Digital-Warehouse.co.ukReviews 49

Hi go digital

I paid the sum of £444.99 on the 24th of May 2019 order no #G*******

For a Samsung 55 tv
It was delivered on the 8th may 2019 damaged.

Under my consumer rights act 2015
Goods should be at satisfactory quality which they are not on inspection of tv there was a crack, which proves non satisfactory quality

I asked for a refund of my money and to pick the item up, which was declined.

I had to pay the sum of £75 to return this item

Under my consumer rights the trader has to pay the cost of return.

I know wish to have a full refund of my monies including the cost and return £444.99 plus £75

I am know making this time of the essance I will give you 7 working days to comply which was agreed.

Please be made aware this matter has been referred to trading standards.

Please also note.

I've been in hospital due to illness you where made aware. Also deaths in the family.

I also have proof of photos that where taken.

And of delivery costs

Sherrie Bachell

I purchased a TV which was showing 7 in stock at the beginning of January told my order would be in two weeks time the day of delivery I received an email saying I will not get that TV as it has been damaged in the warehouse and it will be 7 to 10 days and I will receive a new TV after the allotted time they had not contacted me I have then contacted them three times a week every week chasing my order 4 times between February and today being the 21st of March I have been told my TV is in stock and being delivered to me in 1 weeks time as of today on the 21st of March I have been told I shall receive a refund because that TV will be unavailable last Friday the website updated saying they have 10 in stock and I have gradually watched all of them be sold this company will not contact you off their own back as they have promised to at the end of what must now be 30 phone calls and I have received 0 contact from them apart from my initial email telling me I would not get my TV the company's tactic seems to be to just lie and tell you the TV is coming for TVs they do not have in stock this company sell TVs before they have them and then lie to you over and over again this is genuinely the worst customer experience I have ever had

I placed an order with them on 30th January and immediately cancelled the order and requested a refund of £379.

Since then despite numerous emails and telephone calls I'm yet to receive my refund. I have also emailed their Managing Director who hasn't even bothered to reply.

By consumer law they do give themselves 14 days to process a refund, they're aware that they're outside this time frame but they still havent resolved this.

Customer service has been pointless they just quote terms and the MD ignores you.

Avoid at all costs.

Ordered a TV for my parents in 23rd November,

Only recieved it end of December, which with Christmas delays I didn't mind. But the TV had no stand or mount which apparently not an essential accessory/part cos you can some how use a TV without them. On top of this the grade A TV had a large crack in the frame which they still have not explained.
Took them until January to tell me they would not be able to source a stand for at least 2 months, so I bought one out of my own pocket. Then I find out the TV didn't come with an essential accessory (one connect box) which I had to contact them again for and they finally send that by middle of February but with no wire. Which I then again had to buy out of my own pocket.
Finally it's the 16th February and finally my parents can use their Christmas present.

Absolutely awful company, rude staff and so unprofessional not worth the discount!

Avoid like the plague!

I wouldn't have given any stars if possible! Ordered goods on 18 Nov 2018 - wrong product sent and so we refused delivery. Until now - 2nd Jan I am still waiting for a refund. Staff are rude and unhelpful. Their working hours are 11am - 2pm and it's impossible to get through on the phone! They send emails to say they are processing a refund in 3-5 days but we are still waiting. I am now having to go through my bank to get the money paid back through an indemnity claim!

Tried to buy a laptop from this company, sent WRONG one I had to pay to return it to them + they KEPT MY MONEY, requesting I take it up with the credit card/de bit card company? Fortunately WAS a c/c & company are following up the complaint. DON'T TRUST THEM, they are 'Rip-Off' artists! You couldn't be bothered to refund my postage EITHER, which you 'LOVINGLY' expound on your website! Your clowns & I understand WHY you don't use Ebay OR PayPal, because they wouldn't accept your antics! RIP-OFF JERKS! BTW, the postal refund has NOTHING to do with WorldPay! LIARS! THIS was the incorrect laptop I received, STILL NOT REFUNDED! CUSTOMER BEWARE!

Ordered Samsung galaxy s9 from go digital warehouse and my order was cancelled due to out of stock and they won't refund this money. They keep saying it as been refunded but nothing as gone back into my account. When I rung they said that the payment is with another company called worldpay. When I rung they said that the payment has been removed from them and they are saying it is go digital warehouse. I am now £449 out of pocket no one wants to know.
PLEASE DO NOT USE THIS COMPANY

THIS IS A SCAM and BLATENT FRAUD

THEY WILL ALLOW YOU TO PLACE AN ORDER, SCHEDULE A DELIVERY AND THEN COME UP WITH SEVERAL EXSCUSES DELAYING DELIVERY WHICH WILL NEVER ARRIVE AND THEN WHEN YOU TRY GET A REFUND THEY BALME A DISPUTE BETWEEN THEMSELVES AND CREDIT CARD PROVIDER AS TO WHY FUNDS ARE NOT RETURNED TO YOUR CARD.

BE AWARE OF THIS COMANY AND OTHERS THAT LOOK IDENTICAL LIKE www DOT buytvdirect DOT co DOT uk OR godigitalwarehouse DOT co DOT uk AND ANY OTHER SITE THAT LOOKS AND FEELS THE SAME AND IF YOU GO TO CONTACT US IT IS THE SAME ADDRESS AND TELEPHONE NUMBERS.

STAY AWAY IF YOU ACTUIALLY WANT YOUR GOOD AND NOT TO LOSE YOUR MONEY

Dreadful company. Cancelled an order placed the same day and they said refund within 14 days. 26 days later still no refund. Wont let me speak to their finance/accounts department. Email only apparently. Have had to now dispute payment with credit card company. Do not use them. Dreadful hours of operation as well - 1100-1600. I rang at 1100 at was on hold for 20 mins only to go through to an answer machine. What customer service department has an answering machine at 1100?

My heart sank when I read every one of your reviews, the date is 08/08/2015 and this site is STILL! A link from Amazon and still trading?!? Alarm bells started ringing with me when they requested only a BACS transfer as payment, so I thought I would search for customer reviews before I bought, I am so glad I did! Reading everyone of your heartbreaking stories made my blood boil! How the hell are these guys still peddling this clearly proven scam? Are the UK police that lazy that they can't stop this? Considering the link is even number 1 on Amazon? I know every one here has been badly treated, it is a scandal! But I would like to thank each and everyone of you for protecting my family and I from these thieves by having the balls to stand up and be counted here, I truly hope they get convicted and sent down for a very long time, and prey each and every one of you see, at least, some of your money back. Thank you from the bottom of my heart for, at the very least, saving me from these scumbags.