Angel really is an angel. This person went above and beyond to not only ensure customer satisfaction, but customer appreciation! She persevered, and stuck with it until the situation was resolved. I have never had such amazing service and because of that, I would definitely endorse your company. It is an example for all companies to follow!
After purchasing these labels it was clear that you get what you pay for. These are cheaply made! The ink wears off and the labels will not stick to my child's clothes or lunch containers. They look like they were printed on a home computer. I will certainly be going back to my original label company as they are worth paying more to.
Hello Lisa -
I am sorry to hear that you were not satisfied with the labels you received. With the name labels we have not experienced the problems you are describing above. We put them through quite a bit of testing on various substrates (they will not adhere to fabric) and have ran them through multiple dishwasher cycles and the labels have stayed in tack and color vibrant. While it would be rare I suppose there could have been a defect with the batch you received. I would be happy to send you out some replacements if you would like! I will private message you to see how I can assist!
Thank you,
Jennifer
I love this book, can't believe how well constructed and nicely put together, y grandson is 2 yrs old and reads this book everyday. The shipping was great came so quick, will buy other books from this company!
Hi Elizabeth!
Thank you for the kind words! We are thrilled you were completely satisfied with your personalized books. It sounds like your grandson loves his book! Please let me know if you have any questions, and we hope you have a great week!
Kind regards,
Jennifer
I had made a couple of purchases and realized my mistake in using the incorrect codes for savings. I sent an email asking if there was anything that could be done to rectify my mistake.
Almost immediately my email was replied to, and even though it was stated that changes could not be made, these kind and honest people corrected the problem, with courtesy and patience, and left me with the great feeling of a much more than satisfied customer. I will definitely be buying more from this wonderful company, and recommending them to everyone. Many many thanks!
Good evening Sandi!
We truly appreciate you sharing your experience! Our team will always do our best to ensure out customers are satisfied! You are most certainly welcome, and we wish you and your family a fabulous holiday season!
Final Christmas shipping dates: https://www.dinkleboo.com/xmasdelivery2017
Warm regards,
Jennifer
I ordered several times from dinkleboo. It was so easy to order the books I wanted. You can also review the story before you confirm your purchase. I would recommend this website to anyone who is looking for a wonderful unique gift.
Hello Valerie!
Thank you very much for your positive review! Please check your email for exclusive offers, and have a fantastic week!
Best regards,
Jennifer
Love these labels! The colors are so vibrant, and they are of high quality. I've stuck them on my daughters cups and materials for nursery school, and they're so adorable. Also, they've been through quite a few dishwashing cycles... and they look perfect still! Very happy!
Hi Hilary!
Thank you for the kind words! We are ecstatic how much you enjoy your labels! Thank you for your patronage, and have a great day!
Best regards,
Jennifer
The worst online shopping experience I have ever had. I don't believe the high rate of positive reviews here are genuine at all. I ordered a product from them days before their 'last order before Christmas' date. It still didn't show up. Looking through the reviews I am not the only one that had this experience. How can a company that personalises books not personalise delivery, i. E, a very simple tracking code like the vast majority of online shops use? If I had not contacted them they never would have known whether my order showed up or not. Unfortunately, like many others, it didn't. I have been offered compensation by them in the event my order didn't arrive. I have refused it. Instead, I will be advising everyone I speak to not to order anything from this website. They should understand that there is no compensation that makes up for disappointing a child on Xmas day. There is no worse service you could give to a customer than that. Will never ever use this website again and strongly advise others not to.
I ordered 2 books at the end of November. Received shipping confirmation December 3. Even if it took the longest shipping possible they would arrive before Christmas. Now mid-January they have still not arrived. Customer service said basically they were shipped and your order is complete have a good day. Unacceptable and a waste of monkey. Perhaps the company as a whole is a scam.
Hello Tori -
You were not given factual information and I would like to know the representative that assisted you. It has never been nor will it ever be our practice to say "Sorry you are out of luck" if your product did not arrive. We would ship replacement product out for you. I will be private messaging you to find out the details of your order.
Thank you,
Jennifer
Found Dinkleboo on Groupon. I bought a book for my little nephew that uses his name for the main character and 3 other relatives' names. It looks great, has a cute story and arrived very quickly. I will definitely use Dinkleboo again.
Hi Miya!
Your kind words mean a great deal to our team! We hope you come back and see us again, and have a wonderful night!
Kind regards,
Jennifer
I bought a personalized book for my niece's 4 year old little boy's birthday. Since I'm not around him very much it was hard to think of a gift that he would want and use. He is really into cars, trucks, and loaders (what little boy isn't) so to have a book with his name in it along with his friends (cousins) and even his little sister was just the perfect gift. The pictures were great and he will develop a love of reading.
Good evening Connie!
Yes, we hope our wonderful stories help teach children the joys of reading! We have several other truck stories we are sure he will love! We thank you for your continued support, and have a fantastic summer!
Monster truck story: https://www.dinkleboo.com/us/books/personalized-kids-books/personalized-story-book-the-monster-truck.html
Best regards,
Jennifer
I married my high school sweetheart. We shared our first kiss under a tree like this. This is a perfect card for Valentines Day. This card has brought back so many wonderful memories! I just love your cards and give them for special occasions. Thank you!
Hello Nancy!
Thank you for sharing your beautiful story! We are truly honored for you letting us into your lives! We hope you and your recipients enjoy them for years to come! We thank you for your patronage, and have a fabulous day!
Kindest regards,
Jennifer
I have spent 2 hours trying to buy some silly little name plates that I purchased on Groupon. The site will not allow me to use Paypal or my debit card, even though both are working fine on other sites. The customer service was NO help at all. Apparently you are not allowed to buy anything without creating an account. Then, when you do create an account, the problem still exists. So, then, I tried to pay through Paypal with then sending me a request for money. They want me to clear my cache. I should NOT have to go through this. I will try to get my money back from Groupon, but otherwise, this will be a $5 lesson learned. I guess I'll have to give the one star for having something I could have used.
Hello Dawn,
We apologize you are having difficulty completing your order. We always recommend creating an account before you checkout. You may be experiencing issues due to your web browser. We always recommend Google Chrome with a desktop/laptop for the best possible experience. I will private message you to see if we can complete your order.
Warm regards,
Jennifer
This blanket is simply amazing! It's easy to design and shipping was quick. A lot of people I know now want to order their own lol. The layout of the photos is exactly how I wanted them, and they show as clear as the water here in Hawaii! I'm definitely ordering again.
Hello Brittany,
It’s fantastic to hear you enjoy your personalized photo blanket! These make a perfect gift for any occasion! They have been a hit with my daughter’s volleyball team! Please let me know if you ever need any help creating your items! I can be reached at support@dinkleboo.com, attention Jennifer. From all of us at Dinkleboo, have a great day!
Kind regards,
Jennifer
I paid extra for express order and express post to get my gift in time for our anniversary, only to receive something which looked different to my project! I emailed them immediately and 3 days later I still don't have a response. I've called multiple times and always get hung up on because "they are too busy with other calls". I don't think they will ever return my call. And now i've paid $$$ for a project which is not perfect and a ruined present :(
Hello Sarah,
We sincerely apologize regarding your experience. I will immediately send you a private message in hopes of rectifying your order.
Kind regards,
Jennifer
In ordering Dinkleboo books for the little people in my life, I have discovered their joy when their parent reads the story to them with their name in it. My great grand son is a Star Wars person and I had a book made for him. He was approximately 8 at the time and could read it himself. He thought that was awesome. Dinkleboo gives you what you want. Age category, Male, Female, and if you are of a minority race, it gives you that also. What more can you ask for. The price isn't bad either. There are times when they provide a code for you to use and that reduces the prices. Again I say to fill your life with Happy Children, visit Dinkleboo books.
Good afternoon Donna!
What a wonderful experience you shared with us! We can't agree enough with your review! Please let me know if you ever need assistance, and have a fantastic New Year!
Kind regards,
Jennifer
I was trying to surprise my secret Santa with a gift, it's been two days since I ordered and nothing. All I can see is a message stating failure to render, even though I have a confirmation number and receipt of payment. I been trying to get hold of customer service with no success. Customer service is non existing don't waste your time. Trying to get a refund now from Groupon and paypal. Should have read reviews before purchasing, seems like I'm not the only one with this problem
Hello Brittany!
If I can collect your order details I would be happy to assist you with your order. I will be sending you a private message now to see where you are at in your process.
Thank you.
Jennifer
I was so excited about ordering the iron on labels as I have twin boys and need to distinguish between their things. I applied them according to the instructions, but the labels either came off completely in the dryer or they were hanging off after coming out of the dryer. We are so disappointed because I spent a great deal of time shopping around and decided to go with Dinkleboo and my boys really liked the design.
Hello Shantee,
We appreciate your review. We were able to locate your details, and will contact you through email to send you replacement iron on labels. As long as the care instructions are followed, there should not be issues with them. We sincerely apologize the original labels did not meet your standards, and hope the replacements will meet your needs. Thank you, and have a wonderful holiday season!
Kind regards,
Jennifer
Our personalized hardcover books turned out so cute and they're such good quality! My toddler son asks us to read them to him every night, and he is so excited that his name is in them. The name labels also came out perfect! Just as they were shown.
Hi Emily!
We appreciate your 5-star review! Please check back often to for new titles! We hope to see you again, and have a great week!
Kind regards,
Jennifer
I ordered a bunch of custom name story books for my students in China. The books arrived and are lovely, exactly what I expected, and professional quality. But, my package got lost when I sent the books to China. Their customer service was extraordinary when I called to ask for help reordering everything. They were great at communication, helped me, were kind and courteous, and overall exemplary. I will be coming back to this company over and over for fun, unique gifts in the future!
Hi Melissa!
We understand accidents may happen, and are always willing to work with our customers. Kayla was happy to work with you, and we hope to see you again. Please contact me if you ever need assistance. I can be reached at support@dinkleboo.com, attention Jennifer. We hope the children enjoy their books, and have a fabulous week!
Best regards,
Jennifer
Can I just say your iron on labels are the best things ever. Last year I got iron on labels from the uniform shop where I bought my kids school uniforms and they where rubbish they came off really quick within a couple of washes. I have one label from you guys which has been on a piece of uniform which was originally my sons now my daughters over 3 years old and the label is still there. Keep up the excellent work
Hello Samantha!
We can't thank you enough for the fantastic review of our iron-on labels! Our fabulous team always goes out of our way to produce loving products that your family will enjoy for many years! Please let me know if you ever need assistance, and we hope your family has a beautiful summer!
Kind regards,
Jennifer
Overview
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathy!
Thank for sharing your experience with our customer care team! Angel is one of our most seasoned employees, and always goes the extra mile for our customers! We are elated you had such a positive experience, and hope to see you again!
Best regards,
Jennifer