• Dinkleboo

Dinkleboo

Overview

Dinkleboo has a rating of 4.45 stars from 923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality, and timely manner. Dinkleboo ranks 2nd among Stationery sites.

  • Service
    41
  • Value
    33
  • Quality
    29

Proactively asks for customer feedback

11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Disappointed and annoyed at the lack of customer service.
How would you rate Dinkleboo?
Top Positive Review

“Faces of color”

Anonymous D.
12/26/22

This book is the cutest and it arrived before Christmas. However I noticed we were the only faces of color in the book. There is a page in particular that has a crowd of people and there is NOT a single black or brown face. My daughter absolutely loves the book and although we teach our children that love has no color I would have liked to see that also displayed in this book.

Top Critical Review

“This company is totally a fraud company”

Khuram C.
12/13/22

I ordered the books on 29 October to UAE. They did not provided any tracking number or proof. So called customer support Rachel is giving different and wrong information every time. She said that my package was handed to DHL express without a tracking number but she can't contact them. She insist me to close my dispute of refund on PayPal. They are scammers, my kid will be without his favourite books on Christmas. Kindly avoid them and share more on social media, it will help the people not to waste their money.

Reviews (923)

Rating

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Reviews that mention popular keywords

customer service (123)
Thumbnail of user khuramc
1 review
1 helpful vote
December 13th, 2022
Verified purchase

I ordered the books on 29 October to UAE. They did not provided any tracking number or proof. So called customer support Rachel is giving different and wrong information every time. She said that my package was handed to DHL express without a tracking number but she can't contact them. She insist me to close my dispute of refund on PayPal. They are scammers, my kid will be without his favourite books on Christmas. Kindly avoid them and share more on social media, it will help the people not to waste their money.

Tip for consumers:
I ordered the books on 29 October to UAE. They did not provided any tracking number or proof. So called customer support Rachel is giving different and wrong information every time. She said that my package was handed to DHL express without a tracking number but she can’t contact them. She insist me to close my dispute of refund on PayPal. They are scammers, my kid will be without his favourite books on Christmas. Kindly avoid them and share more on social media, it will help the people not to w

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user candacee41
1 review
2 helpful votes
April 29th, 2022

If I could give 0 stars I would! I ordered a book weeks ago and they issued a tracking for me, spoke with someone who said my order will be here by end of week still not update on tracking and no book! I now CANT REACH ANYONE, they won't answer and refuse to give refund! Horrible customer service and they're thieves! Should be disgusted in the way they handle things (these books are for children). Also I spoke to fedex they told me they never received an item to ship out but they see the company created a label and this isn't the first time this has happened with this company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user hevelynh
1 review
1 helpful vote
August 15th, 2022
Verified purchase

Delivery was quite fast. However, quality of the label is not what I expected. The print were not accurate with the size of the label, so when removing the label, part of my son's name was out of the label. Very very disappointed. Will definetely NOT order again.

Service
Value
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Quality
Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Hevelyn,

I am so sorry to hear this is how your labels were received! Can you please reach out to me directly at support@dinkleboo.com and attach some photos for me? I will then be able to get this resolved and organize some replacements for you. Hope to hear from you soon and I apologize for the inconvenience caused!

Kind regards,
Shannan.

Thumbnail of user ryanc1372
1 review
1 helpful vote
October 9th, 2022

They ship ups them send it to the post office, the post office has no info and loses package. Buyer beware if you buy this as a gift, it will take the longest estimate to arrive if it arrives at all. Save yourself the headache and use a different company

Service
Value
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Returns
Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Ryan,

As explained via email, this will be delivered to your door via USPS. The shipping method selected by you at the checkout can take 7-10 working days once dispatched and we are still within that timeframe. This should be received by the end of the week. If you have any further questions, please don't hesitate to contact me directly.

Kind regards,
Shannan.

Thumbnail of user sonnys50
1 review
1 helpful vote
January 5th, 2022
Verified purchase

I use 'Put me in the story' quite a bit, decided to use Dinkleboo because they had a good sale. Ordered a book as a gift for a babysitter and the book came with part of the title and babies name printed on the spine of the book. Reached out to the company and they were quick with responding and told me they would print a new book and send it right away... which they did, the only problem is that it is exactly the same as the first one! Now I have 2 personalized books with the name printed on the spine. Put me in the story is much different. They reach out to you right away if they see that there is something off on the book and they work quickly to make sure it's done right the first time. Their prices are the same, if not better and they have sales as well. I just wish they had a sale when I needed to order this last book!

Products used:
Book

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Sonny,

Thank you for taking the time to review Dinkleboo!

I am very sorry to hear there are errors with the books you've received! Can you please contact me directly at shannanm@photocreate.com.au with your order details, along with some photos of the books? I can then look into this further for you. Hope to hear back from you soon, and I apologize for the inconvenience caused!

Kind regards,
Shannan.

Thumbnail of user shaunas55
7 reviews
3 helpful votes
August 15th, 2021

I placed an order waiting to get it still hoping its worth it since the shipping fees cost more than most the items

Tip for consumers:
Items are reasonably priced however shipping cost makes up for whatever you think your saving by not shopping other vendors

Products used:
Personalized books and wall canvas

Value
Shipping
Thumbnail of user maryannl66
1 review
2 helpful votes
April 15th, 2021
Verified purchase

I wanted these cute books for my eight great grandchildren but wasn't able to order online, thus did a snail mail letter to the company and LaQuita handled my order. I so appreciated all she did for me. My order arrived very quickly. However, one book had a misspelled name. Upon contacting her, a new book was reissued and has arrived spelled correctly. Great great service... that's what is so important in today's world. Thank You LaQuinta!

Service
Value
Shipping
Quality
Thumbnail of user jaysonr25
1 review
2 helpful votes
January 1st, 2022
Verified purchase

Placed an order with an accompanying email, stating that I was making the order under some time pressures for a birthday party. I outlined if they were not confident that the items would be delivered before my required date, not to proceed with the order.

My email was sent well before the items were printed. They had ample time to cancel the order but did not. While the matter was still being disputed and discussed after I had made it clear I wanted tl cancel the order/our service contract, they sent the items anyway.

They also blocked my on Facebook for leaving a negative review on their page, and will not respond to messages. Imagine they operate in breach of several consumer obligations. Do not order from them

Service
Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Jayson,

We are very sorry to hear you're disappointed with the service you've received! By looking into this further, I can see your order was submitted on the 1st of December and shipped out on the 2nd. All information is outlined on the website regarding shipping times, and delivery to New Zealand can take 7-12 working days once shipped. This is also the method you selected at the checkout when completing your order. You have stated that you need this order for the 10th of December and taking into account the shipping timeframe, this should arrive between the 13th and 22nd of December.

We also have it outlined on the website that due to our system being automated, we don't have the option to make any changes whatsoever, as production starts almost instantly. Coming into our peak period, we cannot respond to customers' emails as quickly as we'd like, which is why it states we will respond to you within 24-48 hours.

Q: Can I alter my order once it has been placed?
Unfortunately, you can't change an order once it has been placed as our system is automated and production of your finished product begins almost straight away.

Our apologies for any inconvenience caused!

Kind regards,
Dinkleboo.

Thumbnail of user carlyj10
1 review
0 helpful votes
December 20th, 2016

I placed my order on 1st December - I went off your website stating; Estimated Delivery Times: Within Australia (5-10 Days) thinking this would allow plenty of time before Christmas for the books to be delivered.
I received an email on 5th December regarding my order ******* being shipped, but are yet to receive a tracking information email.
The email received on the 5th Dec stated 10-15 working days so I'm wondering why this is 5 additional days to what is stated on your website, and this only being told once the items were shipped which was 5 days post ordering them.

It has now been 21 days since I placed my order and are yet to receive them or tracking information. I emailed customer service 2 days ago and no reply from there either.

I ordered these in plenty of time before Christmas as per your website - I would appreciate a response re tracking and delivery time asap please.

* Dinkleboo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Carly,

We see both of your books have been delivered! We hope you enjoy them, and have a great holiday season!:)

Warm regards,
Jennifer

Thumbnail of user tonic170
1 review
3 helpful votes
January 2nd, 2021

I have been buying from Dinkleboo for 4 years, usually they are ok. I don't know what's happened this year but they are absolutely shocking. It took over a month to finally get the items delivered. There was correspondence during this time where I was blatantly lied to by their customer service team. First was that it had been shipped (every other time I've ordered, I've received an email saying my order is completed and on it's way), next was that it "must have been lost in transit because we don't use tracking numbers". They did however (& without any questions) re-do the order. But I'm pretty sure it's because it wasn't made in the 1st place. When I asked that it get made and sent as soon as possible because of their error, I was informed that they're already working 24/7 to get the orders done for Christmas, so it would be sent as normal (I ordered on the 1st of November to avoid the Christmas rush & because some need to be sent away). I've sent 3 emails after the last 1 asking for them to make the order asap, and never received an email back from them since. And then low and behold, I get a msg from Australia post yesterday saying that my order with "tracking number *******" was arriving today... but according to Dinkleboo, they don't use tracking numbers... So yeah, not a fun experience. There was no remorse on their end or any form of compensation (like a $5 coupon or 10% off your next order, like what most businesses would do)

Thumbnail of user sues576
1 review
10 helpful votes
July 22nd, 2020

I ordered 2 hard cover books. May 8 /20, after 6 weeks, I have received neither book... Sarah at customer service apologized for the wait but did nothing else to track my books or explain the delays... at $25.98 abook this is unacceptable! Someone please help!

Thumbnail of user carolinec487
1 review
1 helpful vote
November 22nd, 2022
Verified purchase

I ordered 5 books for my nephews and nieces and omg I'm so happy with them I would 109% recommend this company. Ordered on 17th got today so quick

Service
Value
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Thumbnail of user garyj516
0 reviews
2 helpful votes
January 24th, 2022
Verified purchase

The worst online shopping experience I have ever had. I don't believe the high rate of positive reviews here are genuine at all. I ordered a product from them days before their 'last order before Christmas' date. It still didn't show up. Looking through the reviews I am not the only one that had this experience. How can a company that personalises books not personalise delivery, i. E, a very simple tracking code like the vast majority of online shops use? If I had not contacted them they never would have known whether my order showed up or not. Unfortunately, like many others, it didn't. I have been offered compensation by them in the event my order didn't arrive. I have refused it. Instead, I will be advising everyone I speak to not to order anything from this website. They should understand that there is no compensation that makes up for disappointing a child on Xmas day. There is no worse service you could give to a customer than that. Will never ever use this website again and strongly advise others not to.

Tip for consumers:
Don't!

Products used:
They never arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyw272
1 review
0 helpful votes
August 11th, 2021
Verified purchase

I ordered four sets of labels. One set Dinkleboo stopped in production because they said the colors I chose wouldn't show up. LaQuita, from their customer service team, called AND emailed to discuss with me label colors that would work. When I received my four sets of labels in the mail, I felt the name wasn't visible on a different set. LaQuita was again super responsive and replaced them right away. The kids are all super happy with their name labels and I'm beyond thrilled with the customer service!

Thumbnail of user juliep1261
1 review
0 helpful votes
December 21st, 2022

I have been waiting for over 2 weeks for 3 books. Contacted site and received a computerised response. Still waiting on a response from 2 other emails.
Terrible service, steer clear of this site.

Service
Shipping
Thumbnail of user annettew139
1 review
0 helpful votes
January 28th, 2021
Verified purchase

We could not be more happy with everything we have purchased. Also Dinkleboo should be very proud to have Jessica working with you. The service and help with a not a problem at all attitude towards us when we had some issues with an order is very refreshing and plesant to recieve. We will definitely be telling people about Dinkleboo which im already doing your the best. Thankyou.
Once again a massive thankyou to Jessica for all your amazing help and service.
Best regards
Annette Wilkie

Thumbnail of user traceyg149
1 review
2 helpful votes
May 5th, 2021

I ordered 4 personalized bags from this company. These did not come in a reasonable amount of time or for when I needed them. It took them 13 days to even process the payment. Then they blamed me (the customer) for there slow process. Below is from Dinkleboo's customer service:

Hello Courtney, It was only Not successful (my payment) because you folks did not take it out my payment until 13 days later. I ordered the product on March 15,2021.
Is this the usual practice of not taking a payment out for 13 days? I am not trying to be difficult. My first order came in a reasonable amount of
Time. I know sometimes things happen but to blame your account process on me is not the correct way to do business. While I enjoyed
Your product I work for the State of Maine to the tune of over 1500 people and my report of your company will not be favorable. If you
Had sent me a message stating, "oh I am sorry, it was just an oversite." I would have understood. However, you decided to blame the
Customer for your company's oversite I will not be sharing good news.

Tip for consumers:
Make sure you don't need the items for months.

Products used:
Books for my 1st order, bags for second order

Service
Value
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Thumbnail of user lisav148
2 reviews
3 helpful votes
December 7th, 2018
Verified purchase

Been playing cat and mouse with Kayla for weeks. Bought a Groupon for personalized cloth bags. Wanted for grandson's 1st Christmas. Constantly out of stock. Was given the option for personalized books. Been waiting for weeks. No books. Shipping label created but product never delivered to post office. Customer service not much help. Will never EVER do business with you again and will make sure I comment on your Facebook ads every time I see one. Terrible company!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Good evening Lisa!

It thrills us Kayla was able to work with you to get your issue resolved! These kind of comments mean a great deal to our small company! We thank you for your business, and hope to see you again!

Warm regards,
Jennifer

Thumbnail of user genevieveg8
1 review
2 helpful votes
January 9th, 2017

I placed an order on November 21st, and I am still waiting for it. I am surprised at how long it is taking to get here (I live in Canada). I wish I would have read the reviews on here before ordering - I would then have expected a long wait.! I do have a friend who ordered from Dinkleboo who was very pleased, so I am not loosing hope!

** update! Long over due:/

They let me know my order was lost. Offered me a FULL refund and my items for free!

Thank you Dinkleboo!

* Dinkleboo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Genevieve,

Thank for your comments, as we appreciate your concern. We do see your items were ordered before our Christmas cutoff date for your country. Your items should have arrived in time for Christmas. After speaking with you offline, we are glad we were able to rectify this situation, and hope you enjoy your items! Thank you for your business, and have a wonderful week!

Warm regards,
Jennifer

Thumbnail of user grandmac4
1 review
0 helpful votes
January 7th, 2020

With 8 grandchildren to foster a love of reading in, I find these books to be the perfect gift! I have ordered numerous titles over the last couple of years and neither I nor the grandchildren have been disappointed. They love having various stories (great selection!) personalized with their names; I love the price, quality and selection. I hope to see even more titles added to the list--I plan on buying these until the kids are too old for them!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hi Grandma C.!

We appreciate you sharing your wonderful story! We are sure you are creating wonderful memories your grandchildren will cherish for years to come! Please let me know if there a new story you would like to see, as we always love input from our customers! Thank you for your continued support with Dinkleboo, and we wish you and your family a wonderful New Year!

Warm regards,
Mark A.

Thumbnail of user aaronp26
1 review
2 helpful votes
December 22nd, 2015

After posting our concerns, must thank Jennifer L. For her endless hard work in trying to fix our problem... She even offered to print cards as "Happy New Year" themed.

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Aaron -

If I am understanding your post it appears that your order has not arrived? I will send you a private message to collect your order details so I can assist you.

Thank you!
Jennifer

Thumbnail of user suet200
2 reviews
3 helpful votes
December 27th, 2019

I've ordered from this company before without problems--don't understand what their issues were this time. Ordered xmas presents beginning of December never heard anything from them -- emailed asking when items would arrive--get an email saying a refund is being given; department would be made aware of the problem... wasn't my order good enough to be filled--would have liked an answer of why the order wasn't filled!

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Sue,

After looking into your account, it appears we suffered a small network outage which affected a minute number of orders. Our sincere apologies regarding the matter. I see a resolution was completed by our customer support team. We hope you will give us another opportunity, as this was an extremely rare occurrence. Thank you for your continued support of Dinkleboo, and we hope you have a wonderful holiday season.

Best regards,
Mark A.

Thumbnail of user amya67
1 review
1 helpful vote
December 19th, 2016

Ok I was getting really mad and frustrated that I had YET to receive books I ordered on the 1st of December, but THEY FINALLY CAME IN TODAY! They are adorable! They are exactly what I thought they would be and weren't cheap to me at all! I'm so happy we actually got them just in time since we are opening those gifts tomorrow... So to be honest I was very disappointed with the "shipping time" and lack of response from customer service but the product was perfect! Next time I guess I will order them two months in advance instead of one.

* Dinkleboo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Amy,

Thank you for your concern. We do count our shipping days as Monday through Friday, which would equate to 11 shipping days. We do post our cut-off times for Christmas delivery for both our domestic and international customers on our site. I will email you offline for your order details. Thank you, and have a great week.

Kind regards,
Jennifer

Thumbnail of user kimberlih1
1 review
2 helpful votes
December 27th, 2016

I ordered 3 Santa bags from in living social I ordered them in plenty of time and I never received any of them... was so upset cause I ordered in plenty of time for xmas and never got them! I even talked to them said they were mailed this company acted like they didn't ever care just took my money with the quickness I will never order again

Thumbnail of user jenniferl103
Jennifer L. – Dinkleboo Rep

Hello Kimberli,

We apologize you did not receive your Santa bags. I was not able to find your account with only your first name and last initial. I will private message you for your account details, in hopes of finding your order. Thank you, and have a great week!

Kind regards,
Jennifer

Thumbnail of user anonymousd1210
1 review
0 helpful votes
December 26th, 2022

This book is the cutest and it arrived before Christmas. However I noticed we were the only faces of color in the book. There is a page in particular that has a crowd of people and there is NOT a single black or brown face. My daughter absolutely loves the book and although we teach our children that love has no color I would have liked to see that also displayed in this book.

Service
Value
Shipping
Returns
Quality

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From the business

Personalized gifts for kids are easy to create at dinkleboo.com. Personalized kids books, name labels, and other kids toys that are unique and make thoughtful presents.

Company Representative

Thumbnail of user jenniferl103
Jennifer L.

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4.5
923 reviews
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