Gemma s.

My mum purchased a Micheal Kors watch from a Groupon deal, they placed the order on our behalf with Ilovewatches.co.uk (first red flag) as the site is actually ilovewatch.co.uk stated it would be 7 working days for delivery, my mum was never sent a conformation email (2nd red flag) then there was a tracking number issued which made my mum feel a bit better, however after checking this number every day since the 3rd of December it just states that the tracking number had been entered into the system, but the package has not been handed to the carrier for posting, and that the package is still in Warsaw Poland. (Where ilovewatch.co.uk) is based.
My mum was concerned so tried to call the groupon who weren't at all interested just keep saying its on its way and giving the tracking number even when you tell them what the information says, they just repeat that over and over, the groupon office is in the phillipines, and it's extremely frustrating. They were not at all interested in looking into the situation and refuse a refund!
My mum then looked on the ilovewatch.co.uk website for a number to call, which appears to be a mobile number that you never get an answer just rings out to a voicemail, she has left a few with no response, we also emailed them as the have an email for groupon orders, after the first few there was no response, after telling them we had reported them they then responded stating because it's near Xmas they have had a lot of orders to fulfill and our package would be treated with priority to get to us before Xmas (my mum stated she just wanted to cancel her order) and wanted a refund! They asked for confirmation of this and groupon codes and order ID's which were provided and since that we have heard nothing from them! (This was on Friday, it's now Monday) as of today the shipping status is still stating the same thing and hasn't changed, we haven't recieved a refund, groupon refuse to do anything my mum is £179 out of pocket and no Xmas gift for me (which I don't care about, I'd rather she get this sorted and get her money back).
If you see this offer stay well away it is a SCAM! We will now have a fight to get her money back, if it's too good to be true it probably is, I'm writing his review as I haven't seen any on this site and don't believe we're the first! I will not use groupon again.

My mum purchased a Micheal Kors watch from a Groupon deal, they placed the order on our behalf with Ilovewatches.co.uk (first red flag) as the site is actually ilovewatch.co.uk stated it would be 7 working days for delivery, my mum was never sent a conformation email (2nd red flag) then there was a tracking number issued which made my mum feel a bit better, however after checking this number every day since the 3rd of December it just states that the tracking number had been entered into the system, but the package has not been handed to the carrier for posting, and that the package is still in Warsaw Poland. (Where ilovewatch.co.uk) is based.
My mum was concerned so tried to call the groupon who weren't at all interested just keep saying its on its way and giving the tracking number even when you tell them what the information says, they just repeat that over and over, the groupon office is in the phillipines, and it's extremely frustrating. They were not at all interested in looking into the situation and refuse a refund!
My mum then looked on the ilovewatch.co.uk website for a number to call, which appears to be a mobile number that you never get an answer just rings out to a voicemail, she has left a few with no response, we also emailed them as the have an email for groupon orders, after the first few there was no response, after telling them we had reported them they then responded stating because it's near Xmas they have had a lot of orders to fulfill and our package would be treated with priority to get to us before Xmas (my mum stated she just wanted to cancel her order) and wanted a refund! They asked for confirmation of this and groupon codes and order ID's which were provided and since that we have heard nothing from them! (This was on Friday, it's now Monday) as of today the shipping status is still stating the same thing and hasn't changed, we haven't recieved a refund, groupon refuse to do anything my mum is £179 out of pocket and no Xmas gift for me (which I don't care about, I'd rather she get this sorted and get her money back).
If you see this offer stay well away it is a SCAM! We will now have a fight to get her money back, if it's too good to be true it probably is, I'm writing his review as I haven't seen any on this site and don't believe we're the first! I will not use groupon again.

Have given this company ample opportunity to reply to me postman has just been today and still no books! Shocking customer service will be going through PayPal as that's how I paid to get my refund seeing as this company has no intention of replying