: I've since been in contact with dinkleboo.com who are processing a refund for me
*****************
Hello Kellie - if you have yet to receive your books that were ordered on the 19th they are most likely lost in transit. I will be reaching out privately to help organize your refund if you haven't already received it as we have pretty much caught up with all of the inquiries from the season.
I'm very sorry though that you had trouble getting through to us. This season was extremely busy and yes we were behind on what our normal response times to customer inquiries typically are. You can see that from the posts below. I will just touch on the inquiry methods you have listed above:
- Calls; you should have been given the option to leave a voicemail.
- Chat; is and always will be the fastest way to receive help. There may have been a few times that chats were quite full but as a whole this channel did not experience too many problems.
- Emails; each time a ticket is answered by one of our reps it will close your ticket to keep the inquiries in the queue organized. When you reply it reopens the ticket and tags it to your original inquiry as long as you don't start a completely new ticket.
- Auto-reply: The main feature of the auto response is to help clear the queue of customer inquiries that have been assisted via phone, chat or another email thread. This allows us focus on those customers that have replied "yes I am still in need of assistance". This reply also reopens the ticket. So your case is never closed as long as you respond.
I will private message you now.
Thanks Kellie,
Jennifer
I placed an order on November 21st, and I am still waiting for it. I am surprised at how long it is taking to get here (I live in Canada). I wish I would have read the reviews on here before ordering - I would then have expected a long wait.! I do have a friend who ordered from Dinkleboo who was very pleased, so I am not loosing hope!
** update! Long over due:/
They let me know my order was lost. Offered me a FULL refund and my items for free!
Thank you Dinkleboo!
Hello Genevieve,
Thank for your comments, as we appreciate your concern. We do see your items were ordered before our Christmas cutoff date for your country. Your items should have arrived in time for Christmas. After speaking with you offline, we are glad we were able to rectify this situation, and hope you enjoy your items! Thank you for your business, and have a wonderful week!
Warm regards,
Jennifer
I've ordered rectangle name labels twice from Dinkleboo and both orders were perfect! I customized them to exactly how I wanted them, and they were delivered very quickly. The product is really practical, cute, and affordable. Definitely will use them again!
Hi Janis!
Your repeat business means a great deal to our company! Please check your email for new and exclusive offers! It was our pleasure to serve you, and have a fantastic weekend!
Best regards,
Jennifer
Just received the book I ordered for my Granddaughter. Simply wonderful is all I can say. I bought the learning to count book. It is full of things she sees every day. We will have many special times reading her book
Hello Cindy!
We appreciate your glowing review! Please check your email for exclusive offers, and have a beautiful night!
Kind regards,
Jennifer
Overview
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
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Hi Gemma -
I was able to find your order in our system. I show you ordered your books on December 2nd and they shipped out on December 4th. It is only the 12th today so still 12 days until Christmas. Typically it takes appx. 14 days for deliveries into the UK if the local delivery services are running on schedule so I'm not certain why you are saying we missed delivery before Christmas just yet. I do agree though that your order date is cutting it very close. As far as your inquiries into customer care, my apologies. They are running a day or two behind on normal response times. The team is working diligently to get through the inquires just as fast as they can. I had Jessica respond to the 3 inquiries of yours. Please contact us if your book do not arrive by Christmas.
Thank you,
Jennifer